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September 2023 by not today
Wonderful customer service great selection. Beautiful plants and cut flowers
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October 2022 by Amarys Lopez
Horrible customer service by the manager himself. I used to manage a floral department for a grocery store and would buy from them all the time. I no longer work there but went in to purchase a spray aisle for my dad's funeral. I bought all the flowers next door and went in for just that. While working for the floral place I would always buy single metal aisles all the time. I went in there and the guy was on the phone when my sister and I walked in and figured he was just taking an order over the phone. I was going to ask if he has any of the aisles but proceeded to look for them myself. Never once acknowledged that I was there or say "I'll be right with you" nothing. I eventually found what I was looking for and asked if I could have just one. He never said yes or no, first asked if I had an account with them. I answered no, I was buying full price. Then he proceeded to tell me he doesn't sell them separately and that I would have to buy the entire pack (then continued doing what he was doing becausehe knew I wasn't interested in buying 5.. ) Now I know that is a lie because I would buy them by the singles when I was the manager of said floral place. I was in a bit of a panic and annoyed at him at the same time. My dad just passed away and needed them to make him something nice. I luckily called the new floral manager from my old job and asked if she had one and she had one last one, I let her know what had happened and she let me know that she stopped buying from them aswell for other reasons. I also heard from others that there have been complaints about the guy aswell and him being rude to customers, so I guess I'm not the only one. Maybe he is only nice if you have a wholesale account? Either way, not a very good way of doing business, all the people that are not buying wholesale, may be potential wholesale customers. Now I know ow not to ever recommend this place ever as long as this guy is still the manager there.
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November 2021 by Josue Lopez
Horrible customer service by the manager himself. I used to manage a floral department for a grocery store and would buy from them all the time. I no longer work there but went in to purchase a spray aisle for my dad's funeral. I bought all the flowers next door and went in for just that. While working for the floral place I would always buy single metal aisles all the time. I went in there and the guy was on the phone when my sister and I walked in and figured he was just taking an order over the phone. I was going to ask if he has any of the aisles but proceeded to look for them myself. Never once acknowledged that I was there or say "I'll be right with you" nothing. I eventually found what I was looking for and asked if I could have just one. He never said yes or no, first asked if I had an account with them. I answered no, I was buying full price. Then he proceeded to tell me he doesn't sell them separately and that I would have to buy the entire pack (then continued doing what he was doing becausehe knew I wasn't interested in buying 5.. ) Now I know that is a lie because I would buy them by the singles when I was the manager of said floral place. I was in a bit of a panic and annoyed at him at the same time. My dad just passed away and needed them to make him something nice. I luckily called the new floral manager from my old job and asked if she had one and she had one last one, I let her know what had happened and she let me know that she stopped buying from them aswell for other reasons. I also heard from others that there have been complaints about the guy aswell and him being rude to customers, so I guess I'm not the only one. Maybe he is only nice if you have a wholesale account? Either way, not a very good way of doing business, all the people that are not buying wholesale, may be potential wholesale customers. Now I know ow not to ever recommend this place ever as long as this guy is still the manager there.
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June 2021 by Pam Karg
Absolutely fabulous and friendly service! I had an emergency order. I ordered it on a holiday, and I had it the next day! Thank you, Al!
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December 2020 by Jessica McKee
Absolutely horrible customer service. Rude and unavailable to help returning customers. Maria acted completely inconvenienced. Their hours are also pretty ridiculous. I don't know how this place is still in business. I will not be shopping here ever again.
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June 2018 by Sandy R.
Floral supply syndicate in Reno is the backbone, behind the scenes, support network that helps my Flower business thrive. Al and Maria have been there for years and they not only know their inventory very well, but they also greet me- practically daily- as family. Whether I'm running in for a quick roll of ribbon or placing an order to be dropped shipped, the service of the Reno staff is ALWAYS on point. They are friendly, down to earth and a welcomed smile to the start of each day. I highly recommend all my professional colleagues to them. Thanks for being the glue that keeps our industry growing and looking beautiful! Petal to the Metal loves you
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April 2017 by Lorene McMicken
Great experience every time. Absolutely love shopping there.
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August 2012 by Deb N.
BUYER BEWARE! I tried to return merchandise that I had purchased a week prior. In its original packaging, with receipt in hand. Nope ALL SALES FINAL. I was informed by the gentleman who originally checked me out that they tell all new buyers this. I can assure you he did not. He also told me there was a sign saying so at the other register. Sad for me he checked me out at the other register. Even if this sign were posted here I'm not sure I could see it with all the "stuff" around. He also stated that it is at the bottom of my invoice... that is given to you at the end of the transaction. What a horrible store policy! Take my advice get your coupons and go to Michael's. It may be a few pennies more but at least you can return items that were not used or the wrong purchase. In the end It cost me a lot more to shop here. I will not ever be back. DN
