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December 2023 by Jen T.
This pharmacy has gone way downhill. I'm on an acne medication that i need a refill every 2 months.For the last YEAR there has always been issues. Telling me my birthday is incorrect, twice they even said my name was incorrect. Loosing prescription orders all together. Told me "it's already been picked up." Like, by who!? You're telling me my bday is incorrect, yet you'll give my acne med to someone else? I encourage you to just stop by and peak in behind the pharmacy counter - no WONDER they can't keep track of prescriptions- this place is a disaster. It genuinely looks like they just got robbed or something - it's sooo messy. I don't want to say exactly what it is, because i'm now playing a game with myself to see when it gets cleaned, BUT, there is a piece of trash laying in an exact spot that has been there for OVER a year now. Hasn't been cleaned. The first time i noticed it was Oct 2022. Just stopped in, it's STILL there . Disgusting. I don't know why these people make so much money when they cannot figure out how to do their jobs. CVS, here i come.
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November 2023 by Ricardo Holloway
Great Service
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September 2023 by Wendy B.
I'm going out on a limb with this Yelp. Yes, I'm an employee and yes, I work in the pharmacy. I have given my team and I a four star Yelp because one can always improve. Nothing nor anyone is perfect. I would like everyone to take just a moment to hear my Yelp and acknowledge your pharmacy staff! We are always working and striving to meet your demands and needs. From working with your insurance because you feel your co-pay is to high to battling with the physicians because they have incorrectly written your prescription. The team tries so hard to keep all of our patients happy. But, reality is, that isn't what our patients see. Currently, our pharmacy has 3 full time licensed technicians, a Pharmacy Operations Manager, Pharmacy Manager, Staff Pharmacist and a Pharmacy Cashier. It seems like enough staff, right? Really, it's not. Filling a prescription is much more than counting pills and slapping a label to a vial or box and poof it's ready for pick up! From typing to verifying to billing to review then to fill and on it goes to the next safety protocol before it's even bagged and put as a ready prescription. We ask patients to give us 15 minutes as what we call "waiters" and what we get in return, most of the time.. complaints, arguments, put downs, rude remarks, childish behavior from those that feel more entitled than others, for whatever reason I might add. People wait longer in line for their cheeseburgers and fatty fries then they will to pick up their cholesterol medications. The 20 minute coffee drive thru every single day doesn't phase them but the time it takes the pharmacy to fill their scripts accurately and safely is not even considered important. I'm just trying to express that we are working very hard and we try our best. We are human and we do fall short at times, which, is no different then the pickles you didn't want on your burger but they're still put on. Do you actually take your "valuable" time and report to the corporate burger headquarters how incompetent and lazy that the burger builders are? Absolutely Not! You pull the pickles off and gobble that burger. But when the pharmacy isn't able to kick out your 6 prescriptions in record time and then have to re-bill them because you forgot YOUR insurance changed and your old plan won't cover costs (go figure) but that seems to be a pharmacy issue because of our incompetent staff. What I'm trying put out there is that we are trying and we do work very hard for all of our patients. I really want to thank our wonderful patients that see us as human and acknowledge our hard work, our care, compassion and our friendly staff. Thank you to all of you for the kind words and uplifting smiles you give to us. If I could, I'd make sure a complementary latte was part of your pick up, just for the understanding of why you may have had to wait longer than you wanted too. Again, thank you, we, the team, appreciate you!
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July 2023 by Janay S.
Walgreens on Vista Blvd is / has the very worst customer service in pharmacy. Approached aPharmacy at 1:20pm . Waited while the girl with long black hair finished her phone call. Got to counter at 1:26 and advised Dr called in prescription. Gave med card and all information. They couldn't find phar plan information and advised this small amount of antibiotics was $95. I stated I just got this a day ago at Safeway for $19. Not under insurance. The girl said they were going to lunch now so I can wait. I said no I need it is there anything she can do, best price $40. Can she transfer to Safeway - not until after lunch we're closed. I was sweet , kind in my tone and asking. 1. She didn't even try to get a lower price - wasn't polite more matter of that's your problem. I advised her I wasn't upset with her but the price is really outrageous (in a good tone). She stated to me I'm used to being a punching bag. She's not happy in the first place. She's rough and unhappy in her reply's although you are trying to be sweet and kind . I never used her as a punching bag - why are you treating me this way????? I realize people are not always kind - but I was . I was only asking for help and all you could do was shut me down. 2. I go to Safeway and at 2 I went in to get them to call Walgreens to get my prescription. Walgreens didn't fax it over until 330pm. Although the pharmacist told Walgreens I was waiting for it - standing here and they already knew I was going to ask for it . And I called at 315pm to Walgreens politely asking could they please help as I've been standing here waiting . Eventually they did it - but why does it take Walgreens several calls from Safeway and me - when they already knew I was asking for it to be transferred? Safeway price $14. Walgreens you should be embarrassed by your employees being so unhappy and so rude with absolutely No Customer Service!!!!
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June 2023 by Thomas Vasile
Employees are pretty helpful
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May 2023 by Harry Reed
I use them for binding various manuals I print out. They've always done a good job and are reasonably priced
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March 2023 by Burnie Shadoan
All good
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March 2023 by Ash D.
I received 2 phone calls and a text message that my prescriptions were ready to be picked up. I come to the store and they are not ready. I have to wait 30 minutes for 2 prescriptions that I was told were ready for pick up. I asked the pharmacy tech as to why I received two call and a text about my prescriptions being ready when I'm fact they are not. She shrugged her shoulders and said "I don't know. But give us 30 minutes and it will be ready." Wtf?! She basically had no real answer the my question. This has happened twice before. Ridiculous and infuriating.
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December 2022 by Karin Fulton
Checked my package status
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October 2022 by Glenn J.
I had an vaccination appointment scheduled for 1145, arrived at 1130, filled out paperwork that I had already filled out online in order to "save time". Took a seat, waited till 1220, approached the window and asked the pharmacist if I could have my vaccination card back, which I had previously given them, and told him I had to leave. He was immediately defensive and bitchy, and said "you always have to wait at the doctor's office and I already have your vaccines drawn up. We have other things to do" I reminded him that we weren't in a doctor's office, and that I too had things to do. He gave me my card back, stating "I'm going to put in my notes that you are banned from this Walgreens, I don't appreciate this". No problem Sally.
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October 2022 by Cherish N.
This is for the pharmacy not the store. The store itself is fine. So at this location vaccinations are by appointment only. But seriously it doesn't matter if you make an appointment for the vaccinations through the pharmacy because they will be very behind schedule anyways. I made an appointment for 5:15pm and didn't get the vaccination until 5:50 pm which I think is a very long wait to get one shot that takes less than 10 seconds to administer. If you show up on time you will still be late which is unfortunate if you are in a time crunch. They will try to get rid of the line before they help the appointments which I don't get. I understand things happen but this has happened to me before at this location so it was something I had to review. The line gets very long (inside and drive thru) and busy and the staff forgets you are waiting. I do feel bad for them because they do seem super short staff but it is very chaotic at this location. It doesn't matter what time you go it's always busy. Also for the vaccinations, you are supposed to fill out a form online but they make you fill it out again in store with the same exact questions because they can't pull it from the online system is what the lady said. Hopefully the system of receiving vaccinations and getting prescriptions gets better. The pharmacist himself is very nice and the pharmacy manager who administered my shot was also very nice. She did apologize for the wait.
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August 2022 by Michele El Vee
Fed-Ex On-Site at Walgreen's on Vista Blvd was easy-peasy! I had to return an order for a different size, and they have you to drop off your return package at one of their many drop-off sites, and this Walgreen's was closest to me.Walk in to the Photo area, hand it to an associate, they scan it, and you're out the door. I lubbit! ??
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July 2022 by Alicia W.
I live in Sparks, NV. I am African American and we make up about 2.5 % of the population. Normally the people I encounter are nice and don't treat me like I am a piece of trash or they don't behave as if they want to refuse my service. I liked Walgreens because normally the employees are so nice employees and they were diverse. If felt comfortable there. Lately I noticed it is no longer that way. Yesterday I was in Walgreens to buy a few things and load a Chime card, which is free to do at Walgreens. The cashier called for a Manager's approval because of the amount I had to load. The "Manager" was called once and no one responded. The cashier called again and the "Manager" did not come. The Cashier had to go look for the "Manager". When the person finally comes out, her is rude!!!! The Cashier told her we needed her to stay because there will be two transactions. She barely acknowledged what he said...and was trying to just walk away...so I NICELY confirmed I needed to do two transactions...she looked at my with a disgusted look and told me "I heard him!" and proceeded to ignore me, as if I were not a paying customer. This woman has seen me in Walgreens several times. I was never rude or disrespectful to anyone. When she spoke to me rudely she acted as if I had no right speaking to her. My husband, who is Caucasian, noticed her being rude and he was not happy with her because I did nothing wrong and she treated me as if I were beneath her and that I should not address her. She is an much older woman about Boomer age. It turns out she was not even the "Manager" or "Assistant Manager", she was a "Lead". I wanted to get her full name, but I could only make out that her name started with a "K". She was hiding her name badge. I did not want to seem confrontational, because that is a label given to African-American women, so I sat there quiet and embarrassed. I could not believe her attitude towards me. She didn't apologize or anything. Instead she gave me and my husband dirty looks from the Photo section until we left. She did this in front of other Caucasian customers ..I was literally the only African American in the store at the time...I really did not know if I should write this review, but it has been bothering me the way she treated me. I think that people should be aware of her Customer Service so they are not subjected to the same awful treatment. I am so uncomfortable going into Walgreens because of her...normally everyone is so nice... despite my race, they treated me with respect. She did not.
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July 2022 by Anna T.
I scheduled a COVID test and in the email confirmation, I was to go through the pharmacy drive-through and not go into the store. From start to finish, it took 15 minutes which 10 minutes of that was leaving my car started. I didn't expect to be there that long otherwise I would have shut off my car to save gas and not pollute the air. Sharing this info so others know.
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March 2022 by Jeffrey Panelli
Very friendly and polite and I don't mind the wait!
