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January 2024 by John Valk
I cannot recommend this outlet. Nothing is as promised. Would not respect reservation. Finally gave up and left.
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December 2023 by MajorWood187
Ive been dealing with a lemon i bought, they have gotten me taken care of every time Ive needed
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December 2023 by joy Klingenfuss
I had a rental and live 45 minutes out of town , I was hospitalized and unable to return my rental. I contacted the office and the Manager Anthony and his staff were amazing in assisting with returning my rental.
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November 2023 by Omar J Rifaat
Great staff very friendlyAbsolutely amazing experience, literally took me 4 mins to check in and pick up my vehicleThank you folks keep the excellent work up
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October 2023 by C T
Loud rude, disrespectful throws garbage over our walls. We live right behind them in the community. And we get woke up literally every morning to loud music. Vacuuming before 8 AM throwing garbage over our walls. Which I've caught them red-handed. And I've called the sparks police department on them for noise complaints a few times. Plus called corporate STILL NOTHING HAS CHANGED. Call and suggested even maybe wearing ear pods. So the music wouldn't be loud for us back here. In the community that we've been established for over 30 years. And still no respect, no regard to anybody around them. Not a great community or local business to go to find another branch if You must rent from enterprise.Would never, ever rent from these guys.
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September 2023 by Michelle Singh
I'm giving 2 stars because the guy who picked me up was really friendly, but otherwise what a dismal experience. I was given a car that had been smoked in (weed) and the perfume or air freshener they used to try and cover it up made me sick with bad allergy symptoms (burning sinuses, sneezing, watery eyes). I had to wash the lingering perfume/chemical smell out of my clothes/hair after driving it. I would have preferred the weed smell. I inquired about getting another car (reasonable accommodation) and was told they were "out". This was an insurance rental, regardless, unacceptable. I do not recommend enterprise and would not pay another CENT out of pocket to rent a car from them again. The car is going back. I'll hitch a ride, uber, bike, walk, whatever to get around until my car gets out of the shop.Updated to add: the manager at the Sparks location could not have cared less about the reason I was returning the car early or the loss of business (same guy who told me they were "out" of cars). Not even remotely apologetic. I won't be back.
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September 2023 by rileigh
Both Anthony and Josh are super helpful throughout this situation! Anthony from the start has answered all my questions and both employees were super nice, I came in last minute unfortunately on one of the days and they still were very kind to answer my questions and help me figure out my situation, there was a lapse due to my insurance on the rental and they reached out swiftly and let me know they could help me that day even though they have limited availability, they are accommodating to the best of their ability and I appreciate their patience being in this industry, thank you guys very much!
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July 2023 by Chendra Brown
My encounter was with Anthony. I had a unique situation and he listened to what I was saying & left me completely satisfied with my Enterprise experience. It feels so nice to have individuals who are understanding and accommodating at Enterprise - Sparks! Anthony went above and beyond exceeding my expectations!
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June 2023 by Bernard Alexander
Really great location. Right near the TA truck stop and i80. Great set of folks. No complaints. They went above and beyond for me. I'd give them 10 Stars if I could.
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June 2023 by George Gromadski
Enterprise needs to better clean the inside windows. The rear window was so fogged up, that when the sun hit it, I could NOT see a thing. The front was also fogged up from the bottom up about 10 inches. I had to clean all of them to drive safely. The staff was very helpful but had to reach by phone due to the volume of calls they probably receive.
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June 2023 by Mundo Honcho
Staff was very friendly and helpful. They try hard to get you taken care of as quickly as possible but they don't always have enough vehicles available for that day and they seem to need more help and hire more employees the phone is always busy or consistently ringing but they do offer to call you back within a few minutes after they finish with their current customer
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June 2023 by Alan Fallen
I'm a repeat customer and rented from airport in Vegas. Terrible experience. Plus they only had van which they charged me $295 for 2.5 days. Said I couldn't use my points. Didn't even show me the functionality of the vehicle. I had to get another customer walking through garage to show me some of the functions.
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May 2023 by Ashley C.
If I could give it no stars I would. Every time I have come here I have had issues and had to find a ride to go to a different car rental place. This time I get there after reserving online and I was told that they couldn't verify my address from my license if I use a debit card and need 2 utility bills in order to rent a car. I told him I did not have any as there are no bills in my name and showed him a different bill to which I was told it was "too old and they couldn't take it" even though I received the bill within 30 days. Then he told me I could just use a credit card and if not they couldn't help me. This is the last time I will be going here. There's too many hoops to jump through. If you can find somewhere else to rent a car go there instead.
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April 2023 by Joan Marie
When you’re talking to a person IN branch asking a specific question and when finished you STILL have to go online to make a reservation ?. So annoying. It was hard enough to figure out how to get around the call centers located in another country THEN our lovely American employees are to lazy to punch in a few dates and take a payment. Wish I had a choice
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April 2023 by Giovanni Alzetta
I would like to express my appreciation to the Prater way branch located in Sparks. Friendly and helpful staff, nice and pleasant experience. Thank you.
