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May 2023 by Marlene Brissenden
Faith is always friendly and very helpful.
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February 2023 by Gary D.
Everyone who works at this pharmacy is either lazy an idiot or both. Always a line. Awful.
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January 2023 by Lili H.
It takes forever for the pharmacy to pick up the phone. My son and me are both not feeling well. I don't want to go there to wait for the prescription. I am trying to call to see if it's ready to pick up. No body answers the phone
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December 2022 by James Riley
This is a great store. The manager is very helpful and the pharmacy is great!
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November 2022 by Google user
The staff at the CVS pharmacy on Vista Bl. in Sparks, NV are very friendly and helpful. I would encourage those of you who live nearby to use this pharmacy as your default store.
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November 2022 by John Reyes
The staff at the CVS pharmacy on Vista Bl. in Sparks, NV are very friendly and helpful. I would encourage those of you who live nearby to use this pharmacy as your default store.
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October 2022 by Matilda Q.
Stopped in to pick up a prescription a couple days ago (Oct. 12th) and waited in line for almost 20 minutes. Then a rude pharmacy clerk said we're closed for lunch, is wasn't 1:30 yet, there was still time to give me my script. I keep saying I am going to move my scripts to Safeway, and now I am going to. The pharmacy at this CVS and some of it's employees leave a lot to be desired! I know several people that have transferred to Safeway or other pharmacy's because of this. I have been a customer of this CVS since it opened as Longs Drug Store. Also if you call the pharmacy you could die on hold!! It is always understaffed. Shame on the manager. But then I doubt anyone cares, if they did this wouldn't continue to happen!!
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November 2021 by Fanny L.
I went in to get insulin needles for my dog who has diabetes. The pharmacy tech said I needed proof of diabetes or she couldn't sell me the syringes. She basically accused me of needing them for heroin! She kept insisting on bringing in the vile of insulin! There were several people in line and she me and she made me feel like a druggie! Needless to say, never again!
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November 2021 by Trishel W.
This is the most cleanest and organized cvs I've ever been in. The employee that cashed me out was very nice. Young guy, maybe in his 20s.I usually go to walgreens but now I might come here since it's so nice and clean. I'm sad I didn't take pictures so you can see how well organized and decorated it is. It's very easy to find what you need.
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August 2021 by Tom K.
I've been a loyal Longs Drugs customer my entire life, since shopping in the original Longs on Piedmont Ave in Oakland in the 60s as a kid and then CVS since Longs was sold. I've been using this CVS since moving to the D'Andrea neighborhood last May. The harried, rude employees and poor customer service in the pharmacy have already induced me to transfer all my prescription elsewhere. The "front of the store" employees have always provided great service but I've noticed the last couple of months that there never seems to be more than one employee working. I stopped in this morning to pick up NyQuil and cough drops. I looked around and saw the only employee on-duty was helping another customer so against my better judgment I used the self check-out. Well. . .NyQuil is an age restricted product so self check-out began flashing lights and repeatedly barking at me that someone was coming to assist as the machine was unable to determine whether my 65+ year-old self was over 18. The lone employee was already with a customer and if there was a manager on the property apparently something else was more pressing than customer service as they never ventured out of their office to assist.The rep filling the beverage merchandiser next to self check-out wondered aloud how much CVS would pay us for performing the duties of a CVS employee, we both got quite a laugh from that. The lone employee asked the customer he was assisting if he could go clear my machine before concluding their transaction and the young gentleman readily agreed. As he verified my age the lone employee confirmed he was the only employee at work at 12 o'clock on a Wednesday afternoon. I asked if this staffing level was common, he declined to reply but the expression on his face, even behind a mask, told me everything I needed to know.Thank you to that lone employee for dealing with all that was going on with class and thank you to the "other" customer for deferring to the old guy was the giant scar on the back of his head.After 60+ years as a loyal Longs/CVS customer - I'm done. Thomas and Joseph Long are probably both rolling over in their graves now that what they started as a successful service business in the 30s has devolved into an operation that treats their employees so poorly and is so unconcerned about anything other than the bottom line.You'll be seeing me up the street at Walgreens from now on and I assume I'm not the only one.
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December 2020 by Jennifer D.
So I never have the time to leave reviews, especially a bad one, because if I'm spending this time I'd rather help a business that tear it down, considering I myself am a business owner. I walked into this CVS on Monday, Dec 7th around 12pm to buy a few things. Initially as I walked it, looking a bit rough since I haven't slept in days taking care of a loved one, I realized this employee (I wish I knew her name) watching me the whole time. I ignored her as I went about looking at different lotions and for the best deal. Grabbed that and moved on to next isle, grabbed some chocolate, where she also followed too. I moved down to the water isle, and of course she was there. So I asked her if they had a specific water in a pack, she said no. So I moved on to next one to get some feminine products. Now mind you, I was looking for a good deal to get the best value (that's just what I do, I use coupons), there's a customer next to me and waiting for me to give her room to pick her items, I look to my right that same employee is approaching. I didn't think anything of it, my hands were full, clearly two sets of eyes are looking (something one would avoid if they're trying to pocket something) so I slipped them in a shopping tote that I brought with me, because I walked there since I lived right behind it. She comes at me, asks me for the products, looks in nag that I had which had nothing in except for what she saw me put in and asked me to leave. Now I've worked customer service all my life at family businesses, other stores, and my own, there's always a way of going about things and making sure that you're not accusing someone. She was out of line with how she handled things considering she was watching me since I walked in and followed throughout the store for no reason at all except for the fact that I may have looked rough? Still not a good reason. I hate and always make sure that no one steals, even if I don't work at a store because I know how it feels to have something stolen from you. This was unprofessional and uncalled for. I felt really offended, and decided to go to Safeway next door and buy my things there. So on my way back I went in to speak to the manager, and he was no better. They definitely need training on how to 1, stop assuming and only react if you're sure that something took place. And 2, to stop profiling someone based on how they look because I can guarantee if I had walked with nice clothes, had my hair, nails and makeup done she would've never approached me that way. My family and I used to go in here all the time but they have just lost a customer.
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February 2018 by Chris Tendrils
This cvs pharmacy is a disgrace. They have 0 customer service. The other disgraceful part about this particular cvs they are never on time when they say it's gonna be done wait another hour and maybe if your really lucky you can go get your media and deal with the piss poor customer service. Los Altos cvs is a hundred times more efficient and friendly.
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January 2018 by Matt Ludlow
I had a refill, at 10am that day, scheduled to have picked up at 6:30pm. Show up, wait in line for 15 mins, get to the counter pretty much exactly at 6:30...maybe a couple minutes after..."Oh sorry, that order hasn't been filled yet. Give us 15-20 mins". This is after waiting almost that same amount of time in line.