-
January 2023 by tom tizzano
I had a generator installed at my home it wouldn't start. I called Cummins in Sparks. Their service technician Ron came out and diagnosed the problem as a faulty regulator. He ordered a replacement. The technician who came out Kevin installed the new regulator and did a thorough inspection of the generator. Both the technicians who came to repair the generator were very professional and did a great job fixing the problem.
-
November 2022 by Brian T.
These guys are all out crooks! Go anywhere but there!!! They tried to take advantage of my parents after getting their diesel pusher towed there for repairs. The GM is as rude and dishonest as they come. Long story short, my parents broke down traveling through on their way to AZ for the winter. Cummins ran their coach with the driveline unhooked and broke it, then took it out and hid it and blamed it on the tow truck driver. The tow driver called the GM with my mother on a three way call and the GM proceeded to yell and call my elderly mother a liar! All over a $800 issue!! To top it off, Cummins charged my parents credit card for an additional 8 hours of "labor" that they never performed. I have no dog in this fight other than trying to warn you, these guys are all-out crooks!!!
-
October 2022 by Nicole Wiggins
Absolute garbage service. They are charging $4000 to tell us that our generator doesn't work and when they pulled it out, they didn't seal the fuel line so it caused a gas leak that destroyed the flooring and they did nothing to fix it. Everytime my husband has tried to solve this issue with them he is told he will hear from the manager which he never actually does, we get blown off. They were supposed to work with our warranty to get the generator replaced and this was over a year ago. So now we are out $4000, a generator, and flooring. I feel absolutely bullied by this company and do NOT recommend them for any services!
-
October 2022 by Charles Shaffer
Full Time RV’er, used this shop several times while visiting family in Reno. Last year is was about $600 for basic service (LOF) on Motorhome, and included inspection. Today was quoted $1400 for same service, and no reasonable explaination. Told them to skip the inspection, and just LOF…still charged me over $800. Called for quotes at two other Cummins certified shops in Az, highest was $670 and included full inspection. Still plan to visit family in Reno, but will skip the stress of having any service done by Sparks Cummins.
-
July 2022 by Robin Macpherson
Is very efficient very helpful. Took the time to explain everything to me wonderful experience would recommend them highly
-
January 2022 by Mark Bartholomew
Doug and the team always helps me out. Great and knowledgeable people over there. Can't say enough good things about them.
-
January 2022 by J Mulder
Couldn't ask for better service truck went down in sparks and needed new DPFs installed. Called them up and they got me right in and fixed up including regen in 4 hours.
-
December 2021 by John C.
We actually live in the Central Valley in Cali but come over here to Cummins Sparks to get our Diesel Pusher Serviced, over a year ago when we were Camping in Verdi we had a issue with the emission system (DEF Head) which will stop you in your tracks, Cummins Sparks ordered the parts, which were overnighted to them, repaired the system and I was ready to go, they would not take any money from me because the repairs were under warranty they would wait to be reimbursed by the Chassis Manufacture Spartan, so needless to say I come back here for my service appointments, it's always in and out the same day, great people, great service and reasonable, try getting this kind of service from a Motorhome Dealership, absolutely positively NO WAY!!
-
June 2021 by Barbara Kennel
Doug Turpen provided EXCELLENT SERVICE!
-
April 2021 by Rob Carey
One of the best service departments I’ve ever dealt with
-
February 2021 by Austin C.
This business is not at all customer oriented, they did nothing to help us when we we had no choice but to tow our motorhome with a Cummins here after hours by recommendation of the tow truck driver, it only lost its prime and they told me they where a month out on RV repairs. told me I could not even have a mobile service truck come to help us in their parking lot. Really gives me a bad outlook for Cummins,,,,
-
October 2020 by Phil Buzz
Very helpfull and attentive. Pleasent to interact with and seem to care.
-
October 2020 by James Koskinen
They have one of the best parts guys in the business.
-
September 2020 by Kenny Williams
Horrible! Spent 6k on a generator repair, and they never fixed the problem. Went in 4 different times on the same issue. I will never go there again!
-
August 2020 by Matt Richert
Awful. Just had to pay 500 bucks for a fuel filter housing, turned out to be the lift pump. Big difference between your fuel bubbling up and the filter not getting fuel. How would a tech not figure that out. Im very disappointed in a big name like Cummins.
