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March 2024 by Justin Booth
Great customer service and communication.
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March 2024 by Alan Fallen
Was mislead several times and given many many dates of completion of which none were correct. I ended up having to buy another vehicle so I could get back to work. The dealership ended up coming to get vehicle. Was lied to several times as to the progress. I came to get some belonging out of car only to find out repairs they said were done hadn't even been started
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March 2024 by Tim Parks
"Absolutely Outstanding Service!I cannot speak highly enough of the team at Caliber Collision. This is the second time I've entrusted them with my vehicle, and once again, they have exceeded all expectations. From the moment I walked through the door, I was greeted with professionalism and genuine care for my situation.Their expertise in auto collision repair is unmatched. They meticulously assessed the damage, explained the process in detail, and provided an accurate timeline for completion. What truly sets them apart is their dedication to quality craftsmanship. My car looks as good as new, thanks to their attention to detail and commitment to excellence.Moreover, their customer service is exceptional. They kept me informed every step of the way, ensuring that I was never left in the dark. The entire team went above and beyond to make sure I was completely satisfied with the results.I have full confidence in recommending Caliber Collision to anyone in need of top-notch collision repair services. Their professionalism, expertise, and commitment to customer satisfaction make them the best in the business. Five stars all the way!"
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March 2024 by Andrea Wisemore
Great service. Highly recommend.
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March 2024 by A Thomas
Had a great experience with caliber collision.Jacob kept me informed, and the entire team provided exceptional customer service.
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February 2024 by Gretta
Very positive experience. They are a friendly shop and do wonderful work from the looks of my car! Would highly recommend, and will be back if I ever need body work done in the future! Thank you!
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February 2024 by Edison Garcia
I used to take my vehicles to another body shop in town but their customer service has declined significantly in the past couple of years. My insurance company recommended Caliber Collision in Sparks and I saw the good reviews so I thought I’d give them a try, even though they were booked almost 2 months out. I’m glad I waited - Jacob was very friendly and professional and did a great job keeping me updated. My car was actually finished a bit sooner than expected and the work was flawless. Hopefully I won’t need to do any more auto body work but if I do, I will definitely be returning to Jacob at Caliber.
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February 2024 by Leandra Ohlson
I really appreciate this shop and all they did for me when I was dealing with a difficult time after being reended in an accident. The guy I dealt with was Dave and he was amazing, as well as the front desk ladies were polite and helpful. They would keep in contact and update me even before the insurance, allowed me to grab my things if I forgot something in the car, allowed my friends that were wanting to buy my car to come view it in their lot so I could decide if I wanted to salvage it or total it. They went above and beyond to accommodate me. I called them several times and they never once seemed annoyed or irritated with all my questions or indecisiveness about my decision to total or not. When I went to pick up my car, I was told I would most likely have to pay out of pocket to put the bumper back on. As well as the battery was dead and wouldn’t charge. Dave went out of his way to try and find another battery laying around the lot that would work but when that didn’t work and I told them I had one day left to return my rental he ordered one for me last minute. When I went in to pick up my car a couple hours later they told me I didn’t owe anything. I was so surprised & happy and had fully expected to pay for the bumper/ battery fees. On top of not having to pay out of pocket to put the bumper back on Dave put it on to where it looked like it wasn’t even in the accident, it looked better than when the car came in. They do care and understand that people are in stressful situations with their vehicles being in the shop. They even have coffee, water, popcorn, candy and let you chill out in the waiting room if you’re waiting for your rental or your car. Was the best experience dealing with a body shop. Highly recommend. Nice people and environment. 10/10
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February 2024 by Dominic Compilli
Did a great job and very professional, done on time as promised and kept me in the loop on progress. Thank you.
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February 2024 by Jacob Banuelos
Had my vehicle repaired at caliber and it came back looking brand new!!!!
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February 2024 by Rhonda Harper
Sparks Caliber Collision was phenomenal at keeping me informed & their work, specifically Jacob’s was outstanding. My truck looks amazing. Thank you CC for your efforts & quality customer service.
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February 2024 by Big ED
Jacob was amazing!
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February 2024 by Roxanne Kincaid
This place is awesome. Orlando took excellent care of my car. Will definitely recommend this business.
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December 2023 by Will Smith
I would recommend this place to anybody that took the best care of me the whole time. I was informed they stuck to the Quote if I ever need anything else I will definitely come back
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December 2023 by John Gavin
My experience was bad from the start at the Saprks location. My representative was 30minutes late for my first appointment and "no showed" on my cheduled drop off appointment, then another 10 minutes on my schedule pick up time/date. Someone else took my car in and failed to communicate my requests. I was given an estimate of 3-4 weeks for the repair and called several times but had no call backs and very little comunication from my rep. After 8 weeks, I finally picked up my car and notice two new scratches that they said were there when I dropped the car off. They did not replace and emblem and I am now missing a reflector from my rear bumber. Upon recieving my bill, I noticed that they changed me $250 more than they should have. When I questioned it they reprinted the paperwork correctly. Good thing I caught it!! I had a horrible experience and would not recommend them.
