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October 2023 by rico sierra
We had reserved a minivan 5 days in advanceWhen it came time to pick it upWe were told no minivans were available it was 5 of us and 2 were disabled and elderly people we were told the only thing available was a jeep wrangler ?We also had to pay $20 more ? andBecause we drop it off after they closed (9:45pm) we were charged an extra day at $143 ? and was told there was nothing they can do about all that ?So we will not be renting from here anymoreThat was our experience
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October 2023 by Asillem Granger
Great place to rent cars the staff was really nice!!
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September 2023 by Guy Kriz
Douglas is a super rude person. Hangs up on you for no reason. Terrible customer service
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August 2023 by Theresa Cormier
The guy that runs this place is a sorry excuse of a person! Never answers the phone! Very rude attitude! We only rented a car for not even 24 hours & he decided to charge us over $300 when it should've been around $90! GO SOMEWHERE ELSE!
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June 2023 by Keiko K.
We ran into trouble with a rental car we got at the airport. We called 2 different budget rental places . We drove here and Doug was able to help us right away! Great customer service. Very pleased.
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April 2023 by Jourdan Rowbottom
My advice is to rent at any other budget/avis or truck rental in town especially for an 8 am pick up.As soon as the manager of the location answered the phone at 8:20 while I was minutes away and heard that I was there earlier for my reservation, he interrupted me with some excuse to why HE wasn't at work at time. Point blank rental cars are huge appointments that cost a tons of money and time to set up and if he was late, I shouldn't have then been locked out and have my reservation cancelled with out the world knowing to avoid this place. PS I had husband n kids awake at 7 management at this location is horrible don't go
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April 2023 by Dee August
They are VERY VERY RUDE!!! They won’t let you speak on the phone. They told me I was misbehaving and I wasn’t a little girl because I was trying to tell him he had the wrong information!!!!!!! He was a complete A.S…. I would never recommend them to anyone and I will NEVER use them again. Be sure you have nerves of steel if you want rent from here.This rental was from 1595 Marietta Way in Sparks and we were speaking with the owner Doug.
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March 2023 by Gary Knigge
I flew to Dallas-Love Airport and needed a car to get around. Customer service is excellent, there is a shuttle service from the airport to the rental facility. The entire process to rent and drive off was easy and fast.
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December 2022 by Don Sotto
Friendly, efficient staff, the automobile was clean, well serviced, all in all great experience highly recommended!
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September 2022 by Patricia Oor
We needed a one way van for a move and this was the only place we could find one. Very friendly and efficient.
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August 2022 by Amberandtravis Chrismer
Way better than other car rental companies.
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July 2022 by Sarah Tandi
I saw the agent in this location be extremely abusive to a women returning a car with some dog hair in the back. He yelled at her and accused her of abusing the system. He screamed about the rental agreement banning dogs from the car. I read the rental agreement and that's not in there. He then called the guy who rented her the car and he confirmed the dog hair was there when she rented it, he had offered another car but she was okay with it. She had already told him all that and he still yelled at her and was extremely mean. I would steer clear of this location for the way he treated that lady alone. It was horrible.
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December 2021 by Rony Ben L
The Marietta gentleman was so helpful. Instead the Meadows mall was so rude, so I left.
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October 2021 by V Poteete
When I rented this car, I specifically said I wasn't certain of my drop off location because I was buying a car. The agent in Reno seemed to understand but then the agent gave me a car I HAD to drop off in Vegas. HAD TO. When I specifically told her I might have to extend it a day and return it in Corona, CA.... but I didn't find this out until I tried to extend my rental.I tried to resolve on the computer - couldn't.Called the help line- they couldn't figure it out, told me to go to a location.Went to location suggested - it was closed for construction.Went next closest location - the agent was rude and completely unhelpful.All of that run around made me late to drop the car off and I got charged extra.It was a horrible rental experience. I frequently rent cars so it's not my first time... just the first - and last - time renting with Budget.
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September 2021 by Ryan Donahue
Reserved a 16 foot truck and tow dolly, when we went to pick it up at our scheduled time we had to wait a few hours because the truck wasn't there yet. There was another customer who'd been there a few hours waiting for a truck that also wasn't there. When we finally got the truck the AC wasn't working and there was no mechanic. One of the other staff managed to get someone on the phone and fixed the AC after more waiting. Then was told they didn't have a tow dolly we specifically reserved because we have a vehicle to tow. They managed to find a trailer to tow the car after even more waiting. Ended up waiting for several hours. Would never rent from them again.
