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September 2023 by Paul W.
Would not recommend this business. Very arrogant. They do not follow up on contracts and charge fees, even though no services are rendered.
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May 2023 by Steve C
Stay away. These people advertise that they will help organize washes, repairs, stock up your RV for trips, clean it when you return. They don't actually do any of that! They advertise that they will get your RV out on a 24 hour notice. Try calling on Wed for a Fri removal and they will act like they are doing you a huge favor. I will give them that 2 times they pulled it out with a <24 hour notice but boy did I have to hear about it. Then, when you find a better place and move out, they will keep charging you for months on end. Promises unkept, service is poor, they keep billing you when you leave. No thanks.
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May 2023 by Steve C.
I stored my RV there and in exchange for my high fees, was always told I was being done a solid or a big favor because they were inconvenienced by having to pull my rig out - which wasn't really that often (4-6X a year for the time I was there). Sometimes with 3 days notice. Uh...isn't this the business they are in - storing and retrieving your rig? Ridiculous. Then, after moving out, I told them I was moving out and they kept charging my credit card for 6 months. They will respond and say that I changed my credit card and make up lies to defend themselves just look below...but the truth is that they want the recurring revenue and will do everything they can to just keep billing you even after you leave with the poor customer service. So be prepared to be paying a lot higher average per month - they operate like AT&T and don't want to stop charging you. Further, they advertise a bunch of value add services - don't believe any of it. They store, reluctantly retrieve (because that means they have to get off their butts and do something) and mis-bill and keep billing you. For me, it was 6 months of trailing bills they refuse to refund. Probably because they already spent the money?There are many way better choices out there - if you have an RV or a boat, just learn how to do a quick winterize and there are even places with overhead cover so you get protection from sun/rain/snow then you don't have to deal with this kind of B.S. and can go get your toy anytime you want and be happy!
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October 2022 by Neil Wilks
Awesome business! If you have any sort of toys that need storing in Reno/Lake Tahoe area, THIS is THE place to do it!!!! Can't recommend them highly enough!
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June 2022 by Dan Walton
Been using Admiral Toy storage for over a year to store my boat and have been really happy with their service. Taken great care of my boat and have been very accommodating when needed.
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November 2021 by Stephen Butts
I have kept our RV at Admiral Toy Storage for sevedal years. Yes its expensive. Its worth it. Great service. Chris, Matt, Vivian, are the best. They will do there best to make you happy.
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September 2021 by Bob R.
Admiral transported my boat from Tahoe City to Sparks without securing the Bimini cover. The cover was in place on numerous occasions at high speed (50 MPH) on the lake without damage. Upon arrival in Sparks, the top was destroyed. Admiral refused to reimburse my $2,000 cost to repair. They also attempted to charge an unheard $150/month to merely secure a storage for the 21/22 storage.
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September 2021 by Jason Petronzi
Always wonderful customer service!
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June 2021 by Zeke R.
We use admiral storage for all our custom cars, they are always prompt and courteous. They respect everything they store and make sure our cars are safe and secure. Very highly recommended.
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March 2021 by Peter N.
Poor customer service. They seem under staffed as requesting to pick up my boat the day before always seems to be a problem, even though they advertise this as a feature. Also, they are Closed on Weekends. This is very annoying as that is when most people want to use their RVs and boats...
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August 2019 by Summer B.
We were looking for a place to store our boat as we were transitioning between houses and had no where to keep it. We only stayed at this storage for 3 weeks give or take. First issue we had was when We scheduled a drop off on Sunday and we're left waiting in the parking lot for 45 minutes. They state they are available Sundays 5:30-7:30 pm for drop offs. We scheduled our time for 6:30 and waited there until 7:15 and no one showed. We did not feel comfortable leaving our new boat unlocked in a parking lot with no one around for go knows what can happen to it. Then they called to ask were our boat was at 7:45 and we rescheduled to drop it off Monday morning. No one was there at this drop off time either, big surprise. We left the boat in front of the office as there was another boat there so we felt a little better leaving it this time. We called during office hours to make sure it was put away and we were yelled at very rudely that it was an inconvenience to her to see if our boat was taken care of. The third and final issue before we left was when we scheduled a pick up and no one showed for 30 minutes to give us our boat. We didn't bother bringing it back and found a self storage that gave way better service and access to our boat. Poor customer service and not staying to their word. Maybe if I was storing an RV it would be a different story because that can be locked up and left in a parking lot at night but I would never leave my boat unattended in a dark parking lot...
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August 2019 by Neil Wilks
Great team. Great facility. Excellent value. They will look after your toys!!
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July 2019 by Josh S.
We had numerous contacts with Admiral Toy Storage about storing our boat. It was all agreed and we confirmed with them when we would arrive with the boat. After pulling it from CA and some days at Tahoe we arrived (having confirmed several times the day/time with Admiral Toy Storage). The place was closed in spite of it being several hours before closing and our having confirmed it. The phone went to a recording, the buzzer at the door did nothing and no signage indicated anything other than this was the hours the facility was open (well before closing). Given we were leaving town the next day we had no choice but to haul the boat back to CA. You should avoid Admiral Toy Storage if you are looking for reliability, responsiveness, and any type of empathy or problem solving when they do mess up.
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March 2019 by PRM DSM
They take great care of my car
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September 2018 by leisakai1
So glad I found this storage option for my Airstream trailer. They always accommodate my schedule for drop off or pick up and are fantastic to deal with. Conveniently located, great storage facility and very reasonable rates.
