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November 2023 by Mike A.
When a rock hit me on the highway and broke the windshield of my new BMW, the dealer recommended I call Z1 Glass, they said they Z1 Glass was one of the BEST in town. When I called a REAL PERSON answered the phone and scheduled an appointment for me. I said I wanted Genuine BMW Glass. No Problem! They quoted me a price and a scheduled an appointment to get my new windshield installed. They even offered to come to my house to do the installation! They told me what time it would be ready, and it was ready when they said it would be! The owner,Toni, treated my like an old friend and thanked me for my business! SERVICE WITH A SMILE, Job Ready on Time. Quality workmanship.It's like I'm back in the 80's or something!Thank you Z1Glass, You made a new customer for life!
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August 2023 by Stephanie W.
TLDR: Excellent communication, polite, fast service, good follow-through, great job of installation, knew how to handle the details of a complex claim.I went here to have my windshield replaced on August 11, 2023 based on the review of Elite Yelper @Leah M. (way back from February 25, 2014--thanks Leah!), and I have nothing but good to say about this business. The backstory: a crack appeared a few days in my windshield after I replaced the wiper blades. I was gentle, but somehow it still cracked right where the metal j-hook of the wiper contacts the windshield. I was irritated, as this was totally preventable, but alas...I had been paying for an insurance OEM rider, which allows me to obtain genuine Toyota parts for my car. I have been paying for it all of these years and have never used it, so I took advantage of it. It skyrocked my claim from a few hundred dollars to well over $1,000, but insurance does not raise your rates for a glass claim, or so the experts on a web forum told me, and I had only a $50 deductible, which was reimbursed to me by AAA Northern Nevada (MWG--Mountain West Group).The company I used back in 2018 in Reno had gone out of business. I was bummed, and looked to see how I could contact the owner for a recommendation, as he was awesome, to no avail. Then I posted on Nextdoor. There were some recommendations and even one offer to do the installation, but I didn't like them.So, the first company I contacted in Reno, which has glowing reviews on Yelp, was mobile, and although they emailed me back fast, they could not do three things:1. Obtain the genuine Toyota glass2. Do the required calibration of the sensor after windshield replacement (they claimed mistakenly it was unnecessary since it wouldn't be touched during the actual install)3. Get me in in a reasonable time (two months wait!).So, my next stop was Z-1 Glass by the airport, which also has glowing reviews. Tony, who works the desk, was wonderful.She said they could easily get the OEM glass, and also have a woman who does the calibrations. I could take my car there and wait in their waiting room. It would be three hours she said.It took about a month to get the glass in (I know from a previous mishap in 2018 it does take time to get the OEM), then Tony called me to reschedule since the woman who does the calibrations was leaving for vacation that week. But I happily rescheduled (made it easier for me, actually) and when I went in, things went very smoothly.The installer came inside and greeted me and even offered me a water. They did the installation outside, in their parking lor, right in front of the waiting room. Tony was also happy to let me use the restroom in the office. Two guys did the installation, and it took about 30 minutes. Then the woman drove the car inside their garage bay for the calibration part. That took about 15 minutes. And then they were done--two hours early!Everything looked great and has held up. No leaks, even when it rained right after the installation. I could not be happier. I have a new installer should anything else happen (knock on wood it doesn't)!
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November 2021 by Scotty Ogborn
I’m almost speechless here cuz these guys ROCKED IT replacing my cracked windshield on my 2021 Freightliner Cascadia. The installer guys, the office staff Tony, Sally were Extremely helpful and did what they could to accommodate, like work me in today when I was originally quoted Monday. Thank you for Everything I most definitely will be back again if this issue arises and will also put the word out. Just awesome.
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November 2021 by Michael Snook
Great service and prices. In and out in about 35 minutes.
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November 2021 by Michi Garibay
Nice service
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July 2021 by Danny B.
After being jerked around by a national company for 60 DAYS I contacted Z-1 Glass and had my WINDSHIELD REPLACED IN LESS THAN WEEK. Replaced in less than 1 hr at my home. THANK YOU
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November 2020 by Holly Herzog
If you are at all meticulous, don't go there. The place is small and very dirty, plus no one was wearing a mask (during Covid19 pandmemic). I got my car back with dark, greasy handprints all over the interior, including the ceiling, and even dirty footprints on the insides of the 2 front doors. I would have gone back in to show them, but I honestly could not wait to get out of there. I had to clean my car with a soapy washcloth afterwards. I think the windshield replacement looks fine and they were pretty quick (less than an hour). If you don't care about the dirty parts, then you might be fine there. I will never go back unless they are the only place available.
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November 2019 by S C
I won’t take my vehicles anywhere else… and they will even come to you. They do outstanding work, and they are a very courteous and professional company to work with.
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November 2018 by Patricia Drake
They were very accommodating and friendly. They did a great job installing my window. Would go back again if there was a need and would reccomend them.
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November 2016 by Taylor B.
Great service in and out in 20 minutes for the front windshield on my Mazda
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November 2014 by John Bokelmann
I needed a broken window replaced and the folks at Z-1 glass were great. I called to have someone come out to give me an estimate. They arrived promptly and provided me an immediate quote. The price was good so I had them do the work. Within two days I got a call letting me know the new glass was ready to be installed. A time was scheduled to replace the window and, once again, they arrived on schedule. The installer even cleaned the window after installing it. That's what I call excellent service! I would recommend Z-1 to anyone.
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November 2012 by Benjamin Felix
Z-1 Glass is a name of trust and reliability. Their experience in this field is huge and they always use modern techniques of repairing. I always used them.
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November 2008 by K EVANS
I called to have an estimate on three different vehicles. Although I forgot to mention on the first call that it was an estimate, I called back and told them I needed a quote. I never received a call back.I even called a couple hours later, left a message on voice mail and still never received a call back.
