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June 2024 by Harold Albright
Savana was excellent. Very knowledgeable and nice and willing to help
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June 2024 by Megan Gallagher
The Verizon rep was lovely, patient and very helpful.
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June 2024 by Jessica
Great service, fast, and friendly. Did not feel pressure to buy things I didn't want.
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June 2024 by David Kirkland
Hosea was friendly and provided excellent customer service. Ask for him when you visit. He will take very good care of you.
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June 2024 by Emma Henley
our customer service agent Gabriel was knowledgeable, attentive, and delightful to work with. I myself I’m not very technically inclined so it was so nice to have such a patient and kind representative who was so generous with his time. Overall, it was one of the best interactions I’ve had with Verizon so thank you Gabriel represent one of the reasons why I’ve been with this company for so long. Despite them taking away their customer service phone line they clearly are still hiring great talent on the floor
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June 2024 by Stephen Graves
Initial experience with representative went well. Bought a new iPhone, iPad and Apple Watch. Unfortunately, after returning to buy a charger (that absolutely sucks), another representative, added a “free” second line on my wife’s phone. This “free” second line is actually costing me an extra $50/month and I’m still waiting for the manager to resolve the issue. Now I’m experiencing issues with both incoming and outgoing calls and receiving notifications that a new cellular plan was detected. Very disappointed and to the point I’d return all the devices if that was an option.
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June 2024 by Dustin Mills
Horrible! stay away. shady and add unauthorized features and charges to your account. Young kid Gabriel compromised my whole service. Stay away
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May 2024 by Carmen Schnell
Hosea is the best in Verizon in all this years I am in verizon he is really the first person who really care about me and my son
He has a lot of patience and knowledge.
He deserve to be a manager here I hope you pay enough for all the passion that he put in his job
The star in verizon is HOSEA
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May 2024 by Christine Andrews
He was a very helpful and nice young man
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May 2024 by Mary Logan
Nick was my Verizon tech and he was knowledgeable, helpful and kind. He actually made the purchase of my new iPhone pleasant.
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May 2024 by Annie Grogan
Our Verizon tech was extremely helpful and informative when helping us choose our new iPhone. He thoroughly went thru features and cost and options. He went out of his way to give us the best current deals and coupons available. It was a very painless experience
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April 2024 by Brandy Christensen
Alicia at the Reno Summit Store was great. Very helpful and courteous.
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March 2024 by Sera Warner
Do not go to this store if you want to open an account and trade in ur phone. They say it takes 48 hours to activate a phone that is a whole bunch of hog wash. Also, especially when they charge you 40$ and send you home with your trade in and new phone that is not working. This store scams
people, proper disciplinary will be coming from the main head quarter.by them doing this and making my husband do the activation him self is TAKING ADVANTAGE OF A DISABLED PERSON AND THATS A CRIME. WE WILL STICK WITH CALIFORNIA AND REFUSE TO GO TO UR STORE AND REFUSE TO REFFER ANYONE TO U. DO BETTER, GET BETTER EMPLOYEES THAT ACTUALLY KNOWS THE SYSTEM!!!!!!!
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March 2024 by Chris Hawthorne
Great customer service. Accomplished all my needs quickly and efficiently. Did exactly what I was trying to accomplish and more.
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February 2024 by Janice Perez
Very professional and friendly. Gave good advice.
