-
August 2025 by Tracy Corbett
Jordan Way (at the 59 Damonte Ranch Parkway store in Reno) went above and beyond to assist me. I was so impressed with his professionalism, friendliness and knowledge. Thanks so much Jordan!
-
August 2025 by Linda Anderson
Fast, efficient service with a huge smile!
-
July 2025 by Laura McAuliffe
Excellent service at this location. The staff is very helpful.
-
July 2025 by Dan Hagerty
I was frequently frustrated at this UPS store so I understand the low rating. But after recent ownership change, the quality of customer service is excellent! Very pleased!
-
July 2025 by Teresa Hill
Kind and knowledgeable staff. Easy access close to home
-
May 2025 by Tricia Smith
Cannot thank this UPS Store enough. Leiah went above and beyond for me! I wanted to ship 2 bottles of wine, which UPS cannot ship. But Leiah overheard the conversation (she was not the one assisting me) and researched right on the spot and found a place that would ship my wine. Not only that, but her sunny personality lights up the whole store. Thank you so much for helping me!!
-
May 2025 by Crystal León
I was helped by the new owner of the UPS store at Damonte Ranch. I went there frustrated after having tried twice to get a package sent with The Postal Service. The package had been retuned to me because an automated issue in their system that kept applying the wrong zip code to the address I wanted to use. The person who helped me at UPS was not only empathetic, he also figured out a way to ensure that the package was addressed properly. Happy to report that the package was successfully delivered yesterday!
-
May 2025 by Cheenu Sandhu
The owner is amazing and willing to go out of his way to help out.
-
April 2025 by Juli
The customer service at this location is sub par!! It is not dead- they are so attentive and friendly. There is also a new owner named Mitch who is super welcoming and accommodating. You do not need to go anywhere else
-
April 2025 by Sam Bridegum
Employees didn’t seem like they didn’t know what they were doing. It’s was 18 dollars to send one item of clothing back
-
April 2025 by Abby Reedy
Seriously…UPS, your prices are out of control! Why are Stamp's $21.00 for a BOOK…? What? No variety?
-
March 2025 by Sashah Branscombe
Brooke was absolutely sweet and helpful! The kind of person that makes your day :)
-
December 2024 by Lisa Carter
Had a really great experience at this location all three Customer Service was extremely helpful
I had the pleasure of being assisted by Logan he help me with a lot of things and was extremely patient and empathetic
Thank you Logan you deserved 10 stars
-
December 2024 by Angela Smith
So nice, fast and even during the holidays!!!!!!
-
November 2024 by P C
Thanks to Sean for an incredible experience. He’s a wonderful employee and UPS should be grateful for his excellence!
