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February 2024 by Blanca Mariscal
Fast service
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February 2024 by Nataly Martinez
It was my first time renting a U-Haul and Savannah was very professional, informative and kind. Will definitely be returning to this location for future rentals.
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February 2024 by Tracy Blair
1.30.24: Called earlier in the week to schedule my u-haul rental at this location. They were helpful, communicative, and prompt during the entire scheduling process. I had also ordered a car dolly as well, however, there wasn't one available for the requested pickup date. Customer service was awesome and offered a full size auto trailer for the price of the car dolly that wasn't available. But the only catch was, I had to pick up the trailer at a different U-Haul location. I didn't mind since I needed the trailer and it was really appreciative and helped to save a lot of money. Also I wasn't aware you could rent moving blankets as opposed to buying them and that saved me a ton of money as well. With how busy it was, the employees handled it great and quickly worked through each customer's rental.
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February 2024 by Peter Agdipa
Tires on trailer was cracked, bald and unsafe. They Should have been inspected before sent out. I realized they were bald and had a bubble when I got to my home.
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January 2024 by Tracy B.
1.30.24: Called earlier in the week to schedule my u-haul rental at this location. They were helpful, communicative, and prompt during the entire scheduling process. I had also ordered a car dolly as well, however, there wasn't one available for the requested pickup date. Customer service was awesome and offered a full size auto trailer for the price of the car dolly that wasn't available. But the only catch was, I had to pick up the trailer at a different U-Haul location. I didn't mind since I needed the trailer and it was really appreciative and helped to save a lot of money. Also I wasn't aware you could rent moving blankets as opposed to buying them and that saved me a ton of money as well. With how busy it was, the employees handled it great and quickly worked through each customer's rental.
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January 2024 by Allen Martinez
Customer service was efficient and very helpful. The online help for returning the vehicle was informative.
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January 2024 by Siaosi Kupu
I’ve poured over 100k in the last year a half as the number 1 moving company in Reno in to this location soulfully because of there Manager Miguel, to deal with Penseke,Enterprise or Budget that may make my company look better I deal with them because he takes so much weight off my shoulders in running my business for multiple Reason my truck is already ready, they help me out with so many Domestic cases when I have to move someone who’s getting abuse,or some elderly people who can’t afford it I do it for free..I’ve seen him come in the middle of the night from breaking in, fires, leaving his kid behind to deal with the madness that goes on at this location I wouldn’t recommend another area if you don’t deal with Miguel your missing out a single Dad who carries uhaul on his shoulders and deals with people that get so pist off and he can keep a calm attitude and keep it strictly professional he’s the real deal people. If he doesn’t have it he’ll find you the closest location to get your truck.Best U-Haul in the world and I’ve been to Oakland,Las vegas, every state this location is the best because of the GM. I wish I could hire him to run my business. and we all know how most U-Haul sucks because of poor management.
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January 2024 by laura hulac
Absolutely excellent rental experience. In and out was very easy and the blond lady at the counter was very knowledgeable, and the process very easy. Bringing the truck back was also just as easy and fast, excellent location!!
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January 2024 by Brittany Frias
Cameron is the best! Thank you so much! Also shout out to the man and woman who helped me when I first arrived also.
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December 2023 by Mark G.
I made the reservation and filled out all the infomation, but when I got there It was like nothing was done. She started all over and asked me If I requested insurance and I said i did and she said I didn't fill it in I said I did and she said I didn't. Like I didn't remember from yesterday. Also they should tell you they need to take a picture of you. Why isn't the driver's license good enough. They were slow and unprofessional and rude. I will never go there again
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December 2023 by Samuel Amankwah
Everything about the truck was awesome. Didn't get any issue with it at all.The staff there are awesome too, they assisted me in all my endeavors. Their manager by named Miguel is a fantastic manager.he talked to you with so much respect.
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November 2023 by Kira Kenton
If I could leave a 0-star review, I would. They are all completely unprofessional. The right hand doesn't talk to the left. Next time, I would go with penske and pay the extra cost to get better customer service.
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November 2023 by Debra H.
I have confirmed reservation for a 26 ft truck for today (28th) made back on July 14th. Arrived on at 7:00 am and while I'm line they rented my 26 ft truck to someone else. Then tried to say I didn't have a reservation, when I sat the desk I looked at the screen and saw my name there and they said I did, butt no truck had been assigned to it. Then told me to drive 30 minutes across the city to pick up one that I have to have back in less than 24 hours because it's scheduled elsewhere at 7 tomorrow. I have people driving over 100 miles to help me move today. No apologies, just attitude.
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October 2023 by big mike
This is the worst store I have ever been too. When I returned the truck the manager Miguel looked it over and told me I would be charged $50.34. 2 days later I was charged $70.08. After calling him and finding out what happened he has no idea and apologized for telling me less and charging me more. I asked him what he was going to do about it and he said he can't do nothing. I would never ever go to this store .The truck I got the speedometer was broken and it was shaking the whole trip. The gas was 13 miles till empty when I received it. This was the worst experience I've ever had with a uhual company. I advise you to go to any other uhual then the one on Silverado and Oddie in Reno.
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September 2023 by Marshall C.
If I could give them a negative star I would! I'm disabled & The people here are rude, have zero customer service and honestly uhaul should close this location! We purchased a $80 dolly, they brought it out and put it in the truck. We drove to Tahoe and removed the dolly to use and found the wheel was bent and immediately called them. We spoke to a lady that said she will make a note on the account. And we could exchange it when we bring the truck back. Well we did as advised and when we brought it back the people there were argumentative, & refused to exchange the dolly. We will be contacting corporate! RENO AREA RESIDENTS DO NOT USE THIS LOCATION!!! Again....DO NOT USE THIS LOCATION
