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November 2023 by Evan S.
Farah who helped us at Home Depot was polite and made the trip fast. She was new but did a excellent service very knowledgeable, I want to call her or her manager out because she made this trip very pleasant and nice ! Thanks farah we need more people like you polite , positive !
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July 2023 by Benjamin R.
Amber at the customer service desk was amazing. She was on the phone for 30 mins trying to resolve an issue with my online order and saved me almost $150 with her efforts. Thanks for doing right by the customer
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June 2023 by Amy O.
6/11/2023Solo trip to get chainsaw oil..Store just opened...Wasn't sure which oil to get..(told it's a small bottle"..Found an employee few aisles over...Reads the bottle (knew then he didn't know).. asks if it's a two stroke???).. then says he'd have to look it up..I go back to the section.. he never comes back and so I just googled and picked one.Hmmmm....
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February 2023 by Cassandra A.
Great customer service! We had so many wonderful helpers over the last two days! I don't know about you, but when I have a home project it seems I have to go at least twice, if I'm lucky! Robert was so great, he knew the exact size and location of one part I needed, and still walked me directly to it! That's amazing service!Thanks HD for your great team!
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February 2023 by Julie G.
It's getting into that season where planning for summer projects take hold. That being said, we headed to Home Depots' Steamboat location in Damonte Ranch, Reno, Nevada.My husband went in one direction, I in another. As I was captivated by the middle of an isle garden display, I head a voice from behind the customer service counter speaking to me...The young man said to me, "didn't I help you before in the garden department?" I replied.. I don't think so, I just got here... He said "no, I mean not too long ago." I took a better look at this young man and remembered that he had been the kind and very helpful young man who had helped me choose and load some trees in my truck just before winter hit. Well... his name is "Sam" and he was a most pleasant and helpful young man last winter. As I kept shopping. I found I needed help getting some soil from one end of the store to another, I had just injured my knee and wasn't about to get my own soil as usual, so I asked if he was still working in the garden dept. Sam said no, but he would get me help. In just a couple of minutes, there Sam was, saying, "yes I am able to help you! What do you need?" he said with a big smile!In, I'd say, possibly 6 minutes or so, Sam and another employee walked up, delivered 3 huge square bags of soil all the way from the farthest end of the garden area to the opposite end of the store. They brought the soil all they way to Lumber where my husband was shopping and would be loading up. I thanked them both for bringing the soil all the way to us, then they went back to work.My husband had 2 young men helping him get straight pieces of lumber from a shelf he could barely reach. These 2 young men took their time and quickly sorted through the last of the pile to get what he needed. The project my husband is working on needs very straight pieces of wood. Usually he ends up doing all this by himself, he isn't one to ask for help. To top it off... a young lady at the Pro register had offered her help us as well. As she became busy with other customers, we ended our shopping with a tall young man who worked at one of the the adjacent Lumber registers. He was also nice and very helpful! When shopping in a very large department store I don't expect employees to remember us. This has not happened before, (if so, not acknowledged) even in other cities where we were regular shoppers. So when this young man, Sam, was still working at Home Depot and remembered helping us with several trees and plants, I was actually quite taken by surprise! Thank you Home Depot, Steamboat, for employing very good and hard workers. It may not mean anything to a huge store like Home Depot, but to customers, it's nice to see a familiar helpful face. We want to thank Sam, and all the other employees who helped us Saturday. These young peoples attributes are the kind that customers remember, appreciate and hope to encounter. Thank you to the management who clearly is working on making this store a friendlier, better place to shop! We will definitely be back, we like to frequent places that have the customers bests interests in mind.
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February 2023 by Joshua M.
Came in for a tool rental. The tool rental guys were helpful and polite. The experience was easy and we had the tool we rented in minutes. The return process also went smoothly.
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October 2022 by Cynthia T.
Went in today to buy a drill and bit pieces. The most friendly and helpful employee helped me. Big kudos to Ronnie!!! I came home and my husband said,"I was hoping you would buy that brand!!" Thanks again Ronnie - you were awesome
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August 2022 by Kathy E.
So 5 stars for the help I received from the store. I just want to let people know how a delivery is handled. Never use Home Depot for delivered items! They out source to a company that uses shady looking individuals. They are dirty, poorly dressed & have no ID. They damaged our items and furniture and will not admit they did it. The Home Depot store can't do anything because it is a separate company. The stores hands are tied and the item can't be sent to the store so I can pick it up! if you do have to use for delivery video them the entire time and do not be alone with them!!!!
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August 2022 by Michelle F.
After waiting several months for appliances to be more readily available, we decided to purchase a dishwasher through the Home Depot. Learning that the delivery would be the following week, we were excited. That was the end of the good times with Home Depot. After waiting for delivery through their four hour window, the rude subcontracted vendor did not install the dishwasher. Looking back at that experience, it's now clear that they didn't know how to install it. The second delivery team who came a full week later took our dishwasher out of our kitchen but would not take it with them. They left the new dishwasher in our garage still boxed and left our kitchen with a hole in it where our dishwasher used to be. (By the way trash companies will not take a dishwasher, so after Home Depot guaranteed they would take our dishwasher, we had to find a different way to transport it out of here. The third crew did not show up, claiming they had the wrong ZIP Code. The fourth crew opened the box in the garage and discovered there was a dent in it. I believe it was the fifth crew who installed a dishwasher that looked great but did not work at all. The sixth crew called us with a delivery window saying that they were on their way within 30 minutes and never showed up. When we called to find out what happened, they claim that they were planning on coming but had not loaded the new dishwasher onto their truck, claiming that they had called "a different phone number" to notify us that they could not deliver. We are now trying to schedule yet another delivery. I'm wondering how many days we should sit home and wait for a dishwasher delivery Home Depot. If you had listed this on the delivery cost, maybe I would've taken my business elsewhere. If this were my business, I would be ashamed and I would try desperately to make it right. But I have seen zero effort to make amends. I gave them one star because it was the lowest possible writing. I believe that they deserve zero stars because I've given them money and received zero dishwashers.
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July 2022 by Deejay D.
This Home Depot is hit and miss when it comes to customer service or items. Today was a hit. I was looking for pipe materials to fix my sprinkler system. I couldn't find the stuff I was looking for and it seemed that they were limited on materials. Well one of the associates there helped me and was very knowledgeable on different pipes. He gave me good advice on what I should get and what I needed to do. I grabbed the materials I needed, paid for it. I used the self checkout line and was able to use my veterans discount. I was satisfied with my experience at this Home Depot today.
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June 2022 by Nathan M.
We recently had our washer and dryer stop working so we picked out our appliances and they were delivered quickly. Install was fast and everything seemed fine. We started doing laundry and everything seemed to be going fine. My wife started a load in the dryer and closed the door behind her. When the dryer was done she walked in the laundry room and the entire room was covered in dust and lint. It was a disaster zone! Upon inspection they tightened the clamp but they did not seal the hole. I noticed a big gaping hole and also noticed it looked like our old tubing. We paid for new tubing and hookups so I might feel a little ripped off also. They cut our old tubing in half and threw away what was left in our trash. After two hours of cleaning our room and being covered in lint from head to toe I have to give one star. I paid for delivery because I am extremely busy but it really saved me no time. I had to modify our tube to finish my baby's clothes and I have a feeling if they just used a new one that wasn't filled with lint this wouldn't have happened. Cutting corners is not okay when you pay good money. I also noticed our plastic cover for the washer was pulled out of the wall. I added pictures of this also. DO NOT PAY FOR THE INSTALL!!!!
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May 2022 by Lynell A.
Tried getting some extra office keys made today (which I had done before) and this Home Depot guy made some excuse that he couldn't make it because it's too similar to Home Depot keys. Like seriously?! What a joke. These keys doesn't say that it can't be duplicated.
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May 2022 by Jessica D.
FIX EMPLOYEE ATTITUDE. Asked for help and got attitude from an older lady, "what do you want, why do you want that". Just trying to get out of helping us. The older guy who came to help us didn't want to get the box from the shelf above because it wasn't "the right one" when we matched the serial code, dimensions and their app said they had 19 in stock. Nothing is ever stocked and employees do not want to do their jobs
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March 2022 by Lee D.
Quality/Quantity - Good. Got lucky today, I came looking for window shades, and they were on sale, so I bought all of them!! But then, I needed someone to cut them. I almost wanted to do it myself after waiting over 20 minutes and asking 3 different people for help, including the upfront customer service desk. Atmosphere - Giant home improvement warehouse with the best prices. Covid safe, they offer free masks and wipes at all entrances. Seems like only the locals shop here, not too busy, which is perfect for me. I like easy in and out. Plenty of parking. Service - Self service - do not depend on HD to have people help you; this is really meant for DIY people. If you want more service, go to Lowes. If you want even better service, go to Ace Hardware or a local hardware store. When you finally get an employee, they are usually very nice and good. Their online ordering and pick up is 5 stars, especially for the locations that have self service lockers. Price - Best prices for home improvement, just know what you want and need. Owner Suggestion - Congrats on your success since 1978, now with 2312 locations and growing. Ranked #5 (2020) on the Fortune 500. What would take you to 5 stars overall is customer service. Having your service desk give accurate information when they can get an employee to assist you. I am still a loyal customer.
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February 2022 by K H.
DO NOT PURCHASE FLOORING INSTALLATION THROUGH HOME DEPOT!!!! See reviews for thier installer, Romanoff Renovations for more info. Home Depot subcontracts all installtion to Romanoff Renovations, an excuse-filled, lazy, uncommunicative nationwide subcontractor. Romanoff schedules the appt's, Romanoff fails to come when scheduled, Romanoff makes up excuses, Romanoff doesn't come back after the first day, etc. HOME DEPOT HAS LOST ALL CONTROL OVER THIS SUBCONTRACTOR AND MAKES HOME DEPOT CUSTOMERS MANAGE ROMANOFF'S LOUSY WORK ETHIC! I purchased flooring in December and Romanoff showed up for one day of a three day job. They tore out my bathroom floor and toilet and never came back. It's 2/28/22 and I've been without a bathroom floor and toilet for over a month. Home Depot has not been able to get Romanoff back on the job. This isn't bad service- it's disgusting, dreadful, unethical service that Home Depot refuses to remedy. I want to say that staff at HD is really nice, but thier hands are tied to the national contract with Romanoff. The HOME DEPOT CORPORATE OFFICE DOES NOTHING TO RESOLVE THE WRETCHED SERVICE BY ROMANOFF RENOVATIONS. Romanoff is well beyond breach of contract, yet corporate continues to let HD stores sell flooring installation that are never completed. DO NOT PURCHASE FLOORING INSTALLATION THROUGH HOME DEPOT!!!