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January 2024 by Polo L
Very disappointed with thrive. I bought an ounce and a few eights on the first. The next morning I called and spoke to a guy who completely brushed me off, talked to me as if I was lying and did not care at all. He told me I would hear back from a supervisor the same day or the next morning. I never received a call and I doubt he even wrote my number down. I told him the ounce I got was bad quality, and that it had given me terrible headaches both times I tried it. I offered to bring it back, he gave me zero options and I will never step foot in that store again.
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December 2023 by Rachael Turner
Good product, friendly customer service. I just wish they were more knowledgeable. The last few times I’ve asked for recommendations on fruity flavored cartridges they’ve sent me with cartridges that taste like potpourri. Expensive waste of my money because I have an aversion to smoking perfume. Total waste, I’m not desperate enough to smoke these. Just say you don’t know if you don’t know. This was not one particular tender. This is happened with three separate tenders. It’s annoying and costly for the customer. Literally told Church’s God’s Gift taste like just like grape, just an FYI Church’s Gods Gift taste like perfume, potpourri…. Pretty much like a mix of Sandalwood and pine. Disgusting. I’ve also been sent home with hybrids that were supposed to lean and One Direction, and went the other way all based on the tenders Recommendations. Quick Google search of the ingredients on my own end at home revealed that there was no way it was ever going to lean in the direction of Indica. It was definitely a sativa dominant and sativa leaning strain. I miss the days when Reno dispensaries kept knowledgeable staff on hand.
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December 2023 by Morgan Perry
It seems half of the budtenders are trying really hard, and the other half are not.I asked for a specific brand of cartridge and the budtender showed me a few general brands. When I asked again for the specific brand, he actually acknowledged the request the second time, but said it would be a long time before they restocked on that product. He failed to show me all of their cartridge options (which was disappointing because I'm open to alternatives) and did not give me any of the chemical makeup specs, which is the entire reason I go to dispensaries. It was like pulling teeth.I'm going to avoid going here if I can help it, purely to lower the chances of being helped by this specific budtender.
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November 2023 by H J.
Expensive. No first time discounts. Just another weed store ripping people off. Drive into Tahoe and everything is 50% of the price. You cross the border and it's so much cheaper that it's disgusting. There's nothing unique about Nevada that causes it to have these prices, the State and City taxes do not validate these prices. You can drive into Cali and see the same brands of products at way less price.The weed stores in Washoe are simply robbing people. The owners make insane amounts of money while we get screwed over.Don't support businesses that don't care about customers. It's clear this location is a money pit where customers go throw their money into a hole.
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November 2023 by Joana
The blonde girl in the striped shirt working the register is so unpleasant and rude i will never go back. She is an embarrassment to the rest of the seemingly happy staff.
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November 2023 by Tim Portue
The staff can answer any questions you may have. Never a wait time. Love it
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November 2023 by Tim Siebs
The cannibis market has gotten a bit soft as of late. Thrive is awesome. Folks are really cool. But the selection has diminished a bit. Same thing has happened at other stores, but Thrive has the better selection of most stores.
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November 2023 by cesar Garcia
Been buying the new serene live resin carts there supposed to be .5 gram but been getting like a .3 every time
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November 2023 by Josh Ferrin
I’ve had some bad cartridges/cartridges that dont work from here but they test them and replace it free of charge if its bad, and they let you keep the bad one.JUST REMEMBER TO KEEP THE RECEIPT!!
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October 2023 by Bradley Linde
Everyone is super friendly and nice every time I go in there. They’ve also got cool edibles like hot sauce or potato chips ?
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October 2023 by Roger Sobrero
Great place, friendly and knowledgeable staff. My go to spot in Reno. Online ordering is real convenient, prices are good and the product is quality.
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October 2023 by Mark
Previously, I have had good experiences here, but this morning was horrible. The blonde hair girl did not give a damn about what we wanted and had no desire to tell us the difference between products. In fact that we asked one question she just wanted the product and said there it is. Truly disappointing and we may not go back to that establishment. She acted like she worked at dollar tree instead of being an adviser to patients.
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September 2023 by Chris Ornelas
Don’t know any other better dispo in Reno than my main source Thrive Cannibis. No wait nor line so everything was all good to get my flower. My main man Joshua hooked it up towards my checkout point so look out for him for great service.
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September 2023 by Stephen
Checked my ID let me in the lobby then after that they had one person inside while other employees were walking in and out of the back and nobody greeted me and they proceeded to help 3 customers who came in after me before I said something. They don’t know what place in line their customers are and don’t prioritize pickup orders over walk ins. Took forever to get pickup order. Not to mention she was rude when I told her I had been waiting. When I told her I was going to leave a review on Google about this she told me not to call her names lol
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September 2023 by H Jorgan
Customer service has always been great. Every time we make a cart purchase they say if anything is wrong to bring it back in, we did that today and were told “I put your cart on our tester and its acceptable” it must be your battery so I’ll give you a free battery that will work, NOPE! We brought it home, charged it and the cart STILL DOES NOT WORK!Thankfully there are other dispensaries in Reno