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January 2024 by Tye Sussmann
Car was still very dirty after paying for the most expensive car wash you have and being a first time customer. I won’t return.
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January 2024 by Alex Devereux
Used to love this place. Now price keeps going up, coupon for next wash is gone, and the quality/customer service has gone way down. Not worth $20.
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January 2024 by R J
The best car wash in Reno. Easy to use to use facilities. Clean, just great all around. The employees are wonderful people.
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January 2024 by Brian Caldwell
Good car wash. I noticed it didn't touch my passenger side at one point, but was all clean when I headed to the vacuums. The vacuums work good too.
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October 2023 by Darrell bishop
I traveled from Los Angeles to Reno area and my car was quite dirty from bugs etc. this drive though car wash took care of everything even scrubbed the front of my car. Reasonable prices as well. Recommend
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October 2023 by Josh C.
Don't go the vacuums are not working at all and they provide no notice! You pay go through the wash and when you want to clean the interior you can't! Avoid this place it's a ripoff
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September 2023 by Alyne L.
So I asked to be signed up for the prepay plan, the employee gave me the card and next thing I know I have been charged again the same amount. In other words, he signed me up for a monthly membership, not prepay. For this reason, I only used one wash, because I thought I could use my other washes whenever I wanted. I tried to call them with no response, so I drove there. They were busy so they helped all other customer and I waited with my two kids. I explained the situation a few times, and the employee apologized and told me I could get a prepay credit and cancel my plan. He informed me that the employee who signed me up had been let go.However, I had already paid for 5 washes and used one. They employee said, sure we will give you a prepaid credit, but after almost 30 minutes they told me I had to pay again. I asked so I paid for 5 washes, only used one because of your mistake and you want my money again? They definitely need to have better staff, that was unacceptable. I just left, but I do not plan on coming back. The place is fine, but the customer service is ridiculous. Also, they had many customers coming back because the machine was not washing.
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September 2023 by Vince S.
This place is great! They have a multi-car monthly membership which is very reasonably priced and includes unlimited car washes for all your vehicles. The vacuums and compressed air are diy and are covered by canopy which makes it nice to get out of the sun. 4 stars because every once in a while there is only one person with a scrub brush and they only get one side of the vehicle but with the unlimited plan you just go through again ask them to get the other side :)
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September 2023 by Monte Durbin
I have a monthly wash pass and, half the time, the overhead rotating scrubs in the wash are missing or don't work thus not cleaning the hood and front window and top of car! Also today, it the car wash stunk to high heaven going thru! I'll be canceling!
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September 2023 by Adam R.
I definitely do like this place because it's very close to my house. I do a feel occasionally especially with the bugs Sometimes it doesn't come off very well and I know they scrub it like right before you go in so if anything, maybe just ask them to kind of scrub it a little bit extra. For the price and everything it is really good it's convenient it's simple. The vacuums are nice and strong and they have compressed air to blow out the extra water if there is any. Free dash wipes too . The customer service has always been very good. Always happy and friendly when pulling up and ordering the wash that you want. Enjoy !
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September 2023 by Celyn Rogers
Very disappointed with this place. Paid for the $20 wash on a vehicle that wasn’t that dirty. The attendant lightly scrubbed the front for about five seconds. The trunk of the vehicle didn’t even get the scrubbing brush. During the wash the entire right side of the car wasn’t touched. The brushes were too far off the vehicle. For $20 this is a total rip off. I then drove down Virginia to the self wash and paid three dollars and removed all the bugs off the front of the vehicle and washed the back of the vehicle which this place cannot do for $20.
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September 2023 by Rick Lynch
I left the same kind of car wash in SoCal and thought how fortunate I was to have had dealings with a group that listened and made the adjustments I requested with no hesitation. Now that I have found a Surf Thru Express here in Reno, I have found them to be just as great as the one I left. Thanks to everyone there!
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September 2023 by Shishir Dhakal
Extremely poor customer service. I cancelled my monthly subscription in person at the Reno, NV location on June 20, 2023. However, I have been charged for the last 3 months despite the cancellation. I tried calling the customer service number, leaving message requesting cancellation on the website, calling multiple times for the last 2 weeks, but to no vail as no one picks up the phone or returns any calls. It is impossible to get a hold of anyone for cancellation and they make it incredibly difficult. I called the bank to cancel subscription and dispute fraudulent changers for the last 2 months, but seriously disappointed with the experience. I have moved to the east, so I can’t go and follow up or cancel in person.Services: Auto detailing
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August 2023 by Bryan P.
New ownership now charging $1 per 1 car scent that you can clip on ac vent in your car. What a joke ! This place was good but has just become another greedy business and cheap with there customers ! Not worth my $32 a month membership anymore.
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August 2023 by Nick Parrillo
Good car wash. Convenient to my favorite grocery store and I get a car wash every visit. My only complaint is that it doesn’t clean the middle of the rear of my vehicle.
