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October 2024 by Marina Thibeaux
You Are the worst internet services
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September 2024 by Wyatt Lopez (CowabungaDude)
Helpful staff that maintain a relaxed and welcoming atmosphere. I bought internet and the whole process from start to installation took only 2 hours, it was a lot cheaper than At&t as well.
Thanks for all your help Cesar.
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August 2024 by Tiffanie Padan
Dont go in with cash inquiring about adding on devices to your account. You make them have to work w/o commission.
How dare i ask a question. I was cut off, then when trying to pay my bill, asked for my id which i handed over he then flopped it on the counter continued with his attitude so i gave it back. When i asked his name he wanted to mumble it and state he wont be serving me. Thats cool dude, customers are why you have a job. Make enough of us leave, guess who wont have a paying position in sales!
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August 2024 by SallyAnn Walvatne
Had equipment to return. I upgraded much faster.
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July 2024 by Phillip Moser
Professional as always!!!!!
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July 2024 by Jake Kabler
Super slow to return equipment. Dropping off a modem should not take all night...
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July 2024 by J J
Garbage internet don’t waste your time go with a different company.
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July 2024 by Talbott Smith
Cesar was great. Funny, energetic and obviously hard working. Upgrade was quick and painless. No complaints here.
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July 2024 by Gabe Petersen
Go here if you like waiting hours
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June 2024 by Kayla Penn
Very busy but friendly service.
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June 2024 by Tom Bissell
Vanessa was wonderful! She welcomed us with a friendly smile and greeting right away. She helped us with our mobile phone technical support quickly and confidently. When Vanessa is the agent helping you, it will feel like winning the lottery. Thank you Vanessa!
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June 2024 by Elijah Rudolph
Very rude and weak customer service from Venessa. Needs training ?
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March 2024 by Richard Mason
Had a great experience with Cesar at this location today. He handled our visit quickly and well. Moved two lines from Verizon to Spectrum. We were lucky and entered the store when it wasn't busy. By the time we left there were folks waiting.
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February 2024 by KAREN MAZINGO
Lately we have been helped by several employees there :Dion helped us several times and helped us find a new phone to buy there.Andy has helped us and a friend with several issues: lowering a bill by canceling tv , exchanging equipment, giving out new cables at no charge;Stephanie and Ally helped explain problems and suggested solutions.We always showed up without an appointment and still were helped promptly.We have received nothing but outstanding service at this store even though we were sent incompatible equipment originallyand one guy transferred all the information from the old phone to the new phone for us.One gal even labeled the ends of the free cable to help out friend install his new modem. He lost it and was supplied a replacement!Who could ask for better service than that!
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January 2024 by Cindy S
Customer service is horrible. Bought a new iPhone and went in to get everything switched over. The young man helping me said the phone was locked and I had to go to the Apple Store. The young man at Apple said it was NOT locked. Went to another spectrum store and they helped me with no problem. Stopped back at the NW store to tell them and to advise it is okay to ask for help if you are unsure of something….no one person knows everything! The older gentleman that was there assured me that the associate that helped me was very knowledgeable, I said he was not and sent me clear across town for no reason. The older gentleman just dismissed me and responded with “Bye, have a good day ma’am “…I said “excuse me?” He repeated the same sentence. WOW
