-
November 2023 by Tash M.
You may pay less initially, but your car problems won't get fixed. Spent lots of money here considering I still have all same and worse car issues now. Cannot trust that they actually do the work which is invoiced. Not good value for time or money.
-
October 2023 by Geneva Santiago
Have been going to the Sierra Car Care on California for a while now and they have always gone above and beyond to help my little Subaru. They are reasonably priced and I appreciate that they are a local business. Another thing that maybe isn't always considered, but important to me especially as a woman, is I really appreciate being seen and heard. Sometimes shops can be very dismissive and condescending, but I appreciate how the mechanics are always communicative and it feels that they really are trying to help rather than just moving the transaction along. I feel comfortable asking questions even if they may seem annoying, but that is important I want to be an active participant in my car care, so thank you. This is what builds brand loyalty!Also, a very big thank you to Sean or Shawn for helping me out today. I got really anxious as this isn't my usual shop, but he really helped me out and listened to my concerns. I appreciate his time, knowledge and expertise.
-
October 2023 by Bertram molde nielsen
These were the nicest, friendliest and most helpful mechanics i've ever been to! They were very booked up, but help us with everything we needed and any questions we asked. Shawn let us have our car parked at their place during the weekend while we looked for a place to fix it. Would reccomend this place to anyone in Reno.
-
September 2023 by solidshark91493
My last review is strangely missing. So I'll write a new one.I want to begin with the fact that you should definitely support this company. Just NEVER this location. Go to the California or 7th Street locations. They will take care of you.The main manager here named Robb, has screwed me and my family over personally on a vehicle repair that was thousands of dollars. Vehicle does not function properly to this day. He has also royally ate a job for the company I work for and we now refuse to do any business here.He is a man child that will try to weasel his way out of any situation that doesn't benefit him. The owners of the franchise are lovely people and I do not know how they let this continue. Do yourself a favor and visit the other locations instead. I hate to give this company a bad review, and the guys that work for him do not deserve it, but as long as he is the manager of that location it will stay as close to zero as possible.
-
August 2023 by me2203
I had been asked to take one of my company's vehicles to get smog. Sierra Car Care & Tire Center was right there and took care of me so quickly and easily! And the people were nice and professional!
-
June 2023 by Scott Torrie
We were passing through Reno on our way to a family wedding in Idaho over Memorial Day weekend when our alternator decided it was done. Given the holiday weekend it was difficult to find anyone who would take us in for same day service. The team at Sierra Car Care not only fit us in to their already full schedule, but provided us with recommendations of things we could do with our kids while we waited, and completed the repair the same day so we could continue our trip to the wedding! I can’t say enough good about our experience. A sincere THANK YOU to the entire crew!
-
February 2023 by Aaron S.
I cannot say enough good things about the hospitality shown here. Shawn and the whole team were super easy to work with.I was in Reno for a short trip and started to hear a grinding sound when starting my vehicle. I got it to Sierra right as the shop was closing and they stayed 30 min after to help identify the issue.They kept me in the loop throughout the whole process and were very knowledgeable. The issue turned out to be an AC Compressor Issue that we replaced, at a different shop, in Nov.That shop had not completed the job correctly and Sierra was able to not only fix it within the warranty but fix a few additional items that were wrong.Highly recommend the shop, great people to work with. Only qualm is the labor cost was on the higher end, especially for Reno, but I happily overlooked it as they helped me in a difficult situation.Great place! Thank you!
-
January 2023 by Halcyon NV
Whats better than paying an extra 40 cents per gallon? Having the pump blare advertisements at you the entire time. These whippersnappers are real pushy with their commercials!I tell ya, this made my colon spasm to the point I didn't even notice my loose stools!Add a star for canopy and lack of line.All in all a neat overpriced gasoline and commercials shack. Good place to buy a little gas if you're on your way to fill up somewhere else.
-
January 2023 by Lou Steuls
Whats better than paying an extra 40 cents per gallon? Having the pump blare advertisements at you the entire time. These whippersnappers are real pushy with their commercials!I tell ya, this made my colon spasm to the point I didn't even notice my loose stools!Add a star for canopy and lack of line.All in all a neat overpriced gasoline and commercials shack. Good place to buy a little gas if you're on your way to fill up somewhere else.
-
January 2023 by Chad Grayot
I really enjoy bringing my vehicles here. I have an old Ford truck and simple things need fixing and they handle it efficiently and successfully to my standards. Highly recommend them.
-
January 2023 by Dano White
Fortunately Thier gas has more pep than their employees, I might add that the employees are not people friendly nor are they people oriented very unsatisfied and I will never return, shouldn't be in customer service if you're not wanting to help a customer in need of service!
-
October 2022 by Linda Allen
There is free tire air in the back..... In the front they charge $2..... Drive to the back ?
-
October 2022 by Micheil J.
I've had tires put on by this location several times and they've always done a great job. Today I had a fairly complex request for them including swapping out various tires on various rims and they absolutely nailed it. Great attention to detail and prompt, courteous customer service.
-
September 2022 by Chris Bergman
Great local shop!! Been taking both my F-150 and VW here for years. Fast and friendly service. Mechanics are awesome and they stand by their work. When people ask about a good shop in Reno, this is the place I send them.
-
September 2022 by Sarah T.
This shop was my go-to for car repairs and oil changes when I lived in Reno. In my experience, they were always prompt and fair. With my most recent car issue, however, Rob truly went above and beyond. His kindness compelled me to write this - my first-ever yelp review! Several months ago, Rob's shop replaced the catalytic converters on my Subaru. At the time, I was preparing to move to California, but was unaware that California has special requirements for catalytic converters. The shop assumed I would stay in Nevada, so they did not inform me that they were installing federal catalytic converters, which are only legal in 48 states (not including California). When I attempted to register my car in California and it unexpectedly failed smog a few months later, I was very concerned I would not be able to afford another expensive catalytic converter replacement. I called Rob, and he immediately took responsibility for not informing me about the 48-state converters, even though it was also my fault for not telling the shop I planned to move. He generously offered to cover most of my bill for new California-certified converters, up to the amount I originally paid for the job at his shop. I am just blown away by his generosity and understanding! This is by-far the best treatment I have received at any car repair shop. Rob will go out of his way to understand your needs and make things right. I only wish I could find a shop this trustworthy in Los Angeles. If you live in Reno, you're lucky to have this place. Thank you, Rob!
