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August 2023 by Minty Huynh
I will never bring my car back, and I am advising everyone I can to avoid this shop. I'd been coming here several years up to this pointI'm very regular with maintenance (2x yearly) and to be told that we are negligent in any regard is insulting. This is disheartening especially given that every time we ask Phil what else we need to do and is there anything concerning to be looked at while fully prepared to pay and keep the car in tiptop condition.The experience here is incredibly frustrating, my wife will call to itemize a full list of things we wish done to the car on bringing it in, and on drop off they will either not remember the conversation or will leave items previously discussed off the service altogether. I'm willing to repeat the list a few times, and while frustrating as a common experience, it wasn't bad service at least and didn't give me reason to leave this review in the past.Our last service was the worst service to date, and is why I'm leaving this review. Our car needed the front end disassembled but was returned with cracked interior pieces, grease on our steering wheel and center console, wires ripped and left on the floor or hanging from the roof. Just overall very rough.At every phone call we were told different stories, then passed off to different people because we were frustrated about the experience. On pickup, the front person handling keys told my wife several times after she'd asked for keys to stop being emotional and rouned back with why we ruined our car. I'm over it.
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May 2023 by Kevin Maldonado
Always get a second opinion first before making a mechanical decision on your car they could be lying just as they did to me.
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February 2023 by Sybille S.
After a flat tire on I-80 westbound AND a spare tire which came off the rim, I was towed to this place. They were AWESOME! Friendly, super helpful, recommended a hotel to stay at, even suggested I Uber to Costco, buy cheaper tires, bring them back there to have installed (which I didn't end up doing). They got me back on the road as fast as possible.BIG THANK YOU to Phil and Doug (?) And in case you are reading this, I did make it back home the next day :)
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February 2023 by Joanna D.
Terrible! They broke more on my car then they fixed. Charged me $900+ for it. Told me my car is a piece of s***t. Which it never was until their shoddy work.
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January 2023 by Alex B.
I had been going to this place for years and was happy with them, but yesterday I tried getting an oil change with a walk-in and was told they couldn't get to it that day and to schedule an appointment. I made an appointment at 8am the next day. They took my keys and said it would be a couple of hours. I was surprised it would take this long even after my scheduled appointment and that early into the day, but I agreed and left my car there. I called 2.5 hours later and they didn't have an update on price or eta for me. I eventually had to pick up my car without an oil change as they had not provided me any update an hour after my call. (3.5hours after I dropped it off!) Even with an appointment this place takes way too long. Unless you don't need your car for a full day, or even two, I wouldn't drop my car off for an oil change here.
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October 2022 by Chynna Ladage
Phil was the kindest and most helpful person! Came here with a tire issue as I drove up from Los Angeles and he got me sorted out right away and was so helpful!
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September 2022 by Alexandra A.
Zero stars if I could! Very Shady car shop! I took my Subaru in for a Trans flush and it immediately starting slipping every stop my car took. I came back and said you guys made the car worse and the owner said "I DID NOT DO ANYTHING" very rudely. Anyways come to find out a few month later I check my transmission dip stick and they used GEAR OIL on my automatic transmission. Very distinct smell. The color after draining my transmission was very black with some yellow and red instead of the standard red transmission oil should be! My guess if they grabbed the wrong hose added gear oil and covered it up with ATF. Never mentioned anything to me. Don't go here unless you want your car destroyed by non professionals.
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August 2022 by Dayna H.
This place was a random find for me but they are great every time. They will even sometimes give you a call after your service to ask how everything is going. Everyone there is very nice, helpful and they know what they are doing. I definitely recommend this place to anyone who is needing car work.
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July 2022 by Johnny
I've been a regular customer for years but I'm definitely learning my lesson that all garages in Reno are overpriced and all will try and swindle you if they can. They are all corrupt- NO EXCEPTIONS.I will say Phil is terrific and always has been. Staff here is a great bunch of guys.But they will try and pull the wool if you're not educated about your problem and repair cost.Last time, it was 600$ for a relatively minor repair, but I needed it done. That time they applied the 150$ diagnostic fee to the repair costs.This time the RFID chip in my key broke, which is a pretty simple fix. However, this time they didn't consult me on the repair costs PRIOR to fixing it. Fortunately I knew what the problem was already and had even gotten a 200$ repair cost quote from the Ford dealership to reprogram the system with 2 new keys.But they're my regular garage so I figured they'd be comparable and wouldn't stiff me.Guy calls me the next day. "Your total is 645$ even". I nearly spit my drink out. Now mind you 75$ of that extra was justified because they had to remove my interlock. But this time the 150$ WAS NOT applied to cost of repair.I took the matter up with them because I knew they were hosing me. They immediately knocked 200$ off because I balked. Immediately.Now--- what am I supposed to think about a garage that behaves like that? To a return customer?????I still like Phil but I definitely don't trust ANY of them. You can call me buddy, mate, pal all you want but if you're sticking a dagger in my back while you're doing it, well....that's what counts.And this will be the end of my business with them. Because God Forbid I wasn't aware of the cost, I would have gotten hosed.You know the expression: fool me once....
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July 2022 by Bob Cope
I had a low front tire and had to be at my destination in 3 hours. First guy I talked to said it would be at least 2-1/2 hrs but he would talk to the boss. The boss just understood my situation and got me right in. A special thanks to Phil for making it happen. When I get to Reno again I will stop and say hi. Please patronize this business.
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July 2022 by Kim N.
So, I just made it home to Vegas from Reno with my air conditioning working perfectly! Thank you Phil! What a pleasant experience. Phil diagnosed the issue and got my a/c up to speed so I could drive home today. I felt completely comfortable with Phil & the whole team there! I highly recommend this shop on 7th if you have car issues. Thanks again guys!
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July 2022 by Natalie C.
Love this shop! Buy one get one free oil changes, (don't forget to keep your card) and they check out all the parts on your car too! Not to mention the warm smiles and vibes! My dad, mom, and three sisters, and I have been getting work done by Sierra Car Care on multiple cars over the years. Honest hard working people.
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June 2022 by Wendy Rolfs
Phil and his crew are the most kind and honest mechanics I’ve ever met!!! What could have turned out costing me hundreds of dollars to replace a punctured tire ended up only costing me the price of patching up my tire. These guys went the extra mile to make sure my tire was repairable before having a new tire delivered to their station. I would highly recommend this place over any service station in the Reno area any day of the week!!!
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June 2022 by Alden O'Rafferty
Phil was so kind and helpful troubleshooting on the phone when I was 30 mins out of Reno. Looked up the make and model of my car and looked through common issues it has. Walked me through everything I needed to do and didn’t charge me at all. Totally phenomenal guy, would 100% recommend
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June 2022 by Michael L.
My girlfriends car had a slow leak in one of the tires. I pumped it up and drove here and they got it done in 30 minutes. I waited and watched and the tire guy did it right. Other places in the area were too busy and she would have been without the car all day. I'm happy that we got it done and the price was okay.
