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March 2024 by Lee D.
My wife and daughter are loyal customers. Quality/Quantity - Good. We were just told that they do not offer free makeup consultations anymore. But your competitor MAC next door still does. Well after my wife bought her stuff, she went next door and made an appointment for a free 15 minute makeup consultation. So not sure how much more regular and loyal our family will be with this brand...? Atmosphere - Good size location. Always organized. Typically plenty of employees. Plenty of mall parking. Open 7 days a week from 10am or 11am to 6pm or 7pm. Service - Good except for the change of no longer offering free makeup consultations. Price - Expensive, but that is the cost for quality. Owner Comment - Oh, I did not know you were owned by LVMH. Congrats on your success since 1970 with 340+ brands and your own private label. 1993 - Acquired by Dominique Mondonnaud - Created their assisted self serve program. 1997 - LVMH purchased the company. 1998 - First US location in NY. Currently in 35 markets with over 3000 points of sales.
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January 2024 by Rossi Bonev
Told me they would save a product for me to pick up. I travel all the way from Davis California and they tell me that they don’t have it. Horrible management.
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October 2023 by Roxann Welker
Great staff, all are very helpful
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September 2023 by Sabrina C.
Parking right in front which is always a bonus cuz I'm living my best thick juicy dumper life this summer Staff was very kind when approached and asked for assistance Always such beautiful women around Made my 11 year old use her hard earned cash to pay for her own items Mom award goes to meee
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September 2023 by Parker Mirzayan
Emilio was so helpful and I got everything I needed so quickly - i’ve been struggling with finding products that work for me and my skin and he was super helpful and listened to my skin concerns.
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August 2023 by Parker Bacon
Emilio was so helpful and I got everything I needed so quickly - i’ve been struggling with finding products that work for me and my skin and he was super helpful and listened to my skin concerns.
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August 2023 by Alyssa Mae Friend
Honestly, just shop online. The employees were literally frantic, rushing me along through the checkout, when no one was behind me in line, and hardly anyone shopping in the store. They also talk to you like you're an idiot if you happen to ask a question about a product. One of my favorite things about sephora used to be that they give you samples, and here, they act annoyed when you ask and NEVER give you any. When you shop online, you get free samples... so save your energy and just stay at home.
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August 2023 by Virginia White
The clerk was very attentive with me and I appreciated her knowledge and her customer service was excellent
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July 2023 by debbie robinson
What is very disappointed seems like every time I go in to get my makeup it's discontinued or it's something else and it's not as good even your own matte powder foundation new color you play heck just trying to get the lid open ..the girl that was helping me for a few minutes said the store was closing soon so she decided to do her chores before closing time instead of finish helping me.. I do understand it in a way I walked in had him look up what I usually get until my wanted it and of course it took extra time because you didn't have anymore and I agree everybody wants to leave on time I was just disappointed
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June 2023 by Mallory Wakefield
I had a really great experience, Dominick helped me and they were super patient, asked a lot of questions, and made sure to help me find stuff that works for me!!
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May 2023 by Joanna Xie
Came in to exchange a foundation I bought online in the wrong shade. The associate by the door greeted me warmly with a smile and was so efficient (not in a rushed or rude way) in shade matching me and reassured me that I could come back if the new shade doesn't work. The cashier was also very friendly and did the exchange with a smile and no fuss or attitude (something Sephora customers worry about when there's an issue). This store seems to be run very well with well trained staff in both knowledge and hospitality. Thank you, Summit Sephora staff!
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May 2023 by J M
as soon as you walk in your greeted by multiple associates. The store is located in the heart of the mall. Sometimes they don't have items that the website/ app says they do. It's clean.
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May 2023 by Mitchell Ross
Polite staff, very helpful. Would absolutely come back. They even opened right on time and had me out in 10 minutes
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May 2023 by Barbie S.
Was just in store horrible customer service - the front girl greeter looked my friend and I up and down no hello felt uncomfortable so after telling other employee as asking about product they of course had no idea about was rude and not concerned then asked for management who told me to leave - yes you heard that right
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April 2023 by Koren Carpenter
Not a fan of the new location at the Summit. Feels smaller, cramped and hard to find products. Further inventory was low or nonexistent for what I was looking for.
