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November 2023 by Chris L.
I've been patronizing this location for a lot of years, like since they opened. The service is always stellar, until today. Which is kind of a bummer because I really love this place and I love supporting them. I stopped to get my smog check and registration. The technician appeared to be very...let's just say not in a good mood. That's not my fault. I was cheerful and nice to him. Asked how his day was, saw he was not in a great mood so decided to try to cheer him up by being nice, asking him how his day is, etc. no happy response and he never even looked at me. So I don't give Safe Lube 4 stars I gave my technician 4 stars. Maybe he'll have a better day. Tomorrow.
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November 2023 by Jeff C
These guys are $4-$8 cheaper than most of the drive-thru oil change shops in Reno and they've been around a long time, so they are a local favorite especially if you're in the North Reno area. Service is super fast however they don't give you a checklist of all the things that they did in addition to the oil change such as check coolant levels wiper fluid etc. I'm not even sure if they even did that. They'll of course try to upsell you on replacing your air filter and in cabin filter which you can tell them right off you did yourself and then won't bother checking. They also don't have a video camera with a monitor to show you the mechanic working on your car below which always thought was kind of nice since on most newer cars it's not just a simple as removing one plug there can be a cover that needs to be taken off and put back on and I've had one oil change before at a different place where they forgot to put the cover back on.
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November 2023 by Jeffrey C.
These guys are $4-$8 cheaper than most of the drive-thru oil change shops in Reno and they've been around a long time, so they are a local favorite especially if you're in the North Reno area. Service is super fast. They'll of course try to upsell you on replacing your air filter and in cabin filter which you can tell them right off you did yourself and then won't bother checking. I didn't notice the monitors for above and below the bay on my first visit but they have them (was just looking at my phone the whole time). I can see why the locals pointed me to this place. Having zero wait was really nice. In and out in maybe 10 minutes at the most. Still think the price is a little high for full synthetic change considering how long it took but like I said they are actually cheaper than any other place I checked.
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October 2023 by Debra S.
No photos for this review. I will probably add one another time.I have been going to Safe Lube for many years. At least with 3 different vehicles. They do registration with smog (upon request) and that was my biggest draw. It helps so much! And recently, I needed an oil change as well. I was able to do all of it at the same time!I believe their prices are fair. Honestly, all things dealing with owning a car is going to cost . Staff has always been polite and informative. As an older single female, I feel comfortable with this staff. They aren't intimidating or trying to take your money . They are there to help.
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October 2023 by Lauran Farrell
My car has 63000 miles, I know it was running. Fine. I've drove for a couple hours that day. Now won't run at all. Hey, you'overfilled it or did something wrong? Now they say try to get it back over here I'm 4 miles away and it won't run at all that's how far it went. its had all it s oil changes on time .what do you do? I have no wheels I'm going to try draining a quart out I paid 100bucks I had no problems with my other 2 vehicles the guy lost count on the oil he put in
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October 2023 by Christopher Brooks
I so wish Safe Lube Plus was close to my primary location in Sonoma County, California I've been to this location a few times over the years as I have property elsewhere in Nevada. My most recent visit was great and I intend to return.I drove from California to Boulder, CO and back and my 2020 Tundra required an oil change. I tried to get the oil changed at a competitor's site in Richfield, UT, but the competitor's site was not open despite the hours posted on their website and their door. Sooo, I drove across Nevada and went to Safe Lube Plus, where I had previously had good service. I was not disappointed. The staff were polite, prompt and meticulous. They did not attempt to sell me a unnecessary services. In this day and age it is wonderful to run across a well-run and competent business.
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August 2023 by Eli Corral
Went in to get a quart of oil topped offI thought it was free until a tech told me he would have to charge me because i was already due for an oil change i didn’t have any money at the time i told him to put the oil cap back on so I can leave I am a little upsetBecause I have 4 cars that I always take them there for any issue even to put air in my tires I was a super loyal customer I always give a $5-10 tip ever time and thank them. I guess my businesses means less to them than a quart of oil that cost maybe less than 7 dollars and i will be looking for another shop that values my businessService: Oil change
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August 2023 by laura Parrish
I've never had to wait more than a couple of minutes to get my oil changed. Everyone is super nice and professional! They would have 5 stars if they'd drop the price a bit. But quick in and out with clean windows.
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August 2023 by James Arguello
The crew at Safe Lube are Fantastic! They are so courteous and very thorough! As anyone who has changed their own oil knows oil changes are messy at best, and these guys clean up after themselves. They volunteer info about Your vehicle, You don't have to ask about fluid levels or tire pressures. Great Job folks!! Also they offer mechanical repairs also. Been using them for over 4 yrs. now and no complaints!!Two thumps UP!! Jim A.
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August 2023 by Alycia Smelser
Love this place! Super quick service without an appointment, fair prices, and the guys are really nice
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August 2023 by Deborah Deroche
Always professional and great service, my vehicles always get regular oil changes, and it keeps them on the road! Worth the $$$
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July 2023 by Manny Arroyo
Went there for the first time on 6/29/23. Was asked what I wanted, and told Jim I wanted an oil change, then was asked what kind of oil I wanted, and I told him synthetic. Thought everything went smoothly until I got home and looked at the receipt. The receipt showed that an oil change was performed using conventional oil. Also, just like the other oil change places, they noted that my truck has multiple leaks. Well here we go again folks, seems like these oil change places like to say you have leaks so you might pay them for fixing nothing, because my truck does not leak anything!! So I immediately call them to let them know of their error in servicing my truck. Jim answered and upon explaining what happened, he said to come back and he would redo the oil change using the correct oil at no charge. I get back to their shop, but I don't think Jim expected me to take him up on his offer because once I got there the first thing out of his mouth was "I took the order myself and I don't remember you saying that you wanted synthetic" I told him I can't help it if he has memory issues. At that point he took umbrage and directed me to leave his shop sending his black enforcer to threaten me with physical harm if I didn't. So a waste of gas going back for nothing, and he kept my receipt. My truck is decorated patriotically, and is this another place that does not appreciate patriotic people?Service: Oil change
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July 2023 by Julie Hoffman
Do not go here. They spent 1 to 2 minutes changing my oil. Told my coolant was low. I told them I would take care of that myself. 9 days later I popped my hood. They had forgotten to put my hose back in reservoir. Being very upset, I called assistant Manager. No experience in dealing with upset customer, or putting himself in their shoes. He agreed his technician did a sloppy job, but oh well, what do you expect me to do now. No
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June 2023 by el coyote lol.
These guys are awesome. They prices are point and upfront too. 57 conventional + tax, 67 synthetic/conventional blend + tax, 87 for full synthetic blend.
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June 2023 by Chassidy D.
Went here to get a code ran on my vehicle. The old man got the code but refused to give it to me which was weird and said he wouldn't plug it in again. Just a rude experience.
