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November 2023 by Dave Vannette
Avoid this shop if you value your time. They use bait and switch tactics and have terrible/sexist customer service. I (male) called to schedule getting new replacement tires (that we already had) mounted and balanced on our OEM wheels and, after verifying vehicle make, model, and year, the guy on the phone confirmed that they could do it, so I scheduled an appointment. My wife made the 1hr drive from Incline Village later that week and when she arrived with our car, the guys at Reno Tire Pros tried to use incorrect information (contradicting vehicle manufacturer guidance) and fear-mongering to try to pressure her into purchasing different tires before declining to install the new matching tires that we already had. I called three other highly rated, reputable, local and national tire shops in the area they were willing to do the install, so we went with one of them instead. I understand that profit margins may not be large enough for Reno Tire Pros on certain installs, but when this is the case they should just turn them down from the beginning instead of luring folks into the shop and then trying to upsell.
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November 2023 by kathy miller
Greg's referred Reno Tire Pros to repair my vehicle when I needed a repair while traveling. Ron, was very helpful on this Monday morning! He fit my vehicle in and had me back on the road in two hours. Very professional, reasonably priced, and fixed the issues for me to keep traveling!
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October 2023 by Amanda G.
Kind and efficient. Got my tires replaced and oil changed. Will continue to go back for whatever they are able to fix. The customer service is the real value here. Thank you!
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September 2023 by Dean
Wonderful! I needed someone to quickly figure out why my vehicle's suspension was making noises, and then to fix it, as I was just traveling thru Reno and didn't want to get stuck here for days. I arrived at 7:40a, and they had it diagnosed by 8:05a. They gave me a very reasonable written quote to fix it. When I asked if I should just go ahead and have them replace one other part while they were working on it, they honestly said "no need." I needed new brakes as well, so I asked them to quote that. I then asked them to take care of both, and they had me out of there at 11:45a! And most importantly, the noises are gone and the vehicle is driving great. Wish they were in my home town; I'd certainly use them going forward.
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August 2023 by Alison Starr
Got me in right away, price was incredibly reasonable, and they did magic on my alignment! Such nice people and you can tell they just want to help.
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August 2023 by Alison S.
Got me in right away, price was incredibly reasonable, and they did magic on my alignment! Such nice people and you can tell they just want to help.
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July 2023 by Calvin Riss
Excellent service. Kind folks and it seemed like they really cared about doing great work and getting me the best deal.
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July 2023 by Trainer J
Went to Reno Tire Pros for some brake pads and weird noises coming from my tires. Ron and Rick in the front were great and easy to work with! They were able to order parts and get them in a couple hours to get me back on the road. I believe they are locally owned and most of the workers have been there for 20 years, that says a lot!
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July 2023 by Joel McGraw
Ron at Reno Tire Pros was incredibly helpful to our unique situation. He was quick and did a great job with my truck and trailer. Fairly priced, quick, and awesome customer service. Would recommend Ron and Reno Tire Pros again and again.
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July 2023 by DosedUpBeatz
Asked about a custom alignment and they assume your car is lowered unsafely, I would not go here whatsoever , because that alone is awful PR , les Schwab in Fallon just Got me In the schedule and They’re doing the alignment for only $130 way better and cheaper than these guys
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June 2023 by Tamera Doidge
Reno Tire Pros is the best. They always do you right!!! Thank you Rick and your mechanics. Sorry I missed you Ron, you weren't in that day
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May 2023 by Roger T.
Ron and his team are great to women! This shop was recommended by a friend and we are buying her dinner. My husband and I were tired of the dealership recommending unnecessary fixes and selling up. First we wanted our car checked out, the second goal is to establish a new long term relationship. The car including brakes were checked and didn't need to be replaced, just turned. When we need new brakes, we know Ron and his team with take care of us. Thank you for the friendly and respectful service with a fair price.
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April 2023 by Loren Christianson
After a rough weekend of gambling on March Madness, walked out to the car and had a flat tire. We drove to one place that couldn’t help us for hours and they recommended these guys. Ron helped us immediately and recommended a great place for breakfast. We ate and walked back and they had the tire fixed and charged only $25. Thank you!
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April 2023 by 3AM AWAKENING
Had a bad experience with this business. They said they checked for a leak in my spare tire but didn't. I ended up at a tire store across town 2hours later with a flat tire. I knew when I left that they were not being honest with me about it because my tire was completely dry no soap and water used to check for leaks. They didn't put my center cap on. They didn't give guality service to me on that day. I won't return.
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March 2023 by James M.
Awesome experience with Ron and RENO TIRE PROS. We drove through snow but got flat at hotel. Ron recognized urgency and prioritized repair. We were fixed in 30 minutes including tire pressure for all and spare replaced in compartment. Saw their service with tire purchase customers and will buy here next time. Really friendly and honest, fair price!
