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October 2024 by RaChelle Geils
Discovered my earned rewards could be used to purchase groceries quarterly so I downloaded the app. Since the beginning it’s been inconsistent and inconvenient. Fast forward couple months I see in-store you have to use the app to clip items to get member pricing now instead of entering your phone number at checkout. Prices are now 2-3x higher than other local markets like Safeway. Sale items are mostly junk. Almost expired chicken, deli and premade packages overpriced. Produce hasn’t looked very fresh lately. Think it’s time to go back to other markets for fuel rewards.
The Mayberry location hasn’t been appealing lately, staff stands around self checkout (one only actually doing anything) and it is the only option so the line gets long for just a few items after work when staff could actually be working checkout lanes. Staff generally talks to each other rather than engaging customers or attentive to providing any customer service experience. They seem to be herding cattle out the door from 4 slow self-checkouts that require staff assistance constantly.
Whomever is in charge of organizing the layout should be relieved of that responsibility. After searching every other isle I had to ask where trash bags were. Well you can find that and ziplocks at a small section down at the end of produce like really? Nope not at household or near paper products it’s by the fruits and veggies lol! SMH. Its how they get you walk by other things they want you buy right? Sorry just got more steps in after working all day on my feet thanks.
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September 2024 by Essential Roots
Overpriced store
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July 2024 by Xray Thomas
Quiet, friendly store
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July 2024 by Crystal Biggs
Cashiers are always nice. The staff are helpful when you can not find items. Butcher is knowledgeable and the bakery is on point.
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June 2024 by Kimeko Takahashi
3 things
1. My school is nearby
2. Great store
3. Where did the bowls with the crunchy stuff and tuna go???
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June 2024 by Dan Nicora
We have been buying cakes from raleys bakery for 20 years. The last two times the cakes where extremely disappointing and just ugly I would expect this kind of quality from Walmart! I custom ordered my cake with butter cream frosting and big buttercream roses for my 83 year old mother! I received a huge cake with zero buttercream roses and to top it off the put ugly plastic roses and some other cheap plastic flower that I don’t even know what its supposed to be! We go to you guys because your supposed to represent quality and we pay top dollar for quality but we got something from targets quality! It’s sad because we have loved raleys we even know the original family that opened them but we are probably not going to do business with their bakery anymore
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March 2024 by Ron Gregory
Products overpriced. Often out of what I want. Store isles too narrow & cluttered with usless products blocking shelving & easy access. Parking a problem because of local schools. Students running amuck in the store after school stealing things & clogging up checkout lines. Never enough checkers.
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February 2024 by Roxanne Sterr
This store is really showing its age. Needs to be updated.
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February 2024 by Adam Flanigan
Best kept / friendliest Raley's in the Reno area.
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February 2024 by Alma Lux
After multiple mess ups in the pharmacy I’m so unbelievably frustrated and done with Raleys pharmacy. They don’t refill meds even if you’re there and waiting and will forget about you. They’ll say it’ll take 30 min and an hour later of standing there it still won’t be done. They won’t listen and refill only the ones asked for at the time. And now they changed their refill policy and didn’t tell ANY of their patients?? This has made it so I’m 2 days without my necessary daily medication and there response is “oh well” when it could’ve been avoided with communication. Now these same meds i called about, they’re saying I need a pre authorization for the new year even though i called days ago to get it and now it’s the weekend and i can’t get that through my doctor until the weekend is over. Now I’m a week through without my medication??? I don’t know how in the world this is appropriate. These people could kill someone for a lack of communication that they simply don’t care about.
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February 2024 by Ian Moser
Workers looked on silently while I was physically assaulted by a screaming woman having some sort of psychotic breakTruly an unchristian and morally bankrupt staff.
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February 2024 by Gerin
I like shopping at Raleys. They seem to understand the importance of customer service. They add checkers when the lines get long. Checkers ask if you found everything when checking out. The produce is presented clean, uniformly and good quality. There’s a good selection of organic options throughout the store. Bathroom has always been clean.
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December 2023 by Reno Tourism
Yeah!This STORE IS AWESOME!!!! NO DOUBT. I'VE BEEN GOING TO THIS STORE FOR 30 YEARS.THE CUSTOMER SERVICE IS 99.00% all Excellent!!I'm a U Tuber. This STORE gets instant, 10/10.COMMUNICATION 9/10. NOT BAD❤️❤️Wine Selection 10/10.Bakery. 9/10Meat Dept. 10/10Store aesthetics. 10/10Beauty in Community.❤️??? 1000%Great Job RALEY'S on Mulberry .SPOT ON.HAPPY NEW YEAR.??
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December 2023 by Sidrick Allen Romero (Sid)
Convenient
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November 2023 by Donnasfocus
Pricey