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May 2024 by Matthew A.
Good pet store, but the hours are horrible. 10 am - 7 pm. I can never make it in cause they’re closed all hours of early morning.
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May 2024 by Darius Purveyor of darkness
I love all the pet station stores. We're just so friendly and cool. Got all kinds of nice cool stuff for all your pet needs. Feel like it's mainly cat and dogs though I don't see a big fish section. But have only gone to two of them
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May 2024 by aaron mastin
Horrible customer service!!!! Everytime I take my dogs to get baths here I bring my daughter with me to help and they immediately give me dirty looks for bringing her and I even overheard them mentioning they work at a pet store for a reason and hate kids. Customer service is horrible was told I couldn't get another towel last time because two is the limit. Overall great store horrible people that work here! Strongly recommend going to Longley or South Meadows locations instead!!!!
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February 2024 by Sharon H.
Love Pet Station especially the one on Longley Lane in Reno where Kat works. I had called the store last night asking if they carried a certain product and Kat told me no but that she would be happy to search for a product that might have some of the same ingredients. Came into the store today and sure enough Kat had done her research and showed me some products. We bought one of the products and some treats for our 4 dogs. I also love Pet Station as they are always helping rescues especially Boxers and Buddies. Boxers and Buddies is a local rescue depending on the help from Pet Station as they donate food to this rescue.
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December 2023 by Joe
The pet washing area is extremely useful. They provide shampoos and towels. They have a hair dryer. It's so convenient. I use this place often now!
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December 2023 by Kim Espinoza
Best place to wash my 80 pound pup without spending a fortune or breaking my back. Staff has always been great!!
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December 2023 by Lisa L.
Have everything and always willing to help with cat and dog and most any animal needs. Love their staff always very friendly.
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December 2023 by Tara T.
We went into pet station to find a remedy for our cat's open wound on her head. Lily was able to point us in the right direction and recommend a topical spray, Vetericyn antimicrobial hydrogel and a probiotic, Good Guts for cats. This morning she is looking and feeling a lot more lively and youthful. Her head looks way better and she's happy and healthy! Thank you Pet Station!
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December 2023 by Dias Mukazhanov
Water is cold in dog wash. Had a bad experience. Wouldn’t come back.
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October 2023 by Mari Stine
Absolutely love this place. The staff is amazing and having matching shoes with the clerk makes for great converse-ATION ?
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October 2023 by Allison P.
Girl working was extremely rude. Don't leave treats where you ask people to stand in line if your going to make me feel bad for my dog yanking one on the floor. The whole "I just watched you, she had her mouth all over it." Was to make me feel bad for not purchasing it. If you'd had actually been watching you would've seen that was like the 5th one my dog pulled off the shelf ontop of whatever I saw the guy in front of me's poodle take down. Very uncomfortable. I won't come back.
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July 2023 by Linda G.
This was our first visit to a Pet Station. Three stars is all I felt it deserved today for the following reasons--- There was no one at the front desk when we walked in. There were a couple of the employees goofing around in the back of the store and didn't notice that there were customers waiting until the employee helping us told them. The dog washing station we went to had black dog hair clogging the drain and obviously wasn't ready for the next customer. That said, it's still a great concept, and we will definitely be back for another wash!
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June 2023 by Kara A.
Love the best cuddler and drinking buddy I could ask for . He's so green and idk if he's a croc or a gator
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June 2023 by K A
I will never come here again!I've never had any issues at any other Pet Station locations, but at this location employees and other customers alike are rude to say the least. Not to mention that they never have anything, they’re always under stock. I can see that some of the old employees from the previous owners carried over, or at least their manners.I went in to purchase some treats, while looking for them another lady and an employee started walking towards us with her dog and I told her that my dog was not friendly before she started growling. She backed off and while I kept looking for the treats and my dog was sitting on the floor the lady felt the need to speak to my dog (as if my dog could understand) to say, "don't feel bad, you're just doing what you do. It's just your breed." I told the lady it had nothing to do with breed and she pretended like she didn't hear. I waited for the lady to leave to walk to the register to ask a question when I hear the employee complaining about my dog to another employee. Then she tried to apologize and say, " you're right, it has nothing to do with breed." Agreeing with me against what the lady had said. Just to then add, "yeah, she's just a rescue,right." No you ignorant person! You are just as ignorant as lady that had just left! My dog has been attacked, unprovoked, by other dogs. And none of them where a bully breed! My dog is afraid of other dogs because she's been bit severely in the past. Profiling dogs based on breed is the equivalent of doing that to people, stop projecting your prejudice on to innocent pets.
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May 2023 by Jose Barajas
The employees on this store are sooo rude...We came here to fine some goodies for our puppy and i had my 3 kids with me they were sooo excited looking at the pets and one of the sales staff members. Was so rude and was screaming at my douther!!! Telling her to not hit the glass when she was only touching it... I almost lost it there...I will never come here again.....I hope this doesn't happened to anyone else..