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March 2024 by Dylynn M.
Went in there to get my break pads replaced. Had an appointment at 10:30 usually this should take about and hour or two depending on how busy they are. With my car being my only source of transportation I chose to stay in the lobby I was there for 10:30am - 2pm. They told me around 1:30 my cars lug nuts were stripped. I knew that was false because I just had my tires rotated. I told them to not do anything to my car and give me my keys. I went to another shop to find out my lug nuts were in fact not stripped and they were perfectly fine. Mind you when I first arriving at 10:30 to pep boys they were telling another lady that she had the same problem I had...seems like it was a scam to make more money off of people.
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February 2024 by Andrew S.
Service was horrible. I will never use Pep Boys at Smithridge Plaza location again for an oil change. Here's why: I called a day before to set up an appointment to do a simple oil change, nothing more. On average, should take between 20 - 40 minutes. I show up at 1pm. The gentlemen at the counter told me they were a little backed up. Fair enough, but he told me he'd call me around 1:20pm to let me know status. I run some errands and because they are backed up, I understand. However, 2:35pm rolls around and still no call. I call back and they tell me that my car is still in queue. I show back up, which at this point it's 2:55pm. My car still has not been brought into one of the bays. Not until, 4:05pm is my "oil change" completed. There's no apology and they still try to upsell me on what else I could purchase from them based on their assessment. Seriously? What was the purpose of even setting an appointment? I agree with many of the people reviewing this place. It's not good and the service is sub-par. To be fair, I may have caught it on a bad day, but definitely created a bad impression to where I would certainly not recommend using them. And in the future, if they should consider offering courtesy calls to customers who have appointments if they know their backed up so customers can plan their day or look for alternatives.
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February 2024 by Yoel Lerida
Excellent treatment. They attended to me immediately
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February 2024 by Lorraine C
Brian & Tim, dropped, my front light was out. They took car of it in minutes! & great conversation!
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February 2024 by Evan Morrison
Outstanding service and communication.
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February 2024 by Rajendra Mishra
Very knowledgeable and efficient service!
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February 2024 by Jori D.
I highly recommend this place. The employees were so helpful and knowledgeable. I needed Windshield wipers for my truck. The gentleman behind the desk looked up the information on my vehicle and suggested windshield wipers that would work best for my truck. He even came outside and put them on for me. I was so impressed that he took the time to actually treat me with respect. Not too many businesses anymore do that. I Will be using this store for any further purchases I need for my vehicle. J.Davis
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February 2024 by Isis Amore
Super kind and fast.
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February 2024 by Carrie Reynolds
Dan and Jacob are amazing! Thank you for the great service!
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February 2024 by Josh Brown
Broke wheel studs and continued to break them without contacting me so bill was much higher
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February 2024 by Joanna Hubbart
Dan is so amazing very helpful. I wish everyone in customer service was as great as him.
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February 2024 by Keith Edwards
Dan was the service guy at the desk and he was Outstanding. He was very knowledgeable on the issues I had with my vehicle. Will definitely come back for all my vehicle needs. And will tell my friends as well
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February 2024 by Ferhat Oguz
Best service. Ty Julia she did so good for me.
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February 2024 by Camille Clark
Good job thanks
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February 2024 by Veronica Camargo
Excellent customer experience
