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May 2023 by Arron Grady
Amazing customer service experience I had with these women today. I love small businesses and love to support local. We have a spa in Gardnerville, NV and wanted to be sustainable and pure with the products we use in our body scrubs, body wraps, and in our showers. Looking forward to turning our clients onto this old-school, much more healthy, much more sustainable, classic, high quality, artisan concept/approach to self care!
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February 2023 by Micaela Malaxechebarria
If you haven't been here yet, you are missing out! They have the BEST skin care products!
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December 2022 by Alissa S.
I'm a skincare snob, the kind of person who has her favorite brands and is picky about ingredients. Therefore, I'm disappointed in myself that I didn't discover the Pantry a lot earlier. The only way I knew about it was through a friend asking me to pick up moisturizer for her while she was down. I've thanked my friend, of course, because even upon walking into the shop, the smell tells you you're in a place that values quality ingredients. I wish the owner would make a Pantry Products candle that smells just like the shop. I'd buy it in bulk. Because I have dry skin, I'm careful about products with oil because they tend to sit on my skin instead of moisturizing it. Therefore, I've hesitatingly used products with oils, but the Pantry has changed my mind. The serum is my favorite product, hands down--not only does it smell wonderful (to the point where I've had people ask me what I'm wearing) but it also moisturizes my skin beautifully, and I can't stop touching my face because it feels so soft. It's a relief, too, to know that these products aren't harmful to my body or the environment, something that's become even more important to me since reading an article about the cancer-causing chemicals in talc. I also use the face cleanser, with jojoba oil, and it's moved to the top of my cleansers, since my skin feels a lot less dry when using it. I also like the customer service, which is informative and friendly without being pushy. The people working at the store know their stuff and have effectively steered me toward the right products. Finally, check out the Instagram feed if you haven't already: the owner is highly engaging without being overly performative, and her aesthetic reflects the shop and the products. My only quibble--and I feel terrible writing this because I love this shop and love to support small businesses, having worked for one myself--is that a batch of my moisturizer never seemed to work for me, as it was broken no matter how many times I tried to stir it. When I went in to get more serum, I mentioned that the moisturizer hadn't worked well for me/was way too oily. The person behind the counter said she wished I'd brought it in to replace it as long as I hadn't used it all and that they'd had a problem with a certain batch number. She mentioned, too, that another person brought her empty tin in after trying to use this faulty moisturizer, but it couldn't be replaced because she'd used it all. This seemed kind of curious to me: why not just replace it then? I mean, I understand people can be sketchy at times, but it was obvious I and the other customer weren't being that way. In a previous business I'd worked for, we would have replaced that, no questions asked. This also would have encouraged me to try the moisturizer again. I'd encourage the company to replace known faulty products, even if the user had mistakenly used all of it up. Overall, though? If you love skincare products like I do, you *must* try this place. Don't wait for a friend to tell you about it. Don't think that, Oh, maybe some day I'll go there. No. Go. Small businesses are an important pillar of our community, but even more, your skin will look, feel, and smell wonderful, and you won't be putting a bunch of nasty chemicals in your skin and body. So glad I discovered this place!
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August 2022 by Lori Phariss
Love this store!! The products are amazing. I always enjoy stopping in to shop. Danielle is so friendly and helpful.
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July 2022 by Pryce Scott
My partner and I did their "Modern Potions and Tinctures" workshop in October. The person supervising was very kind, and they had many refreshments available, but we honestly learned NOTHING. We got a short recipe for 4 things, with absolutely no information on what they actually were, what they were supposed to do, or what we were supposed to do with them after straining. Even when I asked. I did learn that olive oil can be a good skin moisturizer.I was hoping to actually learn something about making tinctures. Instead, I still have the initial mixes languishing in my closet because I don't really understand what to do with them.Like I said, they were nice, and the place is cute, but the lack of actual education or information provided makes it so that I'm not likely to ever go again.
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May 2022 by LizzyLou
Danielle is AMAZING! She is super helpful and knows just what my friends need as gifts. I love stopping in while I'm in town to pick up a few items. The powder masks are a favorite!
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March 2022 by Genevieve Hook
Really disappointed with the overall experience. Terrible customer service.Purchased the pictured product (Gin & Tonic Toner) from a vendor in North Carolina. Ended up having to leave it there due to size/flying/TSA. A friend eventually brought it to me in their own luggage and I was so sad to see that the essential oils in it had separated out.I contacted Pantry Products and got a really testy response from the owner - that this was "normal" and the product was still usable. That I should shake it and see that the oils would reblend, since they've been making this (now discontinued) product for "5 years and folks love it." I disagreed - see photo of shaken bottle - and asked for a refund, or barring that, a store credit with shipping.After being promised yes, a store credit with shipping - it's never materialized. I'm out the cost of the product and the time I shouldn't have wasted trying to get it replaced. The owner's contact with me was heavy on an entitled attitude - not her problem, was the feeling I got. I also wrote a review and posted it to their own website - it looks as if that was deleted. Really bad customer service! Unfortunate.Edited 2/28, after owner response:After yes, reaching out hoping that this product had perhaps gone bad in an unanticipated way, I would have expected a refund in that instance.On finding out that this is actually the way the product was intended to be and not a bad batch, I requested a store credit. I waited for it - checking in once to find that the owner had taken a "much needed vacation in the mountains" immediately after promising the credit and hadn't sent it, and a second time last week when I was told it would be sent that day. After three weeks of waiting, I posted the review from earlier today. At that point the owner responded here and to me directly providing the credit. It's unfortunate that sometimes this is the only way to get a real, timely response.
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January 2022 by Carson Wagner
I came in to get Christmas gifts for my family. The lady was very knowledgeable and friendly. Huge hit on Christmas as the products smell amazing and are beautifully packaged. Love this local shop!
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December 2021 by Lindsay Uhrich
I used to live in Reno, and Pantry was my absolute favorite shop to visit! The products are high quality and so unique, and the decor and ambience of the shop is inviting and beautiful. I miss this place so much but am always sure to stop by any time I'm in Reno. In the meantime I'm ordering my holiday candles and lotions from their website. Highly recommended!
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December 2021 by Jessica A.
Pantry Products is one of my favorite spot to shop for gifts and for myself! I went there on small business Saturday and was very happy with the selection. There was one item I was looking for that I couldn't find and the owner couldn't either so she offered to make it and have me pick it up later (turns out I was calling it by the wrong name). I think their products are all high quality and I like that they use natural ingredients. Also they offered a champagne punch and cookies while shopping, which I thought was a nice touch. I'll definitely be returning!
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November 2021 by Karrie C.
I like the simplicity of the shop and the easy to find ingredient list on the labels. The staff were cheerful and available but not pushy. Two things I wish were available: more info about how to use some of the products, like the room sprays, and a way to test them. There's no testers so you have to go by faith and the label that the smell and texture of the product will work for you.
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October 2021 by Susan Murphy
I have used this company for years but the quality has gone down. The last order I received- the moisturizer was dry and it crumbled when I opened it- so clearly it was old:( I will stop ordering from now on.
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September 2021 by Lilia Marquez
I went in to the store on 7/24 in the afternoon. It is such a cute store, beautiful aesthetic too. My sisters and I walked and and were greeted not so nicely by a blonde who then walked to the back. We looked around at all the nice stuff, I picked out some stuff and went to pay. I was given the total and paid. My items were not put in a bag so I asked the blonde if I can have a bag for my things. She glared at me and grabbed a bag aggressively and put my stuff in. Then just turned and walked away. Not the best customer service, and because of that I would not want to go back.
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March 2021 by Arianna Rosen
High quality products, a good price, a beautiful store, friendly staff. Love it
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January 2021 by Kait M.
I love the concept of this place; natural, wholesome self-care products. I've been buying products here for myself (and as gifts for friends!) for a couple years now. The shop itself is wonderful, it's clean, vibrant and a joy to be in. The new location on Wells is definitely a step up from The Basement in which it used to be located. The products themselves are lovely as well especially because they are hand-crafted and made in-house. However, my main issues are thus: most products do not have a price clearly displayed and there are not any tester products available. To be fair, there are little chalk boards that list a handful of products with their prices, but many items are missing from these chalk boards which results in having to ask the store attendant the price of each item. If you're made of money, I understand that this is not a problem (lucky you!), but if your financial situation is humble and you must be intentional about your purchases (like myself)...it's irksome when shops consciously choose to make it difficult to understand their pricing. Even though they have the chalkboards, it's a pain to have to run over to the board and scan the list each time you find an item you like (and remember not all items are even on the list to begin with!). Having once owned a boutique myself and after working in retail for many years, I always find it to be a tad off-putting when shops don't purposely and easily display their prices. A tiny dot sticker or a simple folded card in front of each type of product does wonders for the average shopper. Secondly, there are not any tester products available. In fact, there's little signs specifically saying do not open or test the products in any way. Now, I fully understand Covid means testers have changed a bit, believe me, I don't want to stick my fingers in a tin of salve that everyone and their mom has also stuck their grubby little hands in with the current state of affairs :P BUT many other places currently have testers available, albeit somewhat modified. Seeing as this is a shop based on embodying the sensory experience (namely smell and touch/texture), I think it is important to find alternative methods for testing products. Scent testing should be available at the very least. I've visited other places that require guests to hand sanitize upon entry. Lotions that come in jars can be offered as a tester in a pump bottle. Most anything else can be capped with a grate (think the plastic thing that comes on spice jars) so people can at least get a feel for the smell. Or...the employees could also have the testers behind the counter and provide a little wooden spoonful of whatever it is one would like to try upon request (which one would be aware of because little signs could be posted in the shop). Just a few ideas...because it's always nice to let the guests be able to try out the product before spending $15 on a bottle of lotion only to find the scent doesn't resonate. Lastly, the service from the staff has been lacking . The quality of care for guests and their shopping experience has gone down hill since leaving The Basement. For all the warmth the space and products have to offer, the current employees lack the warmth that used to be felt immediately upon entering. They just don't seem to care if you're in the shop or not. Customer service is a tough gig, I get it, but when one experiences genuine care or interest regarding their shopping experience in a friendly manner (I.e. greeting, asking questions, answering questions, etc.) it makes the whole outing that much more enjoyable. All in all, the concept is great, there are just a couple key components that I feel are missing for me to be able to highly recommend Pantry Products.
