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“The store was not busy so we got full attention from both Michael and A.K. right away. They were good at explaining the advantages and disadvantages of the many offers and plans available, and we were able to make a selection without having to go away to do our own research. Great customer service!”
“My husband and I came in to combine phone plans and were helped by JJ and Casey who were AMAZING! We (of course) forgot every user ID and password to all of the accounts needed to make this happen, but JJ and Casey were able to recover all of our information and help us through what is normally a very frustrating process. My husband even said “you guys are so much better than my previous provider, I’m glad I’m switching!” We’re saving over $100/mo by switching :) Plus they told us about deals and promotions we qualify for. 10/10 recommend. Thanks again for your help fellas!!!”
“My daughter needed a new IPhone, so we met at T-Mobile and we’re helped by a sales technician named John. He was amazing. Before my daughter unloaded her two toddlers out of the car, John advised her she just needed to go to the Apple Store and they would honor her warranty and get her a new phone right away. John then reviewed my plan and found away to update the plan I was on, get me a new IPhone for next to nothing extra per month, and helped me through the whole process. I would recommend John and their T-Mobile store for anyone looking to upgrade their phones or just get information on a new plan that they might qualify for. Warren”
“I dropped my b/f’s IPhone 15 pro max on the pool deck/concrete and cracked the glass on all three camera lenses.. Once Danny got the part in to fix it (4 days because they sent him the IPhone 14 parts) or it would have been 2 days.. Danny had it ready in 1 hour! He put a protector on it for me that I brought in. Reasonably priced and great service. I highly recommend for any repairs! I didn’t have a pic of cracked camera but it wasn’t pretty. So happy he was able to restore it!”
“Daniel and Patty and the team are extra milers. You couldn't get better service or kinder people. This was a world class store. I am beyond satisfied and happy. Frfr.”
“I am only giving 5 stars due to everytime i came in for any of my Verizion needs! Collin Has been so wonderful. He deserves a promotion. I have never meet anyone that know tech like he does.i only have returned due to him always helping me out.”
“Angie and Anna were super helpful! They were quick to help me get a new phone, and then swap out a device when I wanted to make a change. This is now my go too boost store in Reno. They were very knowledgeable, and excited to help me get the Rainbow Sim set up. Thank you!”
“Ali was very helpful. She knew what she was doing answered all our questions. She went above and beyond and very polite. I'm very satisfied with her help. The store was very clean. Recomend this store.”
“Angelina was very attentive with millet, she helped me a lot to transfer all my information that Avia Perdido I highly recommend the girl Angelina is very kind and beautiful”
“Ariana, at the AT&T store on North McCarran Blvd in NW Reno, was exceptionally friendly, helpful and informative during our new iPhone purchase and setup. Well done and many thanks to Ariana!”
10AM - 7PM
495 Keystone Ave, Reno
Mobile Phones
“Returned back to TMobile to see what could be done with my phone. Tyler was in the store and assisted me with my situation. He made everything right. He not only explained my contract to me, he also guided me to an amazing phone that I couldn't be more thrilled with. It's everything I needed and because of him everything I wanted. He has a very genuine personality, and that makes everything vibe just right. I went in blind and now I see what I've been missing. Super duper high-speed data. Yeah buddy...I was able to stop and guide a tourist today while out picking up lunch. Maps opened in a snap, and she was on her way....true story. Any previous carrier I used before and there are many....couldn't match this with a 10-foot pole and a friend pushin....
LOL. Thank you Tyler...??”
“Elisha was incredibly helpful and represents Verizon very well. You should be grateful and proud to have him as your team! He went the extra steps for us and we will continue to seek his help in the future.”
10AM - 7PM
2875 Northtowne Ln F, Reno
Mobile Phones
“My husband and I came here to get a phone for our son. Antonio helped us today and was polite, professional, knowledgeable and provided exceptional customer service and a positive experience. Thank you! ?”
“The customer service is amazing at this location. I was in a very unique situation trying to get my phone upgraded and the representatives at this location handled it very professionally through the whole process. Anna in particular made sure that I was taken care of. Thank you for a great experience!”
10AM - 7PM
2900 Clear Acre Ln Ste N, Reno
Mobile Phones
“Jennifer was great! thank you . You know whats funny, I myself didnt do this, the sales rep took it upon herself to do this review of herself while setting up my phone. Thanks Jennifer for giving yourself 5 stars”
“I recently had the pleasure of working with Austin, a T-Mobile customer service representative, who went above and beyond to assist me with transferring my services from Verizon. I cannot stress enough how tremendous the experience was, thanks to Austin's exceptional skills and dedication to customer satisfaction.From the moment I reached out to T-Mobile, Austin took charge of my request with a level of professionalism and expertise that left a lasting impression. He patiently listened to my concerns and requirements, demonstrating an impressive knowledge of both T-Mobile and Verizon's services. Austin's ability to understand my needs and offer tailored solutions was truly remarkable.Throughout the process, Austin displayed exceptional communication skills. He made sure to keep me informed every step of the way, providing clear instructions and updates on the progress of my transfer. His prompt responses to my inquiries and willingness to address any concerns I had made me feel valued as a customer.What truly set Austin apart was his unwavering commitment to ensuring a smooth transition. He took the time to explain the transfer process in detail, ensuring that I was comfortable and understood all the necessary steps. Austin's attention to detail and willingness to go the extra mile ensured that no important information or data was lost during the transfer. His thoroughness and dedication were truly impressive.Furthermore, Austin's kindness and patience were evident throughout our interactions. Despite encountering a few unexpected challenges during the transfer, he remained calm and composed, assuring me that everything would be resolved. His ability to handle difficult situations with grace and empathy is a testament to his outstanding customer service skills.Thanks to Austin's expertise and exceptional service, my transition from Verizon to T-Mobile was seamless and stress-free. He not only met but exceeded my expectations, leaving me feeling confident in my decision to switch providers. Austin's professionalism, knowledge, and commitment to customer satisfaction are a true asset to T-Mobile.In conclusion, I cannot recommend Austin enough to anyone in need of assistance with their T-Mobile services. His dedication, expertise, and outstanding customer service skills made my experience truly tremendous. T-Mobile is fortunate to have such an exceptional representative like Austin, and I am grateful for his help in making my transition from Verizon a smooth and positive one.”
“Alex was absolutely phenomenal!!! He was very kind and very easy to work with. He went over all of our options to see the best way we could upgrade me to a new phone to the iphone 15 pro max. My phone did take a while to transfer all my information and it was close to closing and Alex was SO VERY welcoming and could tell he wanted to fully take care of his customers no matter what time it was. All in all I could go on and on about Alex. We will definitely be back to do business with him again.
THANK YOU!!”
10AM - 7PM
3502 S Virginia St Ste A1, Reno
Mobile Phones
“This is the best store in Reno, with the best team of professionals, They speak English & Spanish, and I will always return here when I have questions and want upgrades. They should train the other stores! Parking is great too!”
“our customer service agent Gabriel was knowledgeable, attentive, and delightful to work with. I myself I’m not very technically inclined so it was so nice to have such a patient and kind representative who was so generous with his time. Overall, it was one of the best interactions I’ve had with Verizon so thank you Gabriel represent one of the reasons why I’ve been with this company for so long. Despite them taking away their customer service phone line they clearly are still hiring great talent on the floor”
“The most amazing customer service by Fatima and Jackson. Have gone in multiple times to add lines or switch phones and these two seriously go above and beyond Everytime. They've always explain my options and help me chose what's best for me and my family. They both really took the time to ensure that all my needs were covered and I was satisfied. Will absolutely be returning if I need anything else.”
“The manager Kristian at the store was extremely patient with my teenager. He answered all my questions and was kind enough to repeat so it was clear to me. Definitely recommend this store. Thank you Kristian for your professionalism, kindness, and patience.”
“The girls were multilingual, extra helpful and professional. All ten minutes before closing. Not one eye roll or sigh, nay curt comment nor short reply. My my my. Muuaah.?”
10AM - 7PM
4385 Neil Rd, Reno
Mobile Phones
“Apparently all the Metro offices changed their phone numbers 3 weeks ago and didn't update Google Maps.However Metro has been phenomenal for me for 3 years.”
“I had what I thought was a horrible problem. The service guy who was there alone helping other people. When our turn, he was very friendly and knowledgeable it was about 10:30 a.m. I want him to get credit. He fixed my problem in about 2 seconds but had me do it so if it happened again I'd know what to do. Definitely as soon as I need a new phone I'd ask for him.”
10AM - 7PM
495 Keystone Ave Ste C, Reno
Mobile Phones
“The tech at Cricket heard the noises my husbands phone was making before we reached the counter....she fixed the issue in 30 seconds, no lie...she was great...Cricket gets better all the time!”
“Typically, I don’t go to Best Buy anymore because online shopping has taken over. Recently needed a new TV and sound bar, and with the help of an employee named Josh D., we found the perfect set. Josh actually went above and beyond, and helped us get our new TV home as it wouldn’t fit in our car. To put it plainly, he was so nice, it restored my faith in humanity lol. Thanks Josh!”
“We were helped by Damian at this T-Mobile location and he did an absolutely incredible job. He deserves a raise, seriously he was great! He did everything possible to make sure we were helped despite multiple obstacles he continued to work with us for hours, quite literally his whole shift he was there with us until we got the plan we needed. He even skipped his lunch just to help us, he made sure to get us the best possible deal and he was incredibly kind and honest with us about everything when others would have most likely tried to rip us off to make a profit he made sure we got what we wanted for a fair price and never got frustrated even though almost nothing wanted to work for him that day he was determined to get it taken care of and find a solution to the problem so we could do what we needed and not have to come back again. If you go to this location I highly highly recommend asking for Damian!Thank you so much for all of your help!”
Open 24 hours
2001 Plumb Ln, Reno
Mobile Phones
“I bought an open box TV and there were some minor issues with it. I contacted the store and management listened and made it right. For the delivery, John from Geek Squad went above and beyond to work with my schedule which is not always easy or feasible from a business perspective. John and Conner were polite, professional, and efficient delivering the TV and hauling out the old one. Thank you Best Buy Reno for making kind decisions and taking care of me.”
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“Tre was amazing!!! I have been without my phone working properly for going on 4 weeks and he fixed it in a matter of minutes!!! Thank you so much!!!! I am sending everyone to him!!!”