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“The store was not busy so we got full attention from both Michael and A.K. right away. They were good at explaining the advantages and disadvantages of the many offers and plans available, and we were able to make a selection without having to go away to do our own research. Great customer service!”
“My husband and I came in to combine phone plans and were helped by JJ and Casey who were AMAZING! We (of course) forgot every user ID and password to all of the accounts needed to make this happen, but JJ and Casey were able to recover all of our information and help us through what is normally a very frustrating process. My husband even said “you guys are so much better than my previous provider, I’m glad I’m switching!” We’re saving over $100/mo by switching :) Plus they told us about deals and promotions we qualify for. 10/10 recommend. Thanks again for your help fellas!!!”
“Daniel and Patty and the team are extra milers. You couldn't get better service or kinder people. This was a world class store. I am beyond satisfied and happy. Frfr.”
“I am only giving 5 stars due to everytime i came in for any of my Verizion needs! Collin Has been so wonderful. He deserves a promotion. I have never meet anyone that know tech like he does.i only have returned due to him always helping me out.”
“Jennifer was great! thank you . You know whats funny, I myself didnt do this, the sales rep took it upon herself to do this review of herself while setting up my phone. Thanks Jennifer for giving yourself 5 stars”
“My husband and I came here to get a phone for our son. Antonio helped us today and was polite, professional, knowledgeable and provided exceptional customer service and a positive experience. Thank you! ?”
“Ali was very helpful. She knew what she was doing answered all our questions. She went above and beyond and very polite. I'm very satisfied with her help. The store was very clean. Recomend this store.”
“This is the best store in Reno, with the best team of professionals, They speak English & Spanish, and I will always return here when I have questions and want upgrades. They should train the other stores! Parking is great too!”
“The customer service is amazing at this location. I was in a very unique situation trying to get my phone upgraded and the representatives at this location handled it very professionally through the whole process. Anna in particular made sure that I was taken care of. Thank you for a great experience!”
“Elisha was incredibly helpful and represents Verizon very well. You should be grateful and proud to have him as your team! He went the extra steps for us and we will continue to seek his help in the future.”
“Ariana, at the AT&T store on North McCarran Blvd in NW Reno, was exceptionally friendly, helpful and informative during our new iPhone purchase and setup. Well done and many thanks to Ariana!”
“Alex was absolutely phenomenal!!! He was very kind and very easy to work with. He went over all of our options to see the best way we could upgrade me to a new phone to the iphone 15 pro max. My phone did take a while to transfer all my information and it was close to closing and Alex was SO VERY welcoming and could tell he wanted to fully take care of his customers no matter what time it was. All in all I could go on and on about Alex. We will definitely be back to do business with him again.
THANK YOU!!”
“Apparently all the Metro offices changed their phone numbers 3 weeks ago and didn't update Google Maps.However Metro has been phenomenal for me for 3 years.”
“The tech at Cricket heard the noises my husbands phone was making before we reached the counter....she fixed the issue in 30 seconds, no lie...she was great...Cricket gets better all the time!”
“our customer service agent Gabriel was knowledgeable, attentive, and delightful to work with. I myself I’m not very technically inclined so it was so nice to have such a patient and kind representative who was so generous with his time. Overall, it was one of the best interactions I’ve had with Verizon so thank you Gabriel represent one of the reasons why I’ve been with this company for so long. Despite them taking away their customer service phone line they clearly are still hiring great talent on the floor”
“Adriana was fast and got me a phone got it all set up for me she was just wonderful and I give her five stars I love this store I carry four lines with Metro wouldn't want to switch to anything else thank you Adriana”
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“Tre was amazing!!! I have been without my phone working properly for going on 4 weeks and he fixed it in a matter of minutes!!! Thank you so much!!!! I am sending everyone to him!!!”