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November 2023 by Lana E.
As a person that dreads walking into a dealership, I highly recommend this one. Marcus made the entire experience a pleasure. He was great! He was attentive, accommodating, and just a genuinely nice person. The dealership prides themselves in making a customer for life! Hopefully, I won't be bugging them too much with my new used car...
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September 2023 by Ashley Jouanicot
Purchased a used car and traded in my vehicle through Marcus. It was the quickest and smoothest car purchase I’ve had and everyone was super friendly!
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August 2023 by dax carter
What an amazing experience!Where to begin? My wife and I took a Reno/Tahoe trip to celebrate our anniversary. Along the way, our car broke down. We towed it to the Reno MINI dealership not knowing what to expect, dreading the news that we might get. The news was bad- $1,600 and 3-5 days to get the parts! We didn't want to put this much money into an older car and we had to be back in SF to work the next day. Now, we have zero leverage, and in any other case, have to deal with car dealer sharks who smell blood. Then, in comes Marcus...sharp dressed, really friendly, with an incredible attitude and real interest in making us happy, satisfied people; not customers, people. Marcus made us his mission!To my disbelief, I handed the reins over to a car salesman, whom I normally distrust immensely. We watched as Marcus made calls, haggled with finance people, and ran all over the dealership in 95 degree heat making things happen. He fought so hard to make this work for us! In the end, Marcus got us fair value for our trade-in, a good interest rate, new tires and a very fair price for the car. The car was a trade in from a lease so we had to wait a day to pick it up. Marcus came in on his day off and offered to pick us up at our hotel so he could present the car to us! When the car pulled around it had been fully detailed, had a new front windshield (it had a tiny crack) and front tinted windows! We drove off in the PERFECT Mini! We still can't believe it. We've been driving our new car (our 4th Mini) for a week and want to squeal every time we get in it! We can't wait for Marcus to visit SF and take him for a spin!A huge thank you to Marcus, Dario, who's also amazing and drove us back to our hotel, and the whole MINI of Reno staff. Easily the best car buying experience that we've ever had!Bravo!!!
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July 2023 by gene harrelson
Service has alway been great since we bought the car. This last time it took a little longer than usual to get my Mini serviced, but they did an outstanding job. Thank you
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June 2023 by Deborah C.
This place is a Mini owner's worst nightmare. They never answer the phone; it took me two hours to get a service appointment, and that was through an outside operator. It took an hour to reach the parts department t, all the while the generic messsge about how much they value your time, blah blah blah. It was exhausting. Once there for my appointment, it was clear they wanted to perform a bunch of testing before installing a new battery--which is why I wanted an appointment. Apparently, Mini has a lock on battery installation; it requires "registering" and "coding" proprietary software, which they charge $200 to do!!! But first, they wanted to charge $70 to test the battery. And then the battery itself would cost at least $225, but as much as $285. No one could tell me which battery I'd need, without unpacking the car, packed for a two-month trip. Beyond that, they said it would take ALL DAY to perform the service, forcing me to pay for a second night in Reno. First advice: don't buy a Mini, no matter how cute it is. The gas mileage sucks, they require more expensive grade fuel, and once out of warranty, you'll find the smallest things (like a battery) will cost you well over $500. Second advice: don't come to this dealership for service, if you value your time, wallet, and mental health.
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June 2023 by The_Artful_Druid
Fantastic service! There clarity on the inner workings of your car and what needs repair is phenomenal! They even send you a video of the technician pointing out what needs repair so you can see and understand what they recommend!
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June 2023 by Chris Finnegan
Outstanding experience! The staff were friendly and efficient. My appointment was on-time, and took less than an hour for standard oild change. There were also complimentary drinks / snacks if you were waiting.
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June 2023 by cole buice
Their service department has consisntly been a dissappointment. They often either dont completely fix things or even make problems worse then try to get more money out of you to fix the new issue. They once pushed debris deep into my AC when replacing my micro filter causing my car to shake violently when the AC was on. I pointed it out right when I picked up the car they told me they wouldnt do anything unless I paid for them to disasemble the front of my car so they could get inside and clean it so I cleaned it myself without disasembling my car was not nearly as difficult as.they claimed it would be. My most recent visit I told them not to replace the micro filter cuz I planned on doing that myself to make sure they didnt screw up my AC again. They replaced it anyway and charged me for it even though I explicitly asked them not to. Thats just one of many bad experiences there. I’m never getting service there again I recommend everyone else find another mechanic too.
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June 2023 by Sylvet Sanders
Appointment made on line, required service was preformed within time frame that Kevin Denning had promised…. Took time to explain work done and when to return for other maintenance work in the future, which l appreciated…. Car was washed as well thank you!!
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May 2023 by Hayley Bristol
Marcus has helped me and my family with all of our minis! We just bought our 3rd one from this same place and he is to thank, he truly cares for the people he is helping and makes sure we are taken care of asap, if you work with him you will not be disappointed!
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May 2023 by Audrey George
Marcus Sero helped me buy my dream car. He explained everything thoroughly and gave me time to think about the purchase. As a young woman, this was a wonderful experience.
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April 2023 by Alan Velazquez
Incredible customer service! Lloyd went above and beyond. He was quick to answer any questions I had. All in all I was extremely satisfied and look forward to scheduling my routine maintenance at Mini of Reno.
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April 2023 by Stacey Sisson
Dont trust them. Bought a 3 year unlimited oil change but not been able to use it. I bought it in 2022. Well, I don't drive my car that often, but I have the oil changed at least once a year. we'll still have not been able to use it because my car says it doesn't need it. So I paid 200 for a service I can't use. Also, warranty work is sketchy. Never will go back. I do not trust them to do me right. Be careful. Thank you a very mad ex customer.
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February 2023 by Xavier Garcia
I took my car there to have it repaired. I was told that they wanted to do a full engine swap instead of replacing what actually needed fixed. Their customer service is terrible. I’ve left multiple voicemails to reach out to the service department and there was never any response or call back. I’m very dissatisfied with this dealership and every person employed here.
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January 2023 by willow games
I actually don’t loath having to come here like other dealerships. (All young women can relate). They always take care of my little Mini. Lloyd Daniels is the bees knees and every time I need my car serviced I look forward to seeing him! He’s professional and kind. Always welcomes you with a smiling face and he won’t pressure you into getting any additional services. Ty Lloyd for being the best and he’s given some of the best customer service I’ve ever had.
