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May 2024 by Rudy Pena
The lady who assisted me today was friendly, helpful, and polite. My experience was excellent.
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March 2024 by Julie Orellana
The main person, I think Amy was her name, was very helpful and stayed involved to make sure our new phone was set up. Parking lot was a bit of a challenge.
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January 2024 by John TAYLOR
Horrible rude service from young, unprofessional girl named Amy. Refused to activate my new phone, just literally kicked me out of the store and said go to another store, just because I was telling her SIM is already installed when she started opening it. She could just professionally and calmly explain what she needs to do. T-Mobile has the lowest standard in customer and employees they hire. Is this the way you want to keep customers? I am done with this MetroPCS provider….you guys suck and make your customers to leave by keeping this kind of staff. Rude and unprofessional beyond expectations.
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January 2024 by Derek Jennings
Horrible customer service. They had no knowledge of their current promotions. I had to use the 800 number to use my upgrade to get a new phone. The store was gonna charge me full price. Lastly one of the employees honked at me then flipped me off in the parking lot. They should fire the whole crew at this location.
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December 2023 by Financial_Business.22 Business
The girl who answers first told me that they do not sell SIM CARD, I told her that since I purchased a plan with this company and she told me that with plans not only the SIM CARD, I told her to offer them to me then and she got upset and told me that I didn't want to sell, I attached a video and for the owners, IS IT NORMAL FOR CUSTOMERS TO TAKE OUT LIKE THIS?
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July 2023 by Donald Martin
Apparently all the Metro offices changed their phone numbers 3 weeks ago and didn't update Google Maps.However Metro has been phenomenal for me for 3 years.
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October 2022 by Jose Gonzales
Went in this morning to get a new phone because my other phone got stolen Juan was so helpful and knowledgeable about the devices that were on display first time I go in to a Metro and have a wonderful experience the young lady Leslie was also been so helpful with the customer next to me overall experience wonderful 10 stars if I could
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September 2022 by Jonathan S.
Super rude and unhelpful. Don't ever come here I asked questions and received one word responses. Was told i could only get the Max plan here?? Tf what a joke they need real people to work here.
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August 2022 by Jonathan
Super rude and unhelpful. Don't ever come here I asked questions and received one word responses. Was told i could only get the Max plan here?? Tf what a joke they need real people to work here.
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August 2022 by Incanto Incanto
The store is just a joke! They don’t have any accurate schedule and the staff does not know if they will be opening the store next day and when the store will be open. An employee guy was sitting outside of the store telling us that the store is closed, one hour earlier. They don’t even have business hours on their door. Rude and incompetent people working here.
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August 2022 by Martin Hernandez Sr.
I really enjoyed it people are really friendly there and they have super deals
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June 2021 by Brandon Murray
They are never open on time very disrespectful and don't treat you the right way lazy as hell
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January 2021 by flaka hernandez
my visit was fast and efficient; my upgrade was very easy. the store has phone inventory, I saw maybe one phone out of stock. this store has more than one employee working which id haven't see at any other metro store in reno. the store smelled like fabuloso, I love fabuloso.
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January 2021 by Maria Garcia
Upgrade was easy. Yeslie gots great customer service she help me configure all my Phone.
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June 2020 by Connie Puentes Herrera
The salesperson was very helpful and nice.
