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February 2023 by Jaclyn H.
I am amazed at the professionalism, great sense of care, and hard work of the team that showed up. We had a full load, lots of thing in the house and a packed garage and they got it done so quick! On top of that I now live up three flights of stairs! Again, couldn't be happier
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January 2023 by T N.
Hired them to load a Uhaul with office furniture, took 2.5 hrs to wrap and load about 9 desks, and 12-15 file boxes. Very nice polite young men. They do charge for travel time from Reno each way.
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January 2023 by Parneet D.
I'm at a total loss of words, just WOW. Isla and his team helped us move our entire apartment, including taking apart furniture and assembling it. They even hung up our massive and VERY thin OLED tv, without any issue. We also had several pieces of furniture that were very heavy (150+ pounds) and it wasn't an issue at all. No matter how complicated they object, they got the job done. Fragile items were handled with care. Items that were loose were packed. Everything was placed in the room where it belonged. We literally moved right into our new place and were all set to go.They are amazing and a great value. Very punctual and very careful. The professionalism was epic and the service was extraordinary. We immediately felt like we were old friends. Cannot recommend master packer enough!
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July 2022 by Shannon L.
TL; DR: I think you will be happy if you hire Isla for a very standard, easy move. If you have anything remotely non-standard about it, make sure to communicate every possible detail, assume nothing, and know that if it won't fit on a dolly/the dolly can't go where you need it - you are better off contacting someone else. Welllll this is partly my fault and I should have known better but...hopefully this will help someone else. Essentially, any time I have hired movers and something didn't fit through a door, they took the legs off or figured out a solution. They didn't just leave it outside for me to deal with and still charge me for moving. I looked on Thumbtack for people to help me move a catio I was buying from FB Marketplace. Catio = outdoor cat enclosure so cats can spend time outside safely. They are expensive to build right now! Well anything is. So I thought I'd scored...$300 is a deal, they're at least $400 new and then you have to put it together and it's a pain and ugh. So! Reading Master Packer's great reviews on Thumbtack made me think I had found the perfect solution! Isla said it was a $150 flat free to move one object. I sent him a picture of the catio and the dimensions (general - I also should have gotten waaaaaaaay more specific dimensions but we'll get to that). I sent him the info from the seller, who said it was super heavy so bring a couple of people. I thought that meant...he would.We texted and made a plan to meet in Spanish Springs at 7:30 that evening - this part was awesome! Last minute, evening (a little cooler) and a truck. If you have something simple to move - Isla is your guy. The key is: Can it be moved using dollies? I arrived 5 minutes late (whoops! running from an appt) and Isla already had the catio loaded in the truck and strapped in. The seller was super impressed! I think the catio was in his driveway or very close, so Isla could just get it onto the dollies and wheel it on in. Sounds good to me! I went to pay with Zelle but the dumb site wouldn't load forever, so I did make Isla and his girlfriend (that's who he brought, not naother mover) wait. I felt really bad...but hadn't had time to stop for cash. I was debating whether to give up on the interwebs and go get cash when luckily it finally worked. Anyway that part sucked. And it was kinda far away. But he knew that and flat fee. The real problem(s) started when we got to my house. At no point had Isla asked me about where it would go in my backyard, the path to get there, whether there were stairs...anything. And yes I should have measured and let him know it was a somewhat odd path to travel to the spot it needed to go...but it just didn't occur to me. The dimensions were wider than the seller said so we couldn't bring it through the house, leaving only my yard, which is mostly dirt. Upon arriving, Isla unloaded the catio onto his dollies and hauled it through some rocks and a whole lot of dirt - one side was in the dirt and he dragged it. He didn't first look at where we were going to put it and I still wasn't registering that this guy, on his own, with just dollies and a very unwieldy structure, was just not going to be able to get it across my yard. I think we were maybe in a hurry because of the wait/drive? I don't know, movers I've hired have always gotten the lay of the land before charging in with furniture etc. So this thing is like not a sturdy structure - I also should have just put a stop to it way sooner because all of the pushing and pulling and dragging made one side of it completely break apart. That really sucked. And pulling it back out the same way would only make it fall apart more. Isla finally called it...leaving my sad broken catio in the dirt/blocking stuff, on the other side of the yard from where it needed to be. So basically when I hire movers, I want my stuff...actually delivered. It was unuseable without being near the window my cats need to use to get into it. So then I had to spend another $150 to get my ni
