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“A reno local here and finding this little gem had made my life so much easier. The workers inside are so kind and helpful. Service is fast and efficient. I just love this place!”
“Staff is always extremely helpful and friendly. Great shop for cool little gifts for family and friends. On our last visit, Darren was especially helpful and courteous. We plan on doing plenty of business with them in the future!”
“Good amazing and awesome place to go shopping and get gas at Safeway gas station and get dollar off a gallon with your Safeway rewards points that you have earned every time you are grocery shopping at Safeway and everytime I go shopping at Safeway I buy butter and eggs and freezer bags for ice”
“My experiences at Caughlin Pack-n-Ship have always been consistently great! The newest owner, Mike, is always willing to help and/or offer solutions to anything I need to mail. And, Anna is amazing! She is patient will all requests and knows what you can and can't do as far as anything you need to mail, pack, or ship. With limited help these days it is so nice to go here and see consistent familiar employees who are always welcoming. I feel their prices are very fair and worth it considering it's very conveniently located so close to my home. Kudos to Mike and his staff for running a very honest and good small business!”
“I will never go to the post office again to wait in long lines and interact with disgruntled employees. The staff at Let Us Mail are friendly and efficient. Prices are very reasonable and I’m in and out within minutes. Highly recommended.”
“This Public Storage is the best. The climate control ensures that my valuables will remain intact.
Janea, the desk clerk, is amazing. She was very informative, helpful, and provided excellent customer service!”
“This UPS store has been my go to for the last 5 years. The staff is always ready to help in anyway they can, makes wonderful suggestions and handles more complicated and occasionally means clients very professionally. I was witness to how professional and kind they were with a very aggravated customer (no actual fault of the staff I might add). They were able to diffuse the situation and help her as best they could. I enjoy seeing the staff whenever I am there”
“This store packed and shipped an heirloom from my father-in-law’s estate for us. It was so wonderfully and carefully packed, and got to us safely! Thanks to this store’s team!”
“I have to say, this store use to have bad customer service but they really turned things around. The people working here now are very friendly and professional. Way to go, keep up the good work!”
7:30AM - 6PM
561 Keystone Ave, Reno
Mailbox Centers
“Quick, efficient and so easy to work with.
Jerome was a lifesaver as I was on a short lunch break. He took care of my transactions and even offered services which prevented me from having to make additional trips to different vendors. I am truly appreciative of the great service that I received, They definitely have a great crew there. This was my first visit and I will definitely return.”
“The employees at the store I went to were not only quick, but well organized, perfectly knowledgeable about the systems they used, and completely on top of the customers in the store. The staff member who helped me specifically handled 2 customers at once because I had to step away to find some necessary information on my phone, and I instructed him to help the next customer. When I returned he handled the 2 of us perfectly and simultaneously. All the whole he maintained a professional and yet personable and friendly manner.”
“I’ve had a mailbox there for 20 years. The staff is always friendly, helpful, and knowledgeable. Wonderful to know nothing will ever disappear from my porch, someone is always there to sign for a package. Even flowers once!”
“We had a paid mailbox at this location for many years and have watched this specific UPS store go from awful to amazing once the new ownership came in. In the beginning, our packages were often lost and the customer service was rude. Back then, the negative reviews were warranted.
But in the last 2.5 years, things dramatically improved with the new management and the customer service was consistently polite and organized. People come on here wanting to blame this location for bigger issues with the UPS company itself, not realizing how limited each franchise is in fixing those bigger issues (like packages getting lost & not getting refunded, or issues with the website).
I have witnessed ridiculous customers yelling at the staff here, and can only imagine the amount of rudeness the staff has to endure on a regular basis. So keep that in mind as you read these reviews— we reap what we sow.
Show up with kindness and patience, and you’ll get more than that in exchange.”
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“My favorite UPS location. The best run in Reno. very professional and super helpful.
The only thing to fix is WIFI coverage (for amazon returns)”