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February 2024 by James M.
Had been to Kathleen in the past, which was quick, affordable and high quality for a variety of occasions. With the change in management the prices have gone up, the customer service has gone down with not so friendly employees, and the overall experience has decreased this year, which is very disappointing as I considered myself a regular the past few years. Will be using a different service in the future. Not what it used to be.
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September 2023 by Amanda Walsh
A huge thank you to Just In Time Tux Studio and Kathleen Hanley for being our suit fairy godmother!! She made magic happen when we were in a bind for a last minute suit for a family wedding in Hawaii. Not only did she make time for us on a Saturday, but she made measuring Sean long distance a snap. Then she went even further and got us his suit over nighted and it was a perfect fit! He looked dashing matching me and the photo of the dress I sent her. I am telling you, if you ever need something for a special occasion weather it is rental or for keeps she is your fairy godmother when it comes to suits and tux’s! Love her and her company to the moon and back! ??♂️♥️
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September 2023 by Amanda O.
A huge thank you to Just In Time Tux Studio and Kathleen Hanley for being our suit fairy godmother!! She made magic happen when we were in a bind for a last minute suit for a family wedding in Hawaii. Not only did she make time for us on a Saturday, but she made measuring Sean long distance a snap. Then she went even further and got us his suit over nighted and it was a perfect fit! He looked dashing matching me and the photo of the dress I sent her. I am telling you, if you ever need something for a special occasion weather it is rental or for keeps she is your fairy godmother when it comes to suits and tux's! Love her and her company to the moon and back!
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April 2023 by David N.
Kathleen is great. She will not settle for any imperfections. She went over and above and really knew her stuff.
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October 2022 by A R.
If I could give 0 stars I would. The process started off amazing especially since we were from out of state, everyone was lovely and eager to make sure we had the best wedding. Lee did a fantastic job showing us everything for the wedding and advised it would be best to have everyone get their tuxedo from their company even though everyone was from different states, this ensured that all groomsmen would match color wise. My husband fell in love with the suit we were shown through the catalog and was super excited to finally get his tuxedo. However the day before the wedding and the day of, this place did not do us justice. We were told a week before the wedding everyone would need to come in and try everything on to make sure everything was perfect. A few of my groomsmen showed up early including father of the groom and none of the tuxedos fit, they were either way too small or too big. My brothers tuxedos were too small and were told whoever measured them was wrong, however when the shop re-measured them the measurements were exactly the same. My brothers were told replacements will be shipped to the hotel the day of the wedding but they needed to take the way too small tuxedo with them still. We took their word for it and expected all things to work out, it did not. The day before our wedding we were told to come to the shop at our earliest convenience for my husband to try on his tuxedo, we were coming from out of state and left early so we can arrive in the early morning, we got to the shop around 940-10 am, however when we got there and called Lee she told us she was with another wedding party and would meet us at the location around noon. The point of leaving early was to ensure we got there early just in case something needed to be replaced but they were confident it would all workout. When my husband finally tried on his tuxedo, it was not at all what he wanted. My husband was super upset and they clearly seen it on his face and he was told very bluntly "you get what you get it's the day before the wedding it won't be replaced". After we were told if we got to the shop before noon they will have time to replace anything that was wrong. That comment rubbed us the wrong way and we made it quiet clear we were not happy. All of the tuxedos looked different and were not what we ordered. Then they were trying to force me to tell my husband he looked nice when he clearly was unhappy. They then got on the phone to order replacements then blurted quiet bluntly "its going to cost more!". One we did not care about extra pricing it was for our wedding and two, why would we need to pay extra for something you guaranteed if it did not fit you can order replacements. My husband was forced to take the tuxedo with him still. The day of the wedding all replacements sent were still wrong and did not fit. My husband had to travel an hour away from the venue during Mosquito fire to look for a whole new tuxedo for himself and replacement pieces for other groomsmen. When it came to payment one groomsmen did not have a card on file and we were pushed to pay for them since and I quote "they were our boy", it was not our fault that his card was not put on file. I made it very clearly we did not even use my husbands tuxedo and were upset we still had to pay for something we did not use. At the moment we were told "your groomsmen reaps the rewards his is free". Even though that was a nice gesture why would the groomsmen tuxedo be free and not the groom? It was our wedding after all. We were told once the groomsmen paid we would be issued a full refund. Once the groomsmen was sorted out, we waited for our refund and were told that only half will be issued back, and it wasn't even the half amount. Overall this place was not worth it and did not accommodate in any way. I would not recommend this place at all !
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May 2022 by Kim B.
Kathleen is top notch! My son was in need of a tuxedo for his high school prom. Kathleen not only delivered a tuxedo, she offered the BEST customer service that we have had when getting a tuxedo rental. Had I known about this business, I would have taken my oldest son here as well! I will say that if you want one on one personal attention, then this is the place you need to go! You make an appointment and her sole focus is on you! Another name brand business in this town ( Men's Wearhouse) does NOT offer this service. In fact, you're lucky if they look your way in a fifteen minute period, get your rental that fits properly, etc. I only have good things to say about Kathleen. So if you are in need of a tuxedo rental, go see Kathleen!
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March 2022 by Julie Rodriguez
If I could make this review a ZERO star I would. If you want to be forgotten about, this is the place to go. The lack of professionalism from "mama tux" is ridiculous. We were scheduled today 3/26 at 2:30 pm by her and she failed to show up for the appointment. Her work place let us know she was just there and she had the audacity to lie over the phone and say she's in Detroit. It took an employee and her own husband to call her to be told a lie over the phone. Do yourself a favor and save yourself the stress over a person that talks more than walks. I wouldn't recommend anyone to this lady for your big day!
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February 2022 by Christopher Raynor
I got to deal with Kathleen for a tux and man she over delivers. Its a rare find anymore when service is exceeded and she really steps up. She was a delight and really cares about the customers on top of being funny too!
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October 2021 by Noel Trevino
I had called a few tux rental places to see if my son and husband could be fitted for a tux. The only problem was we wouldn’t be renting the tux from the business because the wedding is in Nashville. A few places would not fit them for a tux due to that. Kathleen Hanley The tux fitter for just in time tux called me back after leaving a message and got us in and was amazing!!! She was very professional and knowledgeable! My 4 year old son was very comfortable with her! I highly recommend this place! Great service ❤️
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September 2021 by Mary Kate McCloskey
My husband, the best man, used this service for his brothers wedding. He went to his tux fitting and his tux needed some alterations including sleeves being shortened and a bigger vest. He was assured this would be completed by the day of the wedding. On the day of the wedding he arrives to the venue and his jacket sleeves were pinned on the spot as they weren't altered as discussed at the fitting and and he had a vest that didn't fit. The solution was to take the vest and rip the seams on the side so it would fit and button down the front. She reassured that this was her mistake and would take half off for the mistake. Which we were okay with and appreciate.My husband in 100 degree weather had to keep his jacket on until after speeches to ensure he looked appropriate for photos which was well into the night.The following week my husband follows up on the invoice where he is charged full price despite the alternations not being provided. He called to inquire about the charge. The owner Kathleen then starts yelling at my husband saying the following:-half price is not in my vernacular-wasn't the reception indoors and air-conditioned-you had the choice not to wear a vest-best men don't need to wear a vest-you're the one in a million I make a mistake on-i would never say anything like that-I saw the Facebook pictures you looked fineI would never recommend this behavior or type of customer service. Especially on such a big day as a wedding which is already stressful. The level of unprofessionalism is shocking.Do not use for your big day.
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November 2020 by Kathy Frisco
Kathleen made the whole experience so easy. It felt like we knew her for years yet we just met her a few days ago. The work speaks for itself. You are in good hands. We just picked up the rental and he is going to look sharper than me...thanks to Kathleen.
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August 2020 by Kevin Camacho
Great customer service.
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March 2020 by Zander falconer
Wish I could post a pic! She outdid herself! My son looked fantastic and she was so helpful, knowledgeable and personable! This is the place to go!
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February 2020 by Amanda Williams
Kathleen called me minutes after I emailed the website and answered all of my questions before I even had to ask them. She was excited and professional, and has me so excited for our fitting tomorrow. She has a florist she does business with, so that can be included in the fitting appointment.Talk about birds with stones! So far the service is awesome and the $190 price is outstanding. Can't wait to post another review with pics of her work! Thanks for making this stress-free, exciting and cost-effective, Kathleen!
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January 2020 by Melanie Steadman
Just in Time Tux Studio hands down is the best in the business! Kathleen is all about customer service and attention to detail. The tux was absolutely perfect for our 2020 NYE celebration!