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November 2023 by Evan S.
Farah who helped us at Home Depot was polite and made the trip fast. She was new but did a excellent service very knowledgeable, I want to call her or her manager out because she made this trip very pleasant and nice ! Thanks farah we need more people like you polite , positive !
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July 2023 by Benjamin R.
Amber at the customer service desk was amazing. She was on the phone for 30 mins trying to resolve an issue with my online order and saved me almost $150 with her efforts. Thanks for doing right by the customer
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April 2023 by C D.
The paint department was a serious let down. The color of the year was "Breezeway" and I got a sample of it. I fell in love and began painting the trim using the rest of the sample. I went back for a gallon of Breezeway and I spent around 60 bucks for it. When I got home I started painting and it was the wrong color! my sample was darker and warmer and I liked the sample instead of the real breezeway hue. I didn't notice it was different until I had already painted most of the walls. When I went to return/ exchange the paint, Home Depot refused to give me a refund despite it being their fault for mixing the sample wrong. I had to pull a Karen to get my money back or exchange it. I got the manager and had to fight with the paint employee to even get the manager to come see me. Being a Karen is embarrassing and I don't want to be that way but I had no choice. eventually they caved and let me exchange it for the right color. When I was at checkout, an employee was speaking to the paint department over the phone and kept laughing as if everything was my fault and I'm the A-hole. It pissed me off so much and I said, "what's so funny about this?" and she replied "oh he's just upset." So they were talking' s*** right in front of me. Anyways, I refuse to go back to this location despite it being super close to me and convenient. The paint department employees at the other Home Depot are much more knowledgeable and kind anyways. 2 stars because I love Home Depot... Just not this one.
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March 2023 by Bill G.
Purchased a Ryobi snowblower in Nov 2021, it failed in Jan 2023, was covered by a 5 year warranty so when it failed I contacted Ryobi who indicated HD was the service center I should return it to - I did 20 Jan, it was returned 22 March and had not been repaired. I was told - to bad so sad, it's your problem now. Ryobi indicates I should now ship it at my expense to California. This is totally unacceptable customer service and support of expensive products sold. This is not what Home Depot has stood for and means maybe Lowes is a better option. No support for products they sell!!This was for Steamboat store in Reno, NV - old location in my profile indicated AZ
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February 2023 by Julie G.
It's getting into that season where planning for summer projects take hold. That being said, we headed to Home Depots' Steamboat location in Damonte Ranch, Reno, Nevada.My husband went in one direction, I in another. As I was captivated by the middle of an isle garden display, I head a voice from behind the customer service counter speaking to me...The young man said to me, "didn't I help you before in the garden department?" I replied.. I don't think so, I just got here... He said "no, I mean not too long ago." I took a better look at this young man and remembered that he had been the kind and very helpful young man who had helped me choose and load some trees in my truck just before winter hit. Well... his name is "Sam" and he was a most pleasant and helpful young man last winter. As I kept shopping. I found I needed help getting some soil from one end of the store to another, I had just injured my knee and wasn't about to get my own soil as usual, so I asked if he was still working in the garden dept. Sam said no, but he would get me help. In just a couple of minutes, there Sam was, saying, "yes I am able to help you! What do you need?" he said with a big smile!In, I'd say, possibly 6 minutes or so, Sam and another employee walked up, delivered 3 huge square bags of soil all the way from the farthest end of the garden area to the opposite end of the store. They brought the soil all they way to Lumber where my husband was shopping and would be loading up. I thanked them both for bringing the soil all the way to us, then they went back to work.My husband had 2 young men helping him get straight pieces of lumber from a shelf he could barely reach. These 2 young men took their time and quickly sorted through the last of the pile to get what he needed. The project my husband is working on needs very straight pieces of wood. Usually he ends up doing all this by himself, he isn't one to ask for help. To top it off... a young lady at the Pro register had offered her help us as well. As she became busy with other customers, we ended our shopping with a tall young man who worked at one of the the adjacent Lumber registers. He was also nice and very helpful! When shopping in a very large department store I don't expect employees to remember us. This has not happened before, (if so, not acknowledged) even in other cities where we were regular shoppers. So when this young man, Sam, was still working at Home Depot and remembered helping us with several trees and plants, I was actually quite taken by surprise! Thank you Home Depot, Steamboat, for employing very good and hard workers. It may not mean anything to a huge store like Home Depot, but to customers, it's nice to see a familiar helpful face. We want to thank Sam, and all the other employees who helped us Saturday. These young peoples attributes are the kind that customers remember, appreciate and hope to encounter. Thank you to the management who clearly is working on making this store a friendlier, better place to shop! We will definitely be back, we like to frequent places that have the customers bests interests in mind.
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February 2023 by Cassandra A.
Great customer service! We had so many wonderful helpers over the last two days! I don't know about you, but when I have a home project it seems I have to go at least twice, if I'm lucky! Robert was so great, he knew the exact size and location of one part I needed, and still walked me directly to it! That's amazing service!Thanks HD for your great team!
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February 2023 by Joshua M.
Came in for a tool rental. The tool rental guys were helpful and polite. The experience was easy and we had the tool we rented in minutes. The return process also went smoothly.
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January 2023 by Amy O.
1/19/2023Today the espresso machine was delivered to the store.Ordered on the 13th and surprised it was on time.I've been wanting a fully automatic machine for a very,very long time..I did my due diligence for the last month with places and machines to buy..Never thought I would find one at Home Depot..Factors that made me: the price ! Super price on sale..also got the extended warranty..Home Depot will be around longer than some other retailers- ( fingers crossed)..So far this machine has exceeded my thoughts!..Espresso came out Hot!.. and love the touch screen..Still it's only the first day.. lol!
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August 2022 by Kathy E.
So 5 stars for the help I received from the store. I just want to let people know how a delivery is handled. Never use Home Depot for delivered items! They out source to a company that uses shady looking individuals. They are dirty, poorly dressed & have no ID. They damaged our items and furniture and will not admit they did it. The Home Depot store can't do anything because it is a separate company. The stores hands are tied and the item can't be sent to the store so I can pick it up! if you do have to use for delivery video them the entire time and do not be alone with them!!!!
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August 2022 by Michelle F.
After waiting several months for appliances to be more readily available, we decided to purchase a dishwasher through the Home Depot. Learning that the delivery would be the following week, we were excited. That was the end of the good times with Home Depot. After waiting for delivery through their four hour window, the rude subcontracted vendor did not install the dishwasher. Looking back at that experience, it's now clear that they didn't know how to install it. The second delivery team who came a full week later took our dishwasher out of our kitchen but would not take it with them. They left the new dishwasher in our garage still boxed and left our kitchen with a hole in it where our dishwasher used to be. (By the way trash companies will not take a dishwasher, so after Home Depot guaranteed they would take our dishwasher, we had to find a different way to transport it out of here. The third crew did not show up, claiming they had the wrong ZIP Code. The fourth crew opened the box in the garage and discovered there was a dent in it. I believe it was the fifth crew who installed a dishwasher that looked great but did not work at all. The sixth crew called us with a delivery window saying that they were on their way within 30 minutes and never showed up. When we called to find out what happened, they claim that they were planning on coming but had not loaded the new dishwasher onto their truck, claiming that they had called "a different phone number" to notify us that they could not deliver. We are now trying to schedule yet another delivery. I'm wondering how many days we should sit home and wait for a dishwasher delivery Home Depot. If you had listed this on the delivery cost, maybe I would've taken my business elsewhere. If this were my business, I would be ashamed and I would try desperately to make it right. But I have seen zero effort to make amends. I gave them one star because it was the lowest possible writing. I believe that they deserve zero stars because I've given them money and received zero dishwashers.
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July 2022 by Deejay D.
This Home Depot is hit and miss when it comes to customer service or items. Today was a hit. I was looking for pipe materials to fix my sprinkler system. I couldn't find the stuff I was looking for and it seemed that they were limited on materials. Well one of the associates there helped me and was very knowledgeable on different pipes. He gave me good advice on what I should get and what I needed to do. I grabbed the materials I needed, paid for it. I used the self checkout line and was able to use my veterans discount. I was satisfied with my experience at this Home Depot today.
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July 2022 by Tom J.
Avoid Home Depot for online orders. They shorted the quantity in our shipment, and when I reported it, they said "tough luck, dispute it with your credit card company." No wonder Amazon is the leader. When they make mistakes, they fix them. Not Home Depot. What a shoddy way to treat customers. Now I've got to waste time disputing the order. We won't go to a Home Depot ever again.
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June 2022 by Nathan M.
We recently had our washer and dryer stop working so we picked out our appliances and they were delivered quickly. Install was fast and everything seemed fine. We started doing laundry and everything seemed to be going fine. My wife started a load in the dryer and closed the door behind her. When the dryer was done she walked in the laundry room and the entire room was covered in dust and lint. It was a disaster zone! Upon inspection they tightened the clamp but they did not seal the hole. I noticed a big gaping hole and also noticed it looked like our old tubing. We paid for new tubing and hookups so I might feel a little ripped off also. They cut our old tubing in half and threw away what was left in our trash. After two hours of cleaning our room and being covered in lint from head to toe I have to give one star. I paid for delivery because I am extremely busy but it really saved me no time. I had to modify our tube to finish my baby's clothes and I have a feeling if they just used a new one that wasn't filled with lint this wouldn't have happened. Cutting corners is not okay when you pay good money. I also noticed our plastic cover for the washer was pulled out of the wall. I added pictures of this also. DO NOT PAY FOR THE INSTALL!!!!
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May 2022 by Lynell A.
Tried getting some extra office keys made today (which I had done before) and this Home Depot guy made some excuse that he couldn't make it because it's too similar to Home Depot keys. Like seriously?! What a joke. These keys doesn't say that it can't be duplicated.
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May 2022 by Jessica D.
FIX EMPLOYEE ATTITUDE. Asked for help and got attitude from an older lady, "what do you want, why do you want that". Just trying to get out of helping us. The older guy who came to help us didn't want to get the box from the shelf above because it wasn't "the right one" when we matched the serial code, dimensions and their app said they had 19 in stock. Nothing is ever stocked and employees do not want to do their jobs