First Independent Bank, a division of Western Alliance Bank, is a regional bank that offers a full range of tailored commercial banking solutions with a focus on relationship banking and outstanding service. Founded in 1999, it has offices in Reno, Sparks, Carson City, and Fallon, providing local market expertise combined with national capabilities. Customers and visitors consistently find the bank to be clean, organized, and staffed by friendly, professional employees who are helpful and welcoming. Staff members are praised for their kindness, knowledge, and willingness to go above and beyond to assist clients. Many reviews highlight the personalized service and genuine care shown by the team, making each visit feel friendly and comfortable. The bank's commitment to exceeding expectations and providing exceptional customer service is evident in interactions with clients, whether handling transfers, cashier's checks, or investment accounts. Overall, First Independent Bank is recognized as a caring, professional, and reliable community-focused bank that values its customers.
I just wanna say that every time I have come into the bank, the ladies and gentlemen that work there have always been so nice and, more importantly, very helpful to me and my business. Thank you for your very hard work!!
March 2024
Aria, Josie and Christy (sorry if I got her name wrong, she is right next to Aria), you all are awesome!!! Great smiles, welcoming, friendly and professional!! Thank you for making my experiences with you all like I'm visiting friends. Much appreciated.
March 2024
While I don’t currently bank with them, I’ve been in several times and the branch is clean, organized, and full of very friendly staff.
