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March 2024 by Vpk Kannan
Very poor customer service. Not willing to do any help with shipping.I went their about 5.20.I felt like both lady employees just waiting for closing time 6 pm so they can leave.
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March 2024 by Anne
I haven’t been here for years because of the service and capabilities in the past but I came in a few days ago and was so happy with the experience. I was greeted and helped with so much kind and grace. Super professional. Thank you! Whoever you hired to make things better is seen and acknowledged. Thank you
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December 2023 by Samy Shaw
Colton & Sam were the absolute best. They're so thoughtful. & helped me out more than I hope they will ever know. Would've given more than 5 stars if possible.
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December 2023 by Megan Watson
Colton was a life saver today and handled my print order with so much care. When the gramets would have cut off words, he called and let me send in a new file to fix it. I was then able to pick up my order quickly which I was so thankful for today. I appreciated both calls , one for the problem and one to let me know it was ready. The customer service was super!
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September 2023 by Michelle Henderson
I asked a young man to help me print out a document from my phone he was reluctant and condescending because I am not tech savvy, I went elsewhere.
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May 2023 by nikolaos mantzioros
Store nbet 3901 .....Location code RNOKK.Had box shipped from the above location store, The employee named Faith exceptiomal a accominated and expedited my parcel. Thank you, Nikolaos.
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May 2023 by Kevin Burley
Jess was excellent took the time to walk me through the Fax system I will definitely come back
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April 2023 by Kambia Pate
Lady at the customer service desk was so unhelpful. Will take my business somewhere else.
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March 2023 by Cassandra Stephens-Johnson
I was the 2nd in the store and then due to oblivious customer service reps was the last to be helped. I waited 30 minutes because my flight to go visit my mother was cancelled due to medical reasons, and I needed a fast delivery to her. The box was full but under 15 lbs. they wanted 250.00 for 3 day delivery. ? When I said that can’t be right, they then wanted their $6.00 box back. What a scam. Keep your overpriced cardboard.
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March 2023 by BethAnne Yeager
I’ve had to use a lot of FedEx places all over the country. And by far, this is the best experience I’ve had. Both of the workers were friendly and helpful even beyond our wildest expectations. They turned what could’ve been a mundane experience to one that brightened our weekend and made our day. I sincerely hope that FedEx does right by these employees because such customer service is extraordinarily rare these days. And I will go out of my way to return here.
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February 2023 by MC H.
I met a driver today from Fed Ex named Max. He was dropping off packages at UPS store. Oh the Irony. What a very sweet, funny and very professional young man. I will start using Fed Ex now if all the employees are like Max...
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December 2022 by Butch N.
Whenever you call you can never get a real person on the phone. The damn robot system is so annoying. Never delivered my package. Made me wait 3 days while they insisted they were delivering it that day all 3 days.
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December 2022 by Merhawit Tsegay
I always come to this FedEx, thier system is being great but this time it was unbelievable bad, thiier system was down but the employee by the name killey did a great job. ? she helped me all the way through the whole print document process coz my PDF was not supportive. Great job
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October 2022 by Joe Maldonado
Fast, but messed up my return. Returned order back to myself
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August 2022 by Ammonette G.
My experience in this store was amazing! I was in Reno for a very unfortunate situation for my family but the the assistant manager here was so comforting to me as I was retiring to send a package out to SF. She was very helpful to me and made the visit quick and fast even though they were having issues with their systems.
