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March 2024 by Brujito Rocha
Great Location for my truck needs
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February 2024 by Loren Huddleston
Always on point with customer service!
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September 2023 by Katie Blackburn
If I could give this location zero stars I would. Chris - Manager of Reno location was extremely rude, unprofessional, unhelpful, and frankly mean. The truck I rented from Vista, California had several issues starting with no DEF fuel in the vehicle. Then, the truck wouldn't start. I had to jump the battery 6+ times. When I called to have the this issue resolved I was treated as a problem/annoyance. After Chris hung up on me earlier that morning, he literally stated to me "I am over dealing with you, I am off work and doing you a favor" while he was (thankfully) delivering a new truck to the location the broken truck was stuck at in Reno. Chris forgot to take a photo of the key fab upon delivery of the new truck. As such, he called my phone multiple times to demand I take a photo for him. I was busy transferring all the supplies and equipment I was towing to the new truck. He then pulled into the parking lot, screeched his car to an alarming stop next to me, and began demanding I hand over the keys. All of my personal items were in the truck. I laid the keys on my hand and said, "Here, take a photo of the key fab as you've been demanding." He said "No" and proceeded to reach over to my personal belongings and try to forcefully take the key from my necklace where it was fastened to. I have security documentation of this from the third party that was there. The Security of the hotel where the truck was broken down had to ask him to leave. Simply terrible.
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September 2023 by Carly McAnelly
Christian is an amazing associate at Enterprise truck rental! My experience was excellent and highly recommend using Enterprise truck rental.
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July 2023 by Michael Roy
Couldn't be happier with the service I received here! I got a great deal on a big moving van - cheaper even than a sedan, truck or SUV, and a way better price than was available on Turo, etc. The staff was friendly and professional and, in particular Ms. Sweet D took really fantastic care of me at pickup and at dropoff, both of which were smooth and simple. Much appreciated. I'll definitely use Enterprise again.
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June 2023 by Mj Ross
I had a reservation for a truck. I had people coming in from out of town. I checked in. Waited in the lobby only for them to tell me they have no trucks available. I did not receive any type of email or courtesy call. Was not even offered a ride home. A customer in the lobby offered me a ride! Completely ruined my guests' plans, the money they spent to travel here, and a waste of the weekend. They offer no compensation. Customer service just is not what it uses to be. When a reservation is confirmed for days, they should have the vehicle set aside. Needless to say I used to love renting from Enterprise, but this experience and the way it was handled, I am completely disgruntled. It may change my future plans from ever using Enterprise again.*******After adding this review. I received a message asking me for my reservation information, and they would look into it and get back to me. I sent it immediately. NO ONE GOT BACK TO ME! What happened to customer service?Now, I will not use enterprise again. When you make a reservation, don't count on them to have a vehicle for you.
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June 2023 by Paul P.
Always helpful staff when renting a truck. I make my reservations online to guarantee a truck and rates. Trucks for any kind of need. Box trucks, flat beds, high roof cargo vans, parcel vans. Super handy on moving day or special projects.
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February 2023 by Daniel Howe
Customer service was nonexistent, the manager (Rachel) has a serious problem with communication. I have never had an experience with a person carrying an attitude of that magnitude. I would give her a five star rating at failing.
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October 2022 by David Pfeiffer
My last experience here was terrible. They made me wait over an hour, then after waiting told me that the car I reserved was not available and gave me a minivan that smelled like throw up instead.
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August 2022 by David K. DeSilva
I said yes but…truth be told they messed up my reservation. Did not get the vehicle reserved then they wanted to limit the time I could rent it because of Burning man? That’s got nothing to do with me. In the end, and after some wrangling, I got a decent truck but still, the hassle was unnecessary.
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August 2022 by Jorge Vela
Very affordable. Great communication. Kept in touch w me during the week I had car. Everything was quick and painless
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March 2022 by Kimberly Inouye
My first time renting from the Truck Rental. Excellent service from all staff at this location. I will definitely recommend them and I look forward to returning in the future!
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January 2022 by N Fromm
In and out super quick, only complaint was that the truck we got had old big sticker remnants on the doors so it looked like mud stuck on it, white truck. But very efficient and nice staff.
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January 2022 by Jay Moseley
Horrible experience, only place in reno to get a truck, unfortunately! The people have bad communication, they don't take a payment an then try an take milage plus payment when ever they feel like it after they make you feel as if it's your fault. Never follow up on anything! Waited Over 2 months just to add a 4th truck but now have to reach out of town dealers.horrible experience from many many other problems the past 5 years HERE HORRIBLE!!! Just communicate! Simple!
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December 2020 by Marie M.
This location is the worst, second would be Moana. The customer service is ridiculous it's like a bunch of kids playing dress up in Mommy and Daddy's clothes and trying to be important. NEWS FLASH the tie and skirts don't make you important, your attitude in how you do your job does. I have complained to the area manager who is just as bad and just suggests you try a different location because Mill St is a training location. My response is why is the worst customer service enterprise a training location? This explains why the rest of the enterprises are trash. Beware also the airports apparently are all one so I will be looking for a company that is not at all affiliated with enterprise. I will take my business elsewhere, I'm sure another company would love to have a gold member that rents 2x a month for the last 5 years. PS the employee who was sitting on the countertop in a short skirt with her legs uncrossed, no one wants to see that, no matter how cute you think you are
