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February 2024 by Jeremy Hubbell
Stellar Customer Service and Seamless Experience at Enterprise Rent-A-CarRating: ⭐️⭐️⭐️⭐️⭐️ Alyce Thank you again! What a team!I recently had the pleasure of renting a vehicle from Enterprise Rent-A-Car in Reno, and I must say, the experience exceeded my expectations in every way. As someone who needed an AWD or 4WD vehicle for a skiing trip to Mount Rose, I understood the importance of having a safe and reliable vehicle, especially in snowy conditions.From the moment I walked in, I was greeted with warmth and professionalism. Todd, the representative who assisted me, made the entire process seamless. His friendliness and expertise put me at ease, and I even shared a few laughs during the paperwork. It's rare to encounter such genuine customer service, and Todd truly made a positive impression.Additionally, I was pleasantly surprised when Jim offered me a ride back to my friend's home after picking up the vehicle. This level of attentiveness and willingness to go the extra mile for customers is what sets Enterprise apart.What truly sets this Enterprise location apart is their pick-up and drop-off service. It's a game-changer for those who need convenience and flexibility during their travels. The ability to have the vehicle brought to you and returned without hassle adds immense value to the overall rental experience.Overall, I am incredibly grateful to the entire team at Enterprise Rent-A-Car in Reno for their exceptional service. They made what could have been a mundane task of renting a car into a memorable and enjoyable experience. Without a doubt, I will be returning to this location for all my future rental needs in Reno. Thank you to Todd, Jim, and the rest of the team for their outstanding hospitality and professionalism.
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February 2024 by Koko Paulli
Enterprise has my vote for can and truck rentals. Great vehicle fleet and excellent customer service. Thanks over there!
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February 2024 by John Gibbs
Ava was awsome
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February 2024 by Johnny Wichilbul
Very friendly staffs and helpful
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February 2024 by shooter1666
Horrible ! Poor customer service!
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February 2024 by Heather R.
Honestly I wish I didn't have to use this business ever again especially after my horrible and extremely unprofessional experience with Alyse at the mill st location in Reno Nv. Unfortunately my insurance has a contract so here I am again, I was setup to pick up a car at the E. Moana location in Reno yesterday after my daughters surgery, upon arrival the guy admitted he was new and unsure of the procedure, fine we all start somewhere, then I was informed they can't use my debit card eventhough it's a national chain and local to Reno because I'm from Ca. I live almost 2hrs away and this is the closest major city. After figuring out that situation he then informed me they actually didn't have any cars and to comeback in the AM and he would have a car for me. I had to stay an additional night in Reno out of pocket to be able to get a car. This morning enterprise called to inform they actually didn't have a car and it would be an additional day. I cannot stay an additional day because of work and out of pocket expenses. Their solution was for me to call other locations outside of Reno area to maybe find a car. I am now driving an additional 45mins further away from my home to hopefully get a car I was promised 2 days ago. My experience with this company just keeps getting worse!
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February 2024 by Kayla B.
I came at the stroke of four thirty to drop the rental off and they said they were unable to drive me to pick up my car because they stop doing that at 4:30 so I had to walk in the cold slushy snow to get my car the was around the corner at the dent doctor.
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February 2024 by John Green
They can take your reservations no problem but 90 percent of the time they don’t have the type of car you reserved they can’t hold your reservations.
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February 2024 by Don Schellenberg
We needed a rental while our car was in the body shop. The folks at Enterprise worked seamlessly with our insurance company. They also were prepared with an AWD drive vehicle as we requested. We had to extend our rental due to repair delays and they took care of all the needed communication. Excellent customer service all around.
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January 2024 by Susan Claypool
Alex was very helpful. Efficient and polite.
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January 2024 by Dave and Joanna Bercea
I have to rent a car approximately 3-to-4 times per year. I always choose Enterprise, and my favorite Enterprise store is the one located on Mill St., in Reno, although all the locations are excellent. Enterprise always has a nice selection of top vehicles to choose from, their vehicles are always fueled and clean, and their process gets you in and out in a flash. I would not go anywhere else!
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January 2024 by Ken Price
I needed the services of Enterprise for a month and was impressed with the friendly and welcoming staff, especially with Bruce who assisted me with securing a vehicle. I would definitely recommend them when needing a replacement vehicle.
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January 2024 by Joe Veni
Very friendly and prompt service. Car was in great shape
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January 2024 by callista fuller
Fast, friendly, convenient, affordable and great quality
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January 2024 by Douglas Howe
Great service , Rachel and Riley made a bad situation much better ! We needed a car after ours was in a accident ! These two young people were professional and empathetic and really did a great job !