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December 2023 by Scott Jones
Tammi was extremely helpful getting a new dishwasher installed for my parents in Tahoe City. Highly recommend Czyz's.
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November 2023 by B Thompson
Beautiful showroom nice products But nobody says hello or asks if you need help. Walked the entire showroom 4 ppl more interested in what was on their computer screens. So we go buy our new kitchen somewhere else.
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August 2023 by Elizabeth Daoust
Czyz's Appliance was amazing- we had a fridge give out while we were up at our cabin on Donner Summit, and Tammi responded to me ASAP on a Sunday when they were closed and helped me figure out which fridge would be the best replacement. As soon as they were open on Monday, she worked with me to figure out not only our fridge but the rest of the appliances in our kitchen that also needed to be replaced. She got her delivery and installation team up here within two days and they were awesome too! They got everything installed perfectly and we are so happy with our entire set of new kitchen appliances. I highly recommend Czyz's!
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August 2023 by Rich Kline
Great experience working with Tami and Tony (appliance installer). They are both very knowledgable.
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May 2023 by Diane DuBos
I worked with Garrett over several months getting the appliances I wanted for an upcoming kitchen remodel. He was very helpful in helping with the selections to get exactly what I wanted both aesthetically and functionally.In addition, upon receipt I was missing a part that he had shipped directly to my house, then a contractor accidently dented a piece and they had that also shipped directly to my house so there was no delay in the installation.Czyz's has been professional, courteous and very responsive to each piece of our interactions and I would highly recommend them.
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February 2023 by Steve J.
These people are liars and poor business people. They do not stand behind their word and will not help you if buy an appliance and it stops working! Go anywhere else but here
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November 2022 by Ken Zemach
Might be good. Might be bad. Don’t know because they simply weren’t open during opening hours (11am on a Saturday) We sat outside, called, nothing.
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October 2022 by Jennifer Skaggs
My 20 year old built in fridge was starting to die. I came into Czyz's to look for and purchase a new one. I walked in and began looking at all if the floor model fridges, opening them and looking at features. There were multiple associates in the store. One was clearly tied up with a couple as he was helping them at a desk. He nodded at me. The other associates ignored me. The showroom felt more like a fleamarket as things felt rather unkempt, with a taxidermy deer head or such sitting in one of the aisles and a general disorganization.I may not have looked like I was there to drop $10k+ on a fridge, but that is what I was there to do. Unfortunately, they lost my business and I won't be back.For those looking for a built in fridge (or other appliances), I now highly recommend American Freight. They had fast and impeccable service, next day delivery, and I save a few thousand dollars by getting a floor model.
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September 2022 by C E
Came into the store looking for a Kitchen-aid Dishwasher and Wine cooler. Spoke with Gabriel and identified the items we wanted. He told me he would check on availability and call me the next day. No call. So I called him. He said that the items may be in stock and he would call me by the end of the day. No Call, waited through the weekend, still no call. After reviewing you reviews on Yelp, which are poor, we decided to look elsewhere. I found what we needed at Lowe's and Way-fair. Items will be delivered this week and installed.I even saw one review that said they would not repair someones appliance unless the removed a bad review. THAT IS ILLEGAL.
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September 2022 by Kurtis Stenderup
We have had several transactions with Czyz’s appliance store. My family has had three different houses where they installed and/or modified existing conditions for an appliance to work.We have purchased washer/dryer sets, oversized refrigerators, that needed cabinet modifications, which Czyz handled in house. We recently put all new appliances in our home, which included a microwave, cooktop, refrigerator, and ovens. The costs were very competitive and the installation was flawless. Our dealings with Tammi Czyz have been very professional and enjoyable. She has researched the best product for our needs and delivered quality appliances within budget and on time. I have no reservations in giving Tammi Czyz and the appliance store team our highest recommendations.
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August 2022 by Richard Farnell
The worst. Remodeled my kitchen and ordered Wolf stove, 2 Meile dishwashers, Subzereo refrigerator, top of line 2 disposals,. Scotsman Ice maker from Cyzys. Needed to replace ice maker and ordered a U-Line from Cyzys. Paid extra over $100 to install. Cyzys then refused to instal and said I had to hire an expensive plumber to install. Ice maker wouldn’t work and eventually needed new compressor. Horrible service. They made problems worse and then refused to repair. I’ve been dealing with manufacturer for months and buying ice regularly after investing money and time in the unit with no help from Cyzys. They are horrible and I’m going to have to file a lawsuit against them. Stay away from Cyzys unless you like being hassled and not getting what you paid for. They are the worst.
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August 2022 by Kimberly Almand
This all started with the sale of a Thermador range we bought from these people. Our range has never worked properly from day1. December 2021. Here it is August 2022. Their customer service is poor & it leaches all the way to customer service for Thermador/Bosch at the top. Czyz's actually called us liars. We have propane not gas. Czyz's said we never told them we have propane. My gosh we live in this house & we RUN off of propane. It was stipulated when purchased in their store. Our middle burner does not work. The only way to get service is to write a performance review. The only thing Thermador/Bosch did was ask Czyz's to do a buy back with total reimbursement: Czyz's refused. We are very frustrated with all of these people who represent Thermador/Bosch & it results with Cyzy's being vindictive. Why would a misunderstanding about propane vs gas be an issue? Because we wrote a bad review & they asked us to take it down or they would not fix our range. Children!!!
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August 2022 by Cindiloo W.
My history with this company, and Tammi Czyz specifically, goes back to late 2018. I was living on the East Coast, but remodeling a condo in Downtown Reno where I planned to move after retirement. I tend to research major purchases extensively, and getting kitchen appliances is no exception. I wanted higher-end appliances, and Tammi was able to confirm my selections were all of good quality, except one appliance. She warned me away based on her company's repair experience with the product, and suggested another less-expensive appliance. My own research confirmed the issues, and we purchased everything through Czyz's. Up to this point, many other companies might be able to do as much. However, as often happens, my remodel was delayed by several months. Tammi had NO issue holding all appliances for delivery and installation until I was ready. Then, delivery and installation was flawless, even in Downtown Reno and in a condo building, and the appliances worked without ANY issues from Day one. Now that I retired and moved out here full time, I can report that all appliances have been trouble-free. Fast forward to this year. I now need appliances for another condo unit. After reading about supply chain issues, delivery problems, and long manufacturing backlogs, I expected to have my new remodel project drag out at least a year. However, to my astonishment, Tammi was able to provide great recommendations for appliances, and lucky timing also helped in that we were able to get a floor model to round out all the appliances needed. In fact, I expect to be waiting for kitchen cabinets. I know that Tammi has the warehouse space to hold the appliances, and is ready, willing, and able to deliver and install them when the build-out is ready. I will add to this review when the new appliances are delivered and installed.I realize other reviews have reported different experiences, but my experience was nothing short of phenomenal. Tammi gave me all the costs and fees in writing, and her advice was spot on. We mostly dealt through email, but I did go to the store when I was out in Reno to have her walk me through the selections and to make sure we were on the same page. I believe that quality delivery and installation is key to success with major appliances, and I also wanted a company that serviced the appliances they sold and were familiar with problems and complaints. I found that competence with Czyz's back in 2018-2019, and I am on track to repeat that same great experience. I found Tammi and her team responsive, helpful, knowledgeable and reliable. Their delivery and installation is not cheap, but for me, the peace of mind of knowing my expensive appliances will be handled and installed properly makes it worth the expense.
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August 2022 by Keith J.
Hmmm,Visited the Reno store this morning. Was the only customer in store. Walked the entire store - 1 person on the floor behind desk talking on phone. At least two more people in the office - both appeared to on phone. Not one of them made any eye contact with me or indicated a desire to help. I walked out.Sargent's Maytag in Sparks got my busines for a new washer/dryer, dishwasher and fridg. My current appliances are all Maytag so was confident Sargent's would be a good bet but wanted to try Czyz and see what they had to offer. I guess very little.Go to Sargent's - they are great people to deal with and want to make a sale.
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April 2022 by Wade M.
Rudest people on earth! How dare a lowly delivery man walk through the the front door and ask for someone in receiving, they actually escorted me out, so I walked back to the truck and waited another 20 minutes before someone came out looking surprised, I asked him did they even tell you I was here, he said "no! And I was just talking to them." On top of the fact I had several more deliveries after them. These people are garbage people! They flat out though they were better then me. Did go out and buy new appliances! AND NOT FROM THEM!
