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March 2024 by Brandy Burnette
The two men working tonight were life savers. I had incredibly important paperwork I needed printed by tonight, my online order never went through, so the cashier told us to come in and he'd get them printed for us. Amazing guy! Love this place!
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March 2024 by Aaron Rogers
I come here twice a month and am trying to get everything scheduled to receive my meds all on the same day but it seems impossible with my insurance trying to play doctor.While standing in the virtually omnipresent pharmacy line, I counted about a dozen or so flickering florescent lights and another dozen or so that just needed replacing, including a few actual wall displays. The place is in disarray with a number of old aisle signage over things that don't match the items on the shelves, completely empty shelves, a seasonal department that seems to only recognize hurricane season and a horrendous self-checkout system that rarely ever works correctly. Very few employees seem to work there and even fewer seem happy about it. If you go around lunch for Reno High, you're lucky if you manage to avoid any of the drama the kids fabricate. I moved my scripts to this location when the 7th and Keystone location closed for a rebuild but I'm thinking I might change it back now CVS clearly doesn't care that much about their older locations.
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January 2024 by Amanda Rhodes
This place sucks. Waiting an hour for someone to help me fill my Newborn daughter's prescription. I will never be coming back.
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January 2024 by g͜͡a͜͡m͜͡e͜͡r͜͡z͜͡ ʕ•ᴥ•ʔ
nothing but great experiences here! hood customer service and is kept very clean.
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October 2023 by Josh Fanjeaud
This place is so understaffed it is not fair to the people working there and customers. Every time I go to this location there is one person on the cash register and maybe one on the floor, the staff is always running around frantically trying to help everyone between the register line and self serve registers. Frankly the staff looks overwhelmed and distressed rightfully so due to being one of only two people that can help. CVS needs to step up their game and offer more for people to work there. There are plenty of people looking for work if it’s worth it and CVS obviously does not offer enough. I have used other places as alternatives to going to CVS just because nothing is quick there not to mention I always leave that location feeling bad for the staff.
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October 2023 by Jordan Wilde
Horrible pharmacy experience. Waited over an hour after being told RX would be ready in 10mins
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September 2023 by Hazel M.
Went in an hour before closing. The manager followed me down every aisle I went, not even hiding that he was following me. I come to this cvs a lot so I was very insulted. Wont be coming back.
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August 2023 by Grandma Nor-Nor
Since Dena left, service isnt always pleasant. Rudeness, short temper, & do I have to do this attitude faces us so I dont shop thete like I used to. Meds & vits is all I get.
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June 2023 by Giselle T
I wish the pharmacists were nicer on the phone. They don’t have to hang up on people even if they’re busy. They barely give you a second to speak.
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May 2023 by Cheryl J.
My experience is at the CVS Pharmacy on California Ave., Reno, NV 89509, Store #9168. I left Walgreens as the customer service behind the pharmacy counter was inefficient and always seemed in disarray. The only plus they have is a drive-up window.I switched to CVS on California Ave this year and glad I did. The employees there are very friendly and the pharmacist is very helpful and knowledgeable. I especially want to send Kudos to Shirley, who helped me immensely by advising step by step verification on a new generic prescription, over the phone. She is very cheerful and accommodating and seems to love her job, especially providing excellent customer service. In this time of many jobs being available but hardly anyone wanting to work, CVS Pharmacy is very blessed to have Shirley as their employee in their pharmacy. She's an asset to the company and especially to their customers! Hang onto her! Thanks Shirley!
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May 2023 by Mitch B.
On 5/10/23 I had an appointment with a hand specialist who prescribed 2 Methylprednisolone packs. Each pack has 21 pills. The plan was to take 6 pills the first and second day, 5 pills the 3rd and fourth day, 4 pills the 5th and 6th day, 3 pills the 7th and 8th day, 2 pills the 9th and 10th day and one pill on the eleventh and one on the last day. I received a text my script was ready, and went to CVS. When I got there, the pharmacy had only filled one pack of 21 pills, and told me that the hand specialist had only prescribed one pack. I asked them to please double check the prescription, which they refused to do. I asked them to contact the doctor's office to clarify this, which they also refused to do. The pharmacist came out and told me the doctor only wanted me to take one pack, which was blatantly untrue, and implied that I was mistaken. I was told my only recourse was to contact the doctor and have them clarify the matter. I left VM with the doctor's office and at 2:00 I received both written and a phone confirmation that the matter had been made clear to the pharmacy and that I was to receive 2 packs. I then received a text from CVS saying that they could not fill my 2nd prescription until the first pack was taken, in about 5 days. I went down again to talk to them. Got there at 4:00PM The person told me they "just got off the phone" with my Dr. and they would fill the 2nd Rx. Walked out with the meds I needed, although the directions for taking them on the label did not reflect the plan the doctor laid out.So, 2 trips later, several phone calls and a near accusation that I was wrong because I was prescribed something differently than is commonly done. And no help whatsoever. I feel sorry for anyone who is in this situation with your pharmacy who can't stand up for themselves.
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May 2023 by Ryan F.
This place always used to be the worst pharmacy in town. I recently moved back and thought I'd give it another shot since I live nearby. Big mistake. Things don't change. Customer service rep at the pharmacy counter was super rude (Ruth) and the pharmacist tried to bill me under an insurance I've never even had. She went off in a huff when I told her she had billed the wrong insurance and she had to change it. I guess fulfilling people's needed prescriptions is a chore that she is somehow above as a pharmacist. I'm sad I gave this place another chance, but I guess that's on me. I won't make the mistake again.
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January 2023 by Brad Munninger
I felt like my presence there was an annoyance for the lady at the front
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January 2023 by Slypten Phell P.
If I could give zero I would to the old woman working the California ave register in the pharmacy is extremely rude and unprofessional! She yelled at me and another customer for being there too close to closing time. They were not closed yet, so why be so nauseatingly condescending? Just help us and go home and stop complaining! Why is this person even working in customer service?
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December 2022 by carolee j.
CVS is a very efficient & productive pharmacy.. i have transferred from Save Mart. By no choice of my own.Much better choice.
