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April 2024 by Marine Coffman
Store itself is fine, people working there can be hit or miss on friendliness
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March 2024 by Katherine Piegdon
RACHAEL (I hope I spelled her name adequately) showed me the store's German, Italian and Polish selections. She physically walked with me to the isle, to point me to one of my favorite's, German horseradish. Please praise Rachael and reward her for her dedication, care and kindness. Her attentiveness, friendliness, care and going extra mile proved that it could be done because she was willing to do so. Her presence and actions made this visit to the store so special.
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March 2024 by Ronald Riggan
Nice store clean and full of neat stuff.
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February 2024 by britta putnam
very good atmosphere.
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January 2024 by Lauren Hoang
Worst customer service ever!!!!
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January 2024 by Anthony Smith
Terrible services and not much good deals
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December 2023 by David Steeves
I like this store. They have food items which can not be found in grocery stores also a good wine selection.
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December 2023 by Simone Hale
The one place I can get my german Christmas candles
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December 2023 by Mark Post
They had a lot of Christmas stuff
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December 2023 by david burgio
Our family loves to shop here because of the products you can't find anywhere else.
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November 2023 by victor guerrero
I go there all the time.
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November 2023 by Tiffany Harris
Super fun products but very old computer systems and terrible online ordering systems. I paid for my items on an online order and was ready to just take them and they said yeah I’m sorry I can take up to two hours to go through our systems. Yeah that’s unacceptable In today’s age. Not fun to come back to town when u live 30 min away. Do better WM
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November 2023 by Tiffany H.
Super fun products but very old computer systems and terrible online ordering systems. I paid for my items on an online order and was ready to just take them and they said yeah I'm sorry I can take up to two hours to go through our systems. Yeah that's unacceptable In today's age. Not fun to come back to town when u live 30 min away. Do better WM
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November 2023 by L Met
Great selection of hard to find food and drinks from around the world. They have a great selection of home decor and seasonal holiday items.
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October 2023 by Teresa M.
I'm so completely frustrated with this company's complete disregard for the customer. I've been trying to make an online purchase at the Reno location all day for a couple of candle holders specifically for my Dia de los Muertos Ofrenda. I finally called to make the purchase over the phone & was informed that the 2 items that were listed on their website are not in store. My frustration continued as the woman "assisting" me kept referring to these as "Halloween" items. I'd very gently tried, more than once, to redirect her references to Dia de los Muertos & finally had to give her a lesson in cultural sensitivity. I explained that I would be down to the store after school as I'm a school teacher. She pretty much told me that this would NOT make any difference because they couldn't "get to the pallet until Wednesday IF the items were indeed on the pallet. When I came in, I'd been informed that they weren't available & the woman I'd initially spoken to was "in a meeting". I then asked them IF I could have them brought in from another location & was informed that " they don't do that" but that they could be available in Carson City. That'd mean an additional 2 hours just to make the trip, the purchase & my return home IF I didn't hit traffic. This IS EXACTLY WHY I don't do much business with this store anymore...they used to be my first choice for ALL of my gift shopping because they have such beautiful & unique products.
