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February 2024 by Rktman Forsure
They changed the rules for selling ~ drove there based on website info.
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February 2024 by Mandy Taylor
Horrible service since new ownership. Very rude management. Donate to a women’s shelter you will feel much better about yourself don’t waste taking your items here as they pick and choose when they will be doing buys.
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October 2023 by Jessica C.
Rip offs, and liars. Also very rude. Def not a store I would recommend to anyone. Save a trip.
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September 2023 by Kalee B.
I came in Friday to sell some clothes and I was told that they weren't taking any more today. They already took the first 10 people. She told me to come back on Sunday. I came back on Sunday when they opened at noon and I was told again that they were not buying clothes that they had a big sale going on. Every time I have attempted to come here it's a fiasco. I tried calling before driving over nobody answered their phone. I think this place is a waste of time.
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August 2023 by Chelsea M.
I attempted to go sell some designer shoes I have yesterday because the sign on the door said they were accepting items "Monday-Thursday" when I walked in the owner said "I haven't updated that one yet" and then pointed at the one written in sharpie to me. She then went on a rant about how difficult it has been for her because she "owns" the store but "doesn't get a say". All I did was attempt to sell her store some of my shoes and she started giving me an entire lecture about her business & how she is a franchise owner. I literally don't care, I'm here to sell shoes which is what the kind worker from Plato's closet recommended to me that was nextdoor. I would rather give my shoes to the goodwill then go back and have to talk to the owner again. Sheesh!
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August 2023 by Katie F.
Been here twice in the last 3 days and the same lady has rejected me both times. I have brand new bags that I'm trying to sell and she won't help me. The first day she said "I've already accepted 10 bags today I can't take anymore" in a rude tone. Just went back today and she said "sorry our buying hours are 10-1" like wtf? You just saw me here two days ago and didn't mention that. Literally stood at the register waiting for her to finish up her conversation with another lady in the back of the store for 10 minutes when she clearly saw and heard me. Don't waste your time here.
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August 2023 by Evan P.
. This is with out a doubt a scam business my wife brought in some of her older luxury hand bags ..( think Balenciaga,Valentino, Prada, ect ) but when you do business with a store thats considers luxury to be Coach or dooney and Burke. So on numerous signs and online states they use a third party authentication service .unfortunately its a lie when my wife picked up the bags, they claimed their online service claimed them forgeries. Just for reference 2 or three still had original tags on them and had never been used at all . so my wife and myself know that this is untrure But just to be petty I had three seperate authentication services check all of them . I used legitgrails.com, entrupy.com .the first two are the absolute best rated i could find. Clothes mentors service "authentication pro" while not really rated anywhere seemed to be real. All three came with the exact same result on every bag. totally 100% real .we talked to the lady working who answered phone she swore up and down that they never use a service they have a lady who "knows" all bags.
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July 2023 by Andrea Richards
I finally got to check out clothes mentor today and I was pleasantly surprised. I encounter the "rude lady" everyone talks about. I was dressed in shorts, tank top, baseball cap nothing fancy. I didn't find her to be rude at all. She was actually helpful. I found a lot of cute tops and a purse for my vacation without breaking the bank. This is my new favorite store
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June 2023 by Mikaela B.
Brought a few things in to sell, received a text to come pick up my cash or items that weren't accepted. I arrived at the store well before closing and the doors were locked. the employee came to the door and i explained that I purposely came in before closing as i had to leave for california right after and she said should couldn't help me and that her boss told her to close the shop early. I wouldn't be back to reno for 2 weeks and they only hold items for 72 hours which wasn't going to be possible. she continuously wouldn't not give me the money or my items. she also refused to even call her boss. She only gave me my clothes back after I said I was going to call the cops for stealing my clothes, holding them hostage and false advertising. Never going back to buy or sell.
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May 2023 by Samantha Burgess
I have to still go back and try to sell the clothes I have but I just wanted to save someone else a trip by mentioning that they only buy stuff on Thursday, Friday, Sunday and Monday. And you can't bring a huge load like some of the comments here have mentioned, you can sell enough that fits in one of the bins they have at the front of the store. If you fold everything neatly you could get a good amount in them but I'm going to have to make multiple trips which sucks because I live about 20 minutes away. But the service was very good, she was extremely kind and informative, I didn't catch her name but she was there in the evening time this last Saturday. I ended up selling two pairs of shoes at Platos closet next door for like $9 total.UPDATED REVIEW!So I love pretty far from this store, NO ONE ANSWERS THE PHONE so I have for a THIRD TIME WASTED GAS AND TIME to come down her to be told a entirely different thing as far as selling clothes goes. They now say they only take clothes on certain days and only the 10 first people and then some days the first five. TOTALLY DIFFERENT FROM THE other women telling me they buy on thursday Friday Sunday Monday. Their website NEEDS TO BE UPDATED. ITS NOT HARD TO DO THIS SO PEOPLE LIKE ME ARE NOT WASTING GAS TO COME HER AS THINGS LIKE GAS ARE VERY EXPENSIVE. It's irritating when all the employees don't understand how the store works because it costs people money because they are under the impression they will make some that day. Might be depending on even a few dollars actually. I have four huge black trash bags full of Juicy, Coach, Steve Madden, Micheal Khors and Ann Taylor and Harely Davidson and many other high end brand bags, shoes, dresses, blouses, pants, shorts, belts you name it I most likely have it in my truck. Can I bring them to this store as their website states, not at all I guess. If the part on their website that says "We buy clothes Everyday ALL day" isn't false advertisement then I guess this is just another thing America has backwards now days. Love wasting money, gas and my time THREE TIMES NOW. I will not be coming back this is absolutely ridiculous.
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May 2023 by Azaria
Excellent customer service and amazing deals! I picked up brands like Farm Rio, DVF.
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April 2023 by Bianca B.
For the first time, I sold my designer handbag and shoes there. Unfortunately, I sent my husband to pick up the items they didn't want and the money.I spoke with him over the phone and agreed to accept the cash, thinking they only took a few things. They took 12 items and paid out $41. That comes to $3.41 per item. When I realized what had happened, I called to voice my disappointment and wanted to reverse the transaction when I was told that all items were already on the floor and I could go through them. I will never go back. Check out Freestyle clothing exchange in Midtown; much better payback and service.
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April 2023 by Julie Cabral
Terrible experience! I had stopped in a couple of times and they weren’t buying so called before stopping in this time. They never answer the phone so I called Plato’s closet( sister store) and as told they buy on wednesdays. Just drove an hour and they refused to help me out. No acknowledgement or apology. I will not be shopping or selling here ever again, which is too bad because it’s great to recycle clothes back into the community.
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March 2023 by Rina Bottom
Showed up 3 different times to sell, all times they were closed. Don't get me wrong, staffing issues are everywhere, but if you leave a sign stating you are open at a certain time and aren't, that's just bad business. Sign said open at 1130, and I waited until 1145 and still no one showed.
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November 2022 by Shelly Trinix
Nice reasonable thrift store also we're your able to sell gently used name brand clothing nice hole in the wall, did not even know this place existed.