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October 2023 by Losaline F.
Good service,easy working with them,we always used Avis and little cheaper from another company
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September 2023 by Nancy G
45 minutes in line to get checked in, about an hour to get the car. Unacceptable.
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August 2023 by Danina H.
WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. There is not one live person to speak to. If you go into the airport they are not interested in helping you. I would recommend renting anywhere but here.
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July 2023 by Jessica Amber
Great service, very quick and efficient, the staff is friendly and professional. I did have a tire issue, didn't know that was common with this location, I did pay a fee for the tire repair but i think that comes with using the vehicle. It could happen in any vehicle, anywhere, and it only happen one time. Phone service for roadside help was quick and efficient. I rent from them all the time and i will continue to. Way better than going to the airport where they have extremely long lines and you have to go through a FBI background check.
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July 2023 by Doe Attipoe
I have spent over 2 hours to be assigned a vehicle at the Reno Airport on Sunday 16, July. I'm spending another 2 plus hours waiting for the vehicle to be delivered to me. Waiting in a 103 degree garage. RIDICULOUS ??
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July 2023 by Casper Anderson
Gave someone else the vehicle we were supposed to get ,ended up with something smaller,will never rent from them again ,they just made everything difficult.very disappointed !!!!
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June 2023 by Pat E
DO NOT RENT FROM THIS LOCATION. YOU HAVE BEEN WARNED.We had our car in the shop and decided to rent a car for the two days it was being repaired. We drove it from the mall to our home in south Reno. We did no off roading. We hit no curbs. For the two days we had it we drove a whopping 45 miles. We returned the car to their lot as we were instructed. NO ONE CAME OUT TO LOOK AT THE CAR WHEN WE RETURNED IT.A month later we receive a notice that we have been charged an additional $115 for tire damage. That was impossible. We barely drove the car and certainly didn’t sustain any road damage. We tried to dispute the charge with our credit card company but lost, of course cause budget provided the company with tons of documents showing we had rented the car. But nothing that showed we had damaged the tire or anything that showed they had repaired the tire except their word for it.After reading the reviews for this site, we see this is a common occurrence for Budget at Meadow Wood Mall.I guess when they are a little short on the monthly rental quota they add in a few “repairs” to make up the difference.LIARS AND THIEFS.YOU HAVE BEEN WARNED.
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June 2023 by Alder A.
I went into the mystery vehicle program. I got a very reasonable to say the least price. I was rented a Dodge ram pick up truck for a day. The truck was extremely clean extremely well-kept. My only concern was I was not used to driving a bat be a T big ass truck.Once I got familiar with my vehicle, I was well pleased.
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May 2023 by Bob Wart
Be sure to get a receipt at car return. Don't accept an emailed only receipt. They added a fuel charge to my rental after returning the car full. The local staff was wonderful however the phone support staff flat out lied to me when I was assured the charge was removed. Too many rental companies to ever rent from Budget again.
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April 2023 by Adeesha E.
I strongly recommend Avis at Meadowood mall. The service was excellent, and the vehicle was clean and well-maintained. Sherry was incredibly helpful, very knowledgable and very efficient. I was very glad that she helped me find the right car to rent and got me setup. She answered all my questions in a very knowledgable way, and gave me some extra recommendations and suggestions to make sure that my journey was a success. Thank you, Sherry!
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April 2023 by starlight 715 (Jessie)
Make sure you check the condition of the car (and take pictures!) When I went to pickup the rental car, there was damage to a tire (thankfully my husband noticed the BUBBLE)Well, I rented a different car. I got a notice in the mail saying I was going to be charged for tire damage for a car I "dropped off" on the day I was picking up. Turns out they were going to charge me for a tire on a car I never even had possession of the keys to! Oh, and we found takeout condiments (not from us) through out the time I had it ?
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February 2023 by James Stubbs
The biggest bait and switch of all time. Reserved a 4 Wheel drive SUV because we are going to Tahoe. Get to counter they stated they don’t guarantee cars. So we ended up paying 300$ over the quote to get an all wheel drive vehicle. Never again budget. Never again.
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October 2022 by Frank W.
I would not recommend renting form AVIS, especially from this location. They charge ridiculous cleaning fees when most every car I rent from AVIS is not clean, in need of maintenance and/or smells of cigarette smoke.
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October 2022 by Divine DaChosenOne
Always great local rates that are cheaper then airport rates.
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August 2022 by Elizabeth L.
Excellent customer service. The lady helping me knew what she was doing and even helped me answer questions post pick up. It made the process super smooth. Would totally come back and book here.