-
October 2023 by Larry W.
Service and sales are premier. Staff are cordial and professional. Service always works with you for scheduling; turnaround time is excellent. Sales works hard to find the best price and, if needed, financing.
-
September 2023 by Ben O.
Super helpful guys. Brought my Honda rebel in for tire exchange and a service and they even power washed my chain and cleaned my bike for an awesome price. MJ and the guys at Big Valley were great!
-
September 2023 by Robert Rath
BVH #1 Justin and MJ made the deal work...Love my new Foreman Rubicon!
-
September 2023 by Mike G.
Poor customer service. Came in to by parts for an older CRF, parts counter wasn't knowledgeable sent me to Service dept - manager was short, rude & refused to help or allow me to talk to a technician. Claimed there was no one in the building at any time that I could talk to to address my question. Absolutely Ridiculous. Typical stealership gatekeeping, always willing to take your money but they never have an answer. When I asked to talk with a tech (so I could gain clarity on my issue and buy parts from their parts counter) He claimed 1) "My techs don't even check valves" & 2) if he asked a tech to come out and talk to me they would be losing time, a five minute conversation would likely have led to a service appt but now you've lost a customer permanently. If there's no one in the building that can answer a simple question about standard maintenance procedure on one of your most popular dirt-bikes, why would I pay you to work on my machine? Turn your own wrenches or support a small/local business that will support you.
-
July 2023 by Mackenzie M.
Went to them a few months ago calling about a moped. I explained that I am a student and that I needed something small that I wouldn't need to pay insurance every month for because it's way out of my price range and also I didn't want to go through the trouble of getting a motorcycle license. The guy told me they could walk me through my options and set me up with an appointment. Also take into account that I had to call quite a few times to get anyone to answer the call. I get there with my girlfriend and we are looking at the different models. It all seems so professional, he tells me that they have many motor scooters that wouldn't need insurance or a motorcycle license. That I would go to the dmv and get a one time registration and that they might try and say it's a motorcycle but that it's really not and you just have to talk to them and make sure they inspect it. I took his word for it and bought the moped, a 2022 Metropolitan for $3,300. I got a ridiculously priced helmet as they only had overpriced options. At this point I had thought it was a great experience. I then finally after a month of waiting for a dmv appointment I get there and the person helping me tells me that without a doubt that the moped isn't actually a moped and technically considered a motorcycle. That I would need a motorcycle license, a yearly registration, and monthly motorcycle insurance. I immediately called the dealership to figure out what happened. Turns out I was helped by the store manager and he was "about to leave for the day" so I rode my scooter (only goes 40 miles per hour) all the way there and immediately went to talk to him. His employee behind the counter seemed sad for me (I talked to him on the phone). The moment I walked in he was talking down to me, that he never said it was a moped, that he tells everyone that I need insurance and a license and that I misheard him. I don't like using this term lightly but I was gaslit into thinking that I really had just messed up. I then later was on the phone with my girlfriend and was telling her that I felt stupid for not knowing I needed all this and if I knew that I was just going to end up spending $3,300 on a motorcycle I would choose one that would be a little faster that 40 mph. She told me that she heard the same things I did when we were there and that she remembers him telling me that I didn't "need a license as long as you don't get pulled over". Overall this whole situation is awful, I should've read the papers and not trusted the salesman who works here. He comes off as a sweet guy who wants to help me buy a scooter but then completely flips when you call him out on his shit. Now I'm trying to figure out how to afford getting registered, getting the license, and paying for insurance every month. It seems small but I genuinely don't have the money for it. Unless you know your laws and what you want don't bother coming here, there are plenty of other places that would be better for your wallet.
-
July 2023 by Cj War
Cool place a bit on the expensive side and they don't have any sales staff when you want to go buy a toy
-
July 2023 by Walt Bulkeley
The staff was friendly and helpful with my questions and made suggestions on how to fulfill my parts needs.
-
June 2023 by Boba's Life
Went here really excited to buy my first motorcycle was looking at the rebel 500, arrived here with the wife ready to pay cash. Walked in and found the bike I was considering, however couldn’t get anyone to even acknowledge the fact we were there. Multiple employees walked by looked my direction then walked off. Honestly I was really disappointed in their version of “customer service” or lack there of. So took my business elsewhere and got another brand. Long story short if you wanna go here call schedule an appointment I guess.
-
June 2023 by Elijah Cooper
Had a good experience here buying our pioneer! Thanks
-
June 2023 by K James
I sure do wish we had another option for Hondas in town. Their website is worthless as is the store. They absolutely love adding fees.
-
May 2023 by Kurt T.
Great shop to do business with. Sales and parts go above and beyond to make sure you are treated well.
-
April 2023 by j hi
Looking for some ATVs for the wife and I to ride around on our cross country travels. Found a pair of Honda Recon 250s on the floor. Within a half hour, we were ready to load up. The process was a breeze. And the gear available in store.... just wow. Warranty service (turns out was just a bolt that worked out) was no questions asked and immediate. They do what's right and gave us an amazing price too. Being from Oregon they were also able to waive the sales tax. In the end, the money we saved in cost of the bikes was more than the cost of the diesel to drive from Portland to Reno....
-
April 2023 by Darnell P.
I paid $350 for a helmet, they shipped it via UPS and it never showed up.Its been a month and Im still fighting for my money back!!They said they would file a claim with UPS, but they never did! So I filed a claim myself.Talked to Mark the parts manager, he told me to file a dispute with my bank! WTF?Are kidding me?!How is this a real dealership?Horrible customer service!!To the owners of this dealership,Keep playing games, giving me the run around, not return my phone calls, Ill continue to sabotage your reputation until I get my money back.Sound fair enough?
-
February 2023 by C Tro
I recent bought a rebel 1100 here and I had an excellent buying experience, I called a week before coming up from Las Vegas and was able to hold the bike so I would be able to get a flight up to buy it. When I did get there the staff were all very nice, especially Justin who made the buy very quick and easy. They even called afterwards to make sure everything was working well with the bike, which of course it was.I would recommend Big Valley Honda to anyone looking to get a bike in Reno.
-
November 2022 by Andrew L.
Practicality impossible to get a hold of. I tried to buy a bike since I'm outta state they seemed unwilling to help get me a new bike. They don't do E-sign from outta state, they won't let you test drive. Finance is in house or you can figure out your own bank to help you get a bike. Zero return policy.
