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August 2023 by Brett Gutierrez
Completely overcharged everything, deliberately charged $100 over (had to do my own math), then charged and replaced parts that were completely unnecessary. Super shady do not recommend.
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July 2023 by Mary C.
Avila's was my designated service center due to the Intoxiloc system on my vehicle. on Tuesday July 19th as I was instructed to do a hard restart by removing the negative terminal on the battery and placing it back down. When I did that a pop sound occurred, and that terminal shorted out something in my vehicle, which I was initially told was the alternator without any investigation into the car as far as the battery, etc., so I propose that he check the battery since it was newly installed again due to the Intoxiloc system. There was a work order sent over to have the entire device replaced. Not just the hand held; the entire device. Wednesday went by Thursday went by and Friday, still nothing done to my vehicle But the work order was there as was the equipment. I'm still wondering what's going on, prompting him to take the battery and make sure it's not that which did occur I believe it was 20 of this last week and then from there he just said he had other work in front of mine that needed to be taken care of. I wanted to have the Intoxiloc taking off after I. In court on Thursday the 27th. I've made the decision to keep the Intoxiloc on the vehicle which we had a work order for that Thursday the 27th to keep it on. I was assured that everything would be on the car and ready to roll Friday. Friday came and went no car so Monday will be 13 days and I'm literally paying the Intoxiloc company while I have no vehicle it is insane. Friday afternoon I called the shop at 5:35 to find out what was happening to the vehicle. I stayed on hold all the way until 6 PM which is when the shop closed and the phone disconnected. I was stunned, confused disappointed and in complete disbelief. Monday, July 31 will be 13 days. My car has been at a villa shop. I still don't know what needs to be done to the car. But I have been told an alternator I still don't know how much money I'm going to have to pay for this " service". I will however ask them to pay for the two weeks that I have to pay to Intoxiloc while my car sat in their shop which is $54.
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July 2023 by AdventuresOfaHooligan
Agustín IS the professional! Really good attention to detail
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June 2023 by Jaden Gamber
Return my car twice both times still messed up charged me $400 in parts then $2600 for labor for simple stuff. The also kept leading me on for 6 months. I finally told them to put it together and return it. Took them to weeks and it now looks like a junk car. Needs detailed and found my $1000 worth of damage done by the tech nuder the hood . Also ruined my k&n filter and airbox. The list goes on
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November 2022 by Cullen Sloboda
These guys rock. They know their stuff and do good work!
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October 2022 by Steve Broberg
Had an engine light on in my car asked them to find out what was causing it, they ran some 26 point inspection 90% of which had nothing to do with the engine light, just garbage like my front left shock was worn???.The engine light was for a too lean bank one and two simple not the other twenty things they charged me for.Finally took my car back with almost $200.00 bill for nothing. In the end they wanted almost $1000.00 to replace a fuel pump and filter, these parts can be found anywhere for under $100.00The ford dealership quoted less???Don't waist your time. Giant rip off.P.S. it wasn't the fuel pump, it was a fuel pressure switch. (Under $25.00)
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October 2022 by Mark Bartholomew
Hard working group of guys at Avila's. Not many jobs they are afraid to tackle. Gil communicates really well and knows his stuff.
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September 2022 by Erika Castro
Very bad service they destroyed my car door.And I tried to buy tires I paid 100 dollars and never give my moneyService: Brake service & repair
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June 2022 by Joe Pacheco
Good for the most part but really frustrating that I've been waiting almost a year for my a/c controller and spending 1600 on it and it's not complete. Cmon guys this is not cool
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May 2022 by Felipollo Popollo
Forget about these people because they are very expensive. First, for an inspection is 129$!! Which is normally 45$ or sometimes is free here in Reno because I found some other mechanic in Reno that are free in 2022 but this guy forget about it man, they take forever to check your car and even if you know the problem and if you take your car there to ask how much to replace something they will definitely charge you if you leave your car there for a day !!!? that's what happened to me last time which is sad because I knew what was the problem with my car and o just went there to ask them how much they would charge to put a new engine but they came up saying something else so they can charge me for an inspection but never ask them to do that, i went there to ask how much to put a new engine not for an inspection but they still charged . Go ahead if you have money go give them your money.???????
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May 2022 by Jerry Martinez
Honest. Resourceful. Hard working. Always have had excellent experiences here. Avila’s crew is great. Their costumer service is the best.
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April 2022 by Michelle 2001
I moved from out of state and I was looking for a mechanic to run diagnostics on my car after driving it for close to 800miles from state to state in less than a week and noticing it acting up on me. I stopped by hoping they would take care of my car. They had my car for about 3days while they looked at it, I finally had to ask for it back regardless of what they would find, and in the end they tell me nothing was wrong.Went to one of the Sierra Car Care MST Tire Center branches on 1101 California Ave at 9am on a Friday, and they just made me feel so well taken care of. The mechanics at Sierra all came into the lobby one at a time to assure me they'd help my car. At Sierra Car Care they had the VTEC part ordered and delivered during the day, the required oil change was done after part replacement, and brakes were changed by the end of the day that Friday. My car was ready around 4:00pm on Friday and throughout the day they would call me or send a text with an update.I just didn't feel like Avila's auto shop mechanics were reliable. I as a girl felt used. Just like other reviews on here, I kept having to chase them for answers on status updates for my car. And $127.87 for diagnostics later I was told nothing was wrong with me car, when at Sierra less than 4hours later I was getting a call from the manager telling me there was a leak in the VTEC part that needed replacing with it's required oil change for flushing, and that my brakes were also in need of replacing.
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January 2022 by Jon Beauvais
I love you guys thank you for all your help you worked on two of my vehicles. both come back in great shape you make my day every day I drive off to work.
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December 2021 by Reagan Coleman
Took very long, didn't send me any quote, never called to tell me anything and had to call many times to get an answer. They lied about the time it would take to fix vehicle and hit me with an insanely high bill, wouldn't reccomend this place to my worst enemy. Save the trouble and just go to other mechanics in the area that are reliable and reasonable. Wish I could give them a zero star because in my opinion a one star is generous. I dont see how they have such a high rating online, so don't be fooled by it.Services: Oil change
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November 2021 by Cristina “Bean or Stina” Dreher
Very thorough very knowledgeable very helpful. A bit pricey but sometimes you have to pay more for good quality work. Thank you for the help with my car. If anything else goes wrong we will be coming back to you I'm glad I found a mechanic finally who is trustworthy and not just trying to rip me off because I'm a girl
