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March 2024 by Jaime Popp
Raj was awesome to work with!!
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March 2024 by Dawn Robblee
Store was clean, well organized, and staff was not only friendly and funny, but knowledgeable. Carlos was super great!
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March 2024 by Susan W.
They delivered a damaged sofa so I requested a replacement sofa. I just received email they are mailing me a replacement part - so I paid a lot of money for a refurbished sofa! The customer service line is a complete joke all you get is the runaround.
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March 2024 by Justin Rossi
AJ was great! Super helpful but not pushy.
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March 2024 by Kim Avery
Purchased a couch and recliner on 12/31/23. Today's date is 2/29/24I had a delivery date of 2/8/24 but the order for delivery wasn't complete. It was missing the recliner which was still on backorder. I didn't want a partial delivery in case the recliner doesn't come through. I have a new delivery date of 3/16/24 I'm doubtful that order will be complete either. Customer service is terribleYou can't get anyone on the phone. You have to drive there to get anything accomplished. Why does it take so long to get an order delivered? Either they have it or they dont. I found the same exact couch and recliner elsewhere for 800 dollars cheaper than I spent with Ashley and they could deliver in 5 days.
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March 2024 by Michon Kennen
This is the worst customer service I have EVER experienced. They take your $ then NEVER answer their phone. I have been hung up on 3 times today trying to reach ANYONE regarding my delivery tomorrow. It just rings and rings then hangs up. They were supposed to contact me with a time...no call, no notice. NO time! But they have my $. I am forced to now drive across town to this store and I will cancel the delivery all together.
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March 2024 by Karin Southall
Spent an hour and got our couch and mattress. Shout out to Cody and Anthony V for making it happen!!
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February 2024 by Jack Larramendy
Very helpful and knowledgeable employees
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February 2024 by Joanne Scott
Nick provided excellent service
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February 2024 by Katelyn Heyl
Carlos was absolutely amazing! Walked us through the floor and helped us select exactly what furniture we wanted in no time at all.
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February 2024 by Tim Turner
Terrible customer service! I was delivered the wrong furniture. Told the delivery driver it was wrong yet they left it and would not return it. 5 days later I can not get a response from anyone and they refuse to put me in contact with management. There is still no plan to get the issue fixed and I have no couch and the wrong Furniture still in the boxes in my garage.
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February 2024 by Mike M
We were met at the door by Anders and asked if we needed help. We told him we were looking for some bar stools. He took us over to that section of the store and we found exactly what we were looking for. Anders was friendly , very helpful and we are very satisfied by the purchase.
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February 2024 by Sharon Murdock
Courteous and efficient service. Was in an out in no time.
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February 2024 by Kari Begovich
We picked out a sofa that we loved during the Presidents’ Day weekend. We then went home to compare prices online. Ashley Home Store in Reno beat all online prices, so we called our salesman and ordered it through him. It was delivered in 5 days. Delivery was on time and easy. We had a very good experience with the purchase.
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February 2024 by Jill
Great variety of furniture to choose from, helpful sales person, great delivery and set up. Love our new couch, very pleased.
