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August 2024 by Mike Rocco
Good shop with good history in Northwest Reno. John is a master mechanic and owner operator with a capable crew. Fair prices, no bullshit and a fun welcoming atmosphere when you walk in. He's worked on all of my cars , Mustang ,Subaru Sti, Lexus and Honda Pilot from AC repairs to trans and more.
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August 2024 by LUNDON BELL
Best Place To Go in Northern Reno
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August 2024 by Sn00ze
Great Guy!! Been taking all my vehicles thanks again!!
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July 2024 by Brandon D
Super rude and unprofessional! Went to Discount Tire down the street and they took good care of me.
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July 2024 by Sylvia G
Great service except:
1. I went in to replace front wheel hubs. Tech or owner Carlos/John did not mention that the hubs were still good and did not need to be replaced. I paid $350.00.
2. Squeeky noise inspection: Owner Carlos/John told me to bring in truck for a free inspection, to find the source of the squeeking noise, near rear wheels. After 3 hours, Carlos/John tells me the truck is ready and started printing out an invoice. He tells me a shim was added to passenger rear brake and fixed the problem.
I was not asked or given a work order to approve or sign, before repair was made.
He gave me a $75.00 invoice to pay and sign, which I did pay.
I called Carlos/John the next day, to discuss why I was not told the hubs were still good before replacing with new ones.
1. He said it is not his responsibility to have informed me and he does not owe me any "common courtesy" to have informed me about the condition of the original hubs, that were still in good working condition.
2. He ranted about fixing the squeeking problem without my approval and said he would refund the $75.00..if I wanted free service.
There was no way to have a rational discussion with him about my concerns.
I have had repairs at this shop for several years with no problems.
I will no longer have any more repairs done at Alpha Tire & Total Car Care.
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May 2024 by Elizabeth Bailey
Very rude manger! My best advice, especially if you’re a woman run to Big O or discount tires. I had a tiny screw in my tire that caused a slow leak, I was told by Mr. Yellow jacket my tire was ruined. I took the car to another nearby tire shop, where they checked the integrity of the tire. I was told all is well with the tire fixed it with a patch job and I was happily on my way.
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March 2024 by M
Tried to get a repair done. The owner is a complete arrogant, mumbling jerk. I am a senior and always very polite. I don't deserve being treated like this. Stay away.
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March 2024 by Danielle Walker
Very professional and knowledgeable and did an excellent job on my work. I had an emergency radiator problem and he got me in right away and got the work done in the same day. Gave me a good price and showed me all the work and parts after. If you want an honest hard working shop to take care of your vehicles then come here. Definitely recommend
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December 2023 by Skyler Best
Don’t go here if you want to be talked to like a human owner not willing to work with you whatsoever. Tried to support a local business and not use big tire stores and heavily regretted that even bothering trying this shop.
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October 2023 by Jason Ginger
I work a few doors down and came here after being let down elsewhere in town. It was nice to be able to leave it while at work. They were able to handle my tire without much notice. Service was great and this is a nice locally owned shop. Highly recommend these great folks!Service: Tires
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September 2023 by Roger Chaney
Always helpful and accommodating. Fair and reliable.
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November 2022 by Kaci F.
Total crookery. They charged $2,964 to fix my car. They had it for a week. They promised they'd "get it fixed and taken care of." I was so excited to finally get my car back, once I swiped my credit card....my fate was sealed. I couldn't even drive it a quarter mile from the shop without blatantly recognizing that it was in fact no better than when I brought it in. Follow-up attempts to make this right have been completely dismissed. STAY AWAY. I've never been so taken advantage of by a "service" shop. I
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October 2022 by Bill Yundt
I wasted an hour of my time on Alpha Tire. Mr. John Deleon is the owner who I personally consider to be an unprincipled business operator. I called him after a flat tire the previous day on Hwy. 80 not far from his shop off Mae Ann in Reno. He represented that he could fix the flat tire but when I arrived and he looked at the tire, he said it was not reparable and because I have an AWD Lexus RX350 I would have to replace all 4 tires.The tires were purchased at Costco and are less than one year old so I declined his service "offer" and went to Costco where they said that the flat was caused by a screw from something I had probably run over and that it was otherwise fine and the other tires on the car were in excellent shape. And they charged me NOTHING!Actually ZERO stars if it were a choice.
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September 2022 by Craig Vallarino
Mixed experience on customer service, but work performed was good.
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September 2022 by Elizabeth K
Wonderful customer service
