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November 2023 by Mike Velasquez
I purchased a 300 amp our 24 V battery for $6000 from these guys two years ago. I have tried numerous times to contact them and let them know that the battery does not last through the night and the only thing I have running is a refrigerator. I do not recommend this battery to anyone. It is absolutely garbage I have asked for my money back I have asked for a replacement. I have asked for it to be repaired possibly for something being wrong. I’ve went through numerous hours of testing on the phone with these guys nothing has been done . At the very least, they should be upgrading my battery to something better that actually works. I have proven that it only lasts a few hours through the night please buyer beware do not purchase this battery.
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August 2023 by Jason G.
Worst employer I've ever worked for! The owner Bruce is as cheap as a person can get, doesn't buy the right supplies for his employees & expects you to build custom pallets & with the sh*t supplies he has laying around, It's not even part of the job description. Their system is stuck in the 90s & all by paper still. I was harassed & called a "crybaby" by the owner himself for not saving him $600 on freight shipping charges. I was harassed by the sale stores manager for asking questions. I was also sexually harassed by the warehouse manager on his 1st week of working at aims by grabbing my man breast ( I'm 250 lbs ) every complaint I made I was overseeked & not taken seriously. My last few months working here was horrible. Business is slow & hardly any work for the few employees that still work there. I'll be surprised if aims power is still in business in the next year! Save yourself from this horrible, cheap, harassment environment!
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February 2023 by Kathleen Akins
Genesis was such a doll! Great customer service and assistance today.
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October 2022 by Willie Bocanegra
Worst customer service of any company I have ever dealt with. Jay Jones in Tech Support has been trained to ensure that their inferior inverter generator products are never subject to being refunded. My generator had less than 200 hours and quit running after 30 minutes after I started it for it's monthly maintenance run. His canned claim was that it was exposed to water and it was my fault it stopped running. Before the month it stopped running, it took at least thirty minutes for it to start running after cranking it and recharging the battery several times. Aims products are an inferior design and their customer service is worse. STAY AWAY!!!
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October 2022 by Richard Cornea
Like their products, service I received was excellent. Believe his name was Jay or James (feel bad for not remembering but I was stressed) took care of us, thank you.
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January 2022 by Emily P.
July 2020 I bought my solar kit from AIMS, I am paying interest on $10k in debt for it but I'm also paying to put gas in a generator if I want my lights to work because their system (inverter mainly) does NOT. I bought the system with guidance from customer service. I set it up with help from tech support. I am blamed for it being wrong and have to pay hundreds in shipping for repairs for it to STILL NOT WORK. I finally hired someone local to put eyes on it and my setup seems fine. They did however hear laughs when AIMS was brought up at a solar convention because the company is such a joke.Wish I could laugh but they've kind of ruined my life.
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October 2021 by cutterzoo
I've been very happy with my 3K watt inverter/charger. But more importantly, when the charger stopped working (stuff happens), they were very responsive and made accommodations to repair it for me quickly.
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October 2020 by Ken Name - Private
AIMS 2000 WATT INVERTER purchased from the Inverter Store on Amazon: AIMS customer service was excellent, they worked with me to resolve my problem. AIMS customer support answered my emails within a day or two. Eventually the problem was traced to my Dutchmen trailer wiring, not the AIMs inverter.
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October 2019 by ava sawyer
Great company to work with. High quality products and customer service.
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October 2018 by RL Black
Fair Warning - company has impliment policies to protect themselves at thier customers expense. They will not ship to a address that is not associated with card being used. Pretty common to ship to an address other than your billing address but you won't be able to here unless you add all address to your card. Not worth the time. Good luck to all
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October 2016 by Chris Viningre
I like the inverter but after needing some technical help I found them to be very weak in this area. Sending a email got no response. Calling on the phone got me nowhere. The inverter emits a very strong radio frequency interference. I finely Google it and found the problem common in other inverters. I guess tech services should be a link to Google.
