Carter Bros Ace Hardware is a well-loved neighborhood store known for its friendly and helpful staff. Customers appreciate that, despite its downtown location, the store is surprisingly large and well-stocked with a wide variety of merchandise for DIY needs. Many reviews highlight the staff's knowledge and willingness to go the extra mile, often adding humor and friendliness that leave customers with a smile. The store maintains a family-like atmosphere, similar to traditional hardware stores, and continues to provide personal service that makes it a trusted local spot. Prices are generally comparable to big-box stores like Walmart, and the store is praised for meeting most home improvement needs within a small space. Customers also note that Carter Bros Ace is more helpful than larger chains like Home Depot or Lowes, especially when it comes to specific or unusual items. The store is clean, orderly, and well run, though a few reviews mention minor issues with customer service, such as reluctance to provide bags for disabled customers. Overall, Carter Bros Ace Hardware is seen as a community-focused business that offers quality products, knowledgeable staff, and a welcoming environment, making it the first choice for many local shoppers.
