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February 2024 by Dave ECRET
Limited store
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February 2024 by Kristen MG
The Victria Verizon store is a smaller store. The customer flow is hit or miss. With the patternt of when the stores peak is, there should be more knowledgeable employees like Kristen in the store. She is great. Everything I go to to the store, I always hope she is there to assist me with my service needs. The customer service is always great with her when at the store. Please treat her well so she sticks around!
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January 2024 by P
I had scheduled an appointment at 8am over the phone for 1pm appointment at the physical store. When I arrived to the store, there was a sign on the window saying “On break back at 1:30” . I scheduled a 1pm time window because it is the only time in the day that I had time to get this done. Don’t need Verizon playing in my face with my time. Don’t go on breaks around scheduled appointments.
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December 2023 by Cathy McClure
I am so sorry I can’t remember her name, but we visited the store in N. Las Vegas on 5th street. She was the sweetest young lady and very knowledgeable.We were in the store at 11 AM on 11-27-23. If you hired more like her I would recommend all my friends. Thank you and have a Merry Christmas
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December 2023 by Janet Miller
Kristen did a great job. Replacing a cellphone can be frustrating and I came in with a complicated transaction. I purchased a new iPhone 15 Pro, replaced my husband’s iPhone 11 Pro with my previous iPhone 13 Pro, and traded in the iPhone 11 Pro. Kristen was professional, knowledgeable, patient and kind. I could not have asked for a better experience.
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November 2023 by Tyler Nguyen
Definitely recommend having Kristen to help with whatever you need. She handled upgrading me to the new Iphone 15 Pro and explained everything that follows after. She was meticulous and cared about the product that she is handling before giving it to her customers. Quick and efficient work ethics. Her level of customer service and professional is unmatched. I just wish the best for her future endeavors! Thank you Kristen! Verizon hear me! She needs a raise or a promotion ASAP!!!!
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November 2023 by Randa Gross
Ricky was very knowledgeable about the I-phone and could answer every question we had.
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August 2023 by Lee Douglass
Tuma was my Sales Representative today. I had an issue with my phone. Tuma not only resolved my issue, but he was exceptional in the handling of it! He was knowledgeable, courteous, professional, and caring! He was wonderful! I will always do business at his store! Thank you, Tuma❤️
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April 2023 by Sol Celene Rojas
Zachary made the experience smooth start to finish great service ?
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April 2023 by Steve F.
Great service and extremely helpful! Zach was awesome! One of the better Verizon stores I have dealt with. Thanks!
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December 2022 by Victoria Hart
I went in with an idea of what I wanted. I left with exactly that, and was informed of other excellent deals I am qualified for as well! I will be returning again shortly to take advantage. Thank you!
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November 2022 by Jonathan Aragon
Recently bought a new iPad and needed to add cellular. Noah got us up and running in no time. Was knowledgeable and courteous. We had actually tried to get this done earlier in the week at a different location but the salesperson wasn't able to help. Noah saved the day... or rather the iPad...
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November 2022 by Gabriela M.
I never had issues with Verizon before, but I guess the reviews here talked a lot about the store. If the representative Zachary is the worst, bad attitude and had the audacity to make fun of the customer issues. I'll not recommend the store at all
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November 2022 by alexis avila
Zachary helped us start to finish with our trade in/upgrades for our phone. He answered all our questions and helped us understand the promotion and our billing cycle/fees and even helped us with recommendations on how to save money. I will say this has been the best customer service we’ve experienced with Verizon and even when we were customers prior with other competitors. He helped make it quick and easy which is such a help when you have two small hyper cranky babies with you. Very professional and personable. We were debating prior to his sale on if we wanted to remain with Verizon but he definitely played a part in us renewing our contact and upgrading all the while being happy to do so. Thank you! 10/10⭐️
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November 2022 by Jordan Rose
Zachary was amazing help. Deserves a raise in my opinion. We weren’t sure if we were going to stay with Verizon but he helped us get the monthly payment where we wanted it as well as walked me through the steps of setting up my student discount. He was beyond helpful and very patient with us we had two small babies with us that were acting up a little. Best in store experience I've had with Verizon or any phone carrier hands down.
