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September 2023 by Savanna
My overall experience has been horrible. This business is scamming people out of their money. There’s no way one price is online and in office it’s an outrages amount. Be aware people they are charging you more than you think. This place is not safe there are police officers here all the time. Peoples items all over the hallways due to theft. The property is disgusting it hasn’t been cleaned in weeks there are rodents everywhere!!!Not only they’re scamming and price gouging on the rent they’re so called “insurance” is nothing but their own personal bonus they force you to get this insurance or as in the words of the lady in the office said “if you don’t get the insurance then you can’t store here” which I think is very illegal. This insurance or “protection plan” doesn’t cover anything unless you have a receipt and that’s if you get paid out. This so called district manager Dell has no idea what is going on giving the run around VERY UNPROFESSIONAL WHEN SPOKEN TO! Does not have an explanation for anything just avoids contact. Overall, do not store here if you care about your belongings since the main gate is always broken/open open, there’s no place to unload your items because of property is full of trucks in front of doors, and any concern you call with they don’t answer I always get the call center and they are no help since they say they are not located in Las Vegas.
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August 2023 by ethan steele
Shield storage has been a great solution to my storage needs & Jasmine is particularly professional and helpful
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August 2023 by Kamran Mirzazadeh
girls in office were super sweet. Beautiful smiles. They answered all my questionsThank you Maritza & Jasmine
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June 2023 by Rory Christel
Fantastic service at the front desk, great pricing for their conditioned units!
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June 2023 by Jasper Topacio
Irene was so helpful and customer service is top notch, go to this shield storage and you wont regret it. She definitely knows how to treat customers with respect and good customer service. Lifetime customer here! Come visit them. Rates are competitive and have very good promotions!
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June 2023 by Marva Gaston
I’m am very pleased with your customer service rep Irene very kind professional and polite. your clean units made me very happy I chose Shield
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June 2023 by Cheryl Williams
The staff at the front office provided exceptional service! Irene and Kat were phenomenal. The process was easy and painless. Kudos for amazing staff!! ?????
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June 2023 by Onesia Harding
The place is clean the receptionist Irene is so professional and helpful I would recommend this storage place to everyone
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May 2023 by Jeanne C.
We signed up to store our RV there for a year and prepaid. We got broken into once which we had to repair on our own because they don't cover it. Then when we decided to vacate and get our refund, we left before the end of the month Because if you go one day into the next month, they keep that whole months fee there is no proration. That being said we were paid up through the 20th of the following month and they won't refund that either so beware they have deep pockets there and there's no talking to any corporate office. It's all a big loop around and you can only talk to the local people which, you don't get anywhere with. The location I'm referring to is on Jones and Lone Mountain.
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May 2023 by Nisia M.
A bit annoyed that the last time I tried to go to my storage, I could access it. The keypad was broken and a note said that access was only available during business hours, sucks when you work two jobs. Hoping that problem has been resolved. They also say with a review, you receive a credit to your bill. I sent my initial review to them and never received my credit.
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May 2023 by Cristina Barbera
I really want to compliment Irene she really was a big help to me and my unit. After dealing with other storage units she has gone above and beyond to help and give excellent service! The facility is clean and well managed. If anything needs to get done she’s the girl to do it! Thank you Irene!
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May 2023 by ForefatherEnt
I just started using a storage room from Shield. The service has been great and hassle free. When you register you will be greeted with excellent customer service and the rates are very affordable.
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May 2023 by John Camp
Thank you Irene for making my moving experience so much easier! Great location prices and clean units
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March 2023 by Hendon Dereka
The facility is safe and clean. The staff has always been helpful when I've had hiccups with my account. Great location to store precious items.
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March 2023 by Andre
Good people and great service. Very Clean and quiet. Best rates in town.